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About brighthush
brighthush is a forward‑thinking benefits consulting firm that empowers families and small businesses to navigate the complex world of supplemental insurance. With a mission to simplify coverage choices and enhance financial well‑being, brighthush blends data‑driven insights with personalized service. Our team of dedicated professionals works across the United States, helping clients select the right health, dental, vision, and life plans that fit their unique needs and budgets.
Why Join brighthush?
At brighthush, we believe that great customer experiences start with great people. We’re a culture of curiosity, collaboration, and continuous improvement. Whether you’re a seasoned sales veteran or a motivated newcomer, you’ll find a supportive environment that rewards initiative, celebrates diversity, and encourages you to grow both personally and professionally.
Position Overview
We’re looking for a Remote Customer Service & Sales Representative who thrives on building relationships, solving problems, and driving revenue. This full‑time role is ideal for ambitious individuals who are eager to learn, highly organized, and passionate about helping clients make informed benefit decisions.
Key Responsibilities
- Client Consultation: Engage with prospective and existing clients via phone, video, and email to understand their coverage needs and recommend tailored benefit solutions.
- Meeting Coordination: Schedule and manage virtual appointments, ensuring a seamless experience for both clients and internal stakeholders.
- Benefit Plan Customization: Analyze client data, compare plan options, and craft customized proposals that align with budgetary and coverage goals.
- Sales Pipeline Management: Maintain accurate records in our CRM, track leads, and follow up on opportunities to close sales and meet quarterly targets.
- Cross‑Functional Collaboration: Work closely with underwriting, compliance, and product teams to stay current on policy changes and new offerings.
- Customer Support: Resolve inquiries, troubleshoot issues, and provide ongoing support to ensure client satisfaction and retention.
Essential Qualifications
- No prior experience required – we value enthusiasm, communication skills, and a growth mindset.
- Strong verbal and written communication in English.
- Proficiency with Zoom, Microsoft Office, and basic CRM tools.
- Highly organized with the ability to manage multiple tasks and deadlines.
- Team player who thrives in a collaborative, remote environment.
- Self‑motivated, goal‑oriented, and eager to learn about the benefits industry.
Preferred Qualifications
- Experience in sales, customer service, or a related field.
- Knowledge of health, dental, vision, or life insurance products.
- Familiarity with Salesforce or similar CRM platforms.
- Previous remote work experience and comfort with virtual collaboration tools.
Skills & Competencies
- Communication: Clear, concise, and persuasive communication across multiple channels.
- Problem‑Solving: Ability to analyze client needs and propose effective solutions.
- Time Management: Prioritize tasks and meet deadlines in a fast‑paced environment.
- Adaptability: Quickly adjust to new processes, products, and market trends.
- Customer‑Centric Mindset: Focus on delivering value and exceeding client expectations.
Career Growth & Learning Opportunities
At brighthush, we invest in your professional development. You’ll have access to:
- Onboarding training that covers product knowledge, sales techniques, and compliance.
- Ongoing mentorship from senior sales leaders and industry experts.
- Regular workshops on communication, negotiation, and data analysis.
- Clear career pathways from Sales Representative to Senior Account Manager, Sales Lead, or Product Specialist.
- Support for earning industry certifications such as Certified Insurance Counselor (CIC) or Certified Insurance Sales Professional (CISP).
Work Environment & Culture
Our remote-first culture means you can work from anywhere while staying connected to a vibrant team. We foster:
- Weekly virtual coffee chats and team huddles to build camaraderie.
- Transparent communication channels and open feedback loops.
- A commitment to work‑life balance, with flexible scheduling and generous paid time off.
- Inclusive hiring practices that celebrate diverse perspectives and backgrounds.
- A focus on mental and physical well‑being, including access to wellness programs and resources.
Compensation & Benefits
Competitive base salary ranging from USD 65,000 to 70,000 per year, complemented by:
- Performance‑based bonuses tied to individual and team sales metrics.
- Health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid vacation, sick leave, and holidays.
- Professional development stipend and tuition reimbursement.
- Employee assistance program and mental health resources.
- Annual team retreats and virtual social events.
Location & Remote Flexibility
This is a fully remote position. While we are headquartered in Crown Point, Indiana, you can work from any U.S. location that offers reliable internet connectivity. We provide the necessary technology stipend and support to ensure a productive home office setup.
How to Apply
Ready to take the next step in your career? Submit your application through our careers portal or click the link below to explore this exciting opportunity with brighthush.
Apply to this Remote Customer Service & Sales Representative role
Join brighthush Today
We’re excited to welcome a new team member who is as passionate about client success as we are about innovation. If you’re a motivated, organized, and communicative individual ready to grow in a supportive, remote environment, we encourage you to apply. Let’s build brighter futures together at brighthush.
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