About brighthush and the Future of Digital Finance
At brighthush, we’re not just another financial services provider – we’re a movement that reimagines how people experience money. In an era where digital tools can either empower or overwhelm, our mission is clear: empower every individual to achieve financial well‑being through innovative, accessible, and trustworthy solutions. By marrying cutting‑edge technology with a human‑first philosophy, we ensure that every interaction feels personal, supportive, and results‑driven. As we expand our footprint across the United States, we’re on the lookout for passionate, resilient, and customer‑obsessed professionals who want to help shape the next chapter of finance.
Why brighthush is the Right Choice for You
- Impactful Work: Every call you make directly influences a customer’s financial journey, helping them avoid missed payments, reduce debt, and build a stronger financial foundation.
- Growth & Learning: We invest heavily in training, mentorship, and career development. From compliance and negotiation to advanced data analytics, you’ll acquire skills that set you apart in the industry.
- Inclusive Culture: Diversity, equity, and inclusion are at the core of our values. We celebrate unique perspectives and foster an environment where everyone can thrive.
- Competitive Compensation: Base pay, performance incentives, and a comprehensive benefits package ensure you’re rewarded for your hard work and dedication.
- Work‑Life Balance: Flexible remote work, generous paid time off, and wellness programs help you maintain a healthy balance between professional and personal life.
Key Responsibilities
As a Customer Solutions Representative – Collector, you will be the frontline advocate for our auto‑loan customers. Your role blends proactive outreach with responsive support, all while maintaining the highest standards of professionalism and compliance.
- Make outbound calls to auto‑loan customers to discuss late or missed payments, negotiate payment arrangements, and provide financial guidance.
- Handle inbound calls, emails, and workflow system inquiries with empathy, clarity, and efficiency.
- Analyze account data to identify delinquency reasons, potential loss scenarios, and opportunities for recovery.
- Document every interaction accurately in our CRM, ensuring data integrity and audit readiness.
- Collaborate with cross‑functional teams (Collections, Risk, Compliance) to resolve complex cases and implement best practices.
- Meet or exceed key performance metrics, including call volume, delinquency reduction, and customer satisfaction scores.
- Maintain strict confidentiality of customer information in accordance with state and federal regulations.
- Participate in ongoing training and development programs to stay current on industry trends, compliance updates, and product knowledge.
Essential Qualifications
- High school diploma or GED equivalent (associate or bachelor’s degree in business or related field preferred).
- Minimum of 0 years of experience in customer service or collections (entry‑level positions are welcome).
- Excellent verbal and written communication skills, with a strong focus on active listening and clear articulation.
- Proficiency with Microsoft Windows, internet‑based applications, and CRM systems.
- Strong attention to detail, professional phone etiquette, and the ability to multitask under pressure.
- Ability to work flexible hours, including weekends, holidays, and occasional overtime.
- Commitment to maintaining confidentiality and adhering to all regulatory requirements.
Preferred Qualifications & Skills
- Experience in financial services, collections, or a related industry.
- Bilingual Spanish proficiency (or other languages) is a plus.
- Sales, negotiation, and skip‑tracing skills.
- Knowledge of state and federal consumer protection laws.
- Strong analytical mindset with the ability to identify loss risks and recommend mitigation strategies.
- Demonstrated ability to work independently in a remote environment while staying connected to the team.
Career Growth & Learning Opportunities
At brighthush, we believe that your career should evolve as quickly as the industry. When you join our team, you’ll have access to:
- Structured Onboarding: A comprehensive training program that covers compliance, negotiation, sales techniques, and product knowledge.
- Clear Advancement Paths: Opportunities to move into senior collections roles, team leadership, or specialized financial advisory positions.
- Mentorship & Coaching: Regular one‑on‑one sessions with experienced managers to refine skills and set career goals.
- Technology & Tools: State‑of‑the‑art CRM, data analytics dashboards, and real‑time performance dashboards.
- Recognition & Rewards: Monthly incentives tied to performance, along with annual bonuses for outstanding results.
- Professional Development: Tuition reimbursement, access to a financial learning center, and an employee stock purchase plan.
Work Environment & Culture at brighthush
Our remote model empowers you to work from anywhere in AR, MI, NC, or PA while staying connected to a vibrant, collaborative community. We celebrate autonomy, accountability, and continuous improvement. Our employee resource groups, wellness initiatives, and community outreach programs ensure that you feel supported both professionally and personally.
Compensation & Benefits
We offer a competitive base pay of $23 per hour, with additional monthly incentives based on performance. The total compensation package includes:
- Base salary range: $47,840 – $54,080 annually (subject to role, experience, and qualifications).
- Variable incentive plan: Monthly bonuses tied to individual and team metrics.
- Health & wellness: Comprehensive medical, dental, vision, and life insurance; short‑ and long‑term disability; Health Savings Account (HSA) with employer contributions.
- Retirement: 401(k) plan with company match and additional financial planning resources.
- Paid time off: 20 days of PTO, 11 paid holidays, and 8 hours of volunteer time off per year.
- Family & caregiving: Paid parental leave, adoption assistance, and dependent care FSA.
- Professional development: Tuition reimbursement, employee stock purchase plan, and access to a financial learning center.
- Wellness: Mental health support, subsidized fitness programs, and employee discount portals.
Training & Schedule Overview
Training begins in November or December 2026 and follows a structured schedule to ensure you’re fully equipped for success:
- Weeks 1‑4: Monday‑Friday, 8 am – 5 pm EST (or 7 am – 4 pm CST).
- Launch Program: 1st Tuesday of the 2nd month, 11 am – 8 pm EST (or 10 am – 7 pm CST).
- Post‑training work schedule: Monday‑Friday, 8 am – 5 pm EST (or 7 am – 4 pm CST), with one late night per week (11 am – 8 pm EST or 10 am – 7 pm CST) and one Saturday per month (8 am – 12 pm EST or 7 am – 11 am CST).
How to Apply
If you’re ready to make a tangible difference in people’s financial lives, join brighthush as a Customer Solutions Representative – Collector. Click the link below to submit your application and start your journey with us:
brighthush – Where Your Career Meets Purpose
At brighthush, we believe that every team member is a catalyst for change. We’re committed to fostering an environment where you can grow, innovate, and thrive. If you’re driven by customer success, eager to learn, and ready to embrace a dynamic, remote role, we want to hear from you. Join us and help shape the future of financial well‑being for millions of customers across the nation.
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