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About brighthush
brighthush is a forward‑thinking technology partner that empowers businesses worldwide with innovative digital solutions. With a focus on cloud transformation, data analytics, and customer experience, we help organizations unlock their full potential through cutting‑edge technology and exceptional service. Our culture is built on collaboration, continuous learning, and a commitment to delivering measurable impact for our clients.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, high‑growth team that values creativity, autonomy, and professional development. As a Remote IT Support Virtual Assistant, you’ll play a pivotal role in ensuring our internal teams and clients have seamless access to the tools and technology they need to succeed. We offer a flexible, fully remote environment that supports work‑life balance, while providing the resources and mentorship to help you grow your career in IT support and administration.
Key Responsibilities
As a Remote IT Support Virtual Assistant, you will be the first line of technical assistance for our employees and clients. Your day‑to‑day tasks will include:
- Help Desk Support: Respond to technical inquiries via phone, Microsoft Teams, and email. Diagnose and resolve issues related to software, account access, and general technology. Document tickets and communicate status updates clearly.
- Microsoft 365 Administration: Manage user licenses, security settings, SharePoint permissions, and distribution groups. Configure shared mailboxes and oversee OneDrive and Teams settings.
- Account Management: Execute onboarding and offboarding workflows, create and deactivate accounts, reset passwords, and configure multi‑factor authentication.
- Application Support: Troubleshoot Procore, Acumatica, BambooHR, and other business applications. Provide guidance on usage and best practices.
- Device & Workstation Support: Resolve connectivity, printer, and peripheral issues. Assist with laptop setup, software installation, and remote configuration.
- Escalation & Vendor Coordination: Identify complex problems that require escalation to senior IT staff or external vendors. Coordinate resolution and follow‑up.
- Employee Guidance & Training: Deliver training sessions on Microsoft Teams, SharePoint, OneDrive, and Outlook. Create user guides, FAQs, and quick‑reference materials.
- Documentation & Knowledge Management: Maintain an up‑to‑date knowledge base, vendor contacts, and software licensing records.
- IT Operations & Projects: Track IT requests, license renewals, and software rollouts. Participate in migration projects and recommend process improvements.
Essential Qualifications
- Proven experience in IT help‑desk support or Microsoft 365 administration in a business setting.
- Deep familiarity with Outlook, Teams, SharePoint, OneDrive, and Microsoft 365 admin center.
- Hands‑on troubleshooting of Windows PCs, common software issues, and remote connectivity.
- Experience with user onboarding/offboarding, account provisioning, password resets, and MFA.
- Strong problem‑solving skills and the ability to guide users through solutions over the phone.
- Knowledge of user permissions, software licensing, device management, and cloud applications.
- Basic understanding of cybersecurity principles, access controls, and data confidentiality.
- Excellent verbal and written communication in English; articulate, patient, and confident.
- Self‑motivated, organized, and able to manage time independently.
- Reliable high‑speed internet, a quiet professional workspace, and quality audio equipment.
- Availability to work full‑time (40 hrs/week) Monday‑Friday, starting at 7:00 AM Pacific Time.
- Willingness to invest extra hours during onboarding to master brighthush systems and processes.
Preferred Qualifications
- Experience with Procore, Acumatica, BambooHR, or Microsoft Intune.
- Familiarity with IT ticketing platforms such as ServiceNow, Zendesk, or Jira Service Management.
- Knowledge of network fundamentals and basic cybersecurity tools.
Skills & Competencies
- Technical proficiency: Windows OS, Microsoft 365 suite, cloud services.
- Customer‑centric mindset: empathy, patience, and clear communication.
- Analytical thinking: diagnosing root causes and implementing effective solutions.
- Project coordination: tracking tasks, deadlines, and stakeholder expectations.
- Continuous learning: staying current with emerging technologies and best practices.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent. As you master the fundamentals of IT support, you’ll have access to:
- Structured mentorship programs with senior IT professionals.
- Online learning paths covering advanced Microsoft 365 administration, cloud security, and project management.
- Cross‑functional projects that expose you to business operations, data analytics, and digital transformation initiatives.
- Opportunities to transition into roles such as IT Project Manager, Cloud Engineer, or Technical Trainer.
Work Environment & Company Culture
Our remote-first culture is built on trust, transparency, and collaboration. You’ll enjoy:
- Flexible working hours that respect your time zone and personal commitments.
- Regular virtual team meetings, knowledge‑sharing sessions, and social events.
- A supportive community that values diversity, inclusion, and open communication.
- Access to a digital wellness program, including guided meditation, fitness challenges, and mental health resources.
Compensation & Benefits
While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:
- Base salary commensurate with market standards for remote IT support roles.
- Performance‑based bonuses and incentive programs.
- Comprehensive health, dental, and vision insurance (for eligible employees).
- Paid time off, sick leave, and flexible vacation policies.
- Remote work stipend to cover home‑office setup and internet costs.
- Professional development budget for certifications, conferences, and courses.
- Employee wellness program: virtual fitness classes, mindfulness sessions, and wellness challenges.
- Annual team‑building retreats and virtual social events.
How to Apply
If you’re passionate about technology, thrive in a remote environment, and want to make a tangible impact at brighthush, we’d love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role.
Ready to join a team that’s redefining the future of IT support? Click the link below to apply now.
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