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About brighthush
brighthush is a forward‑thinking, technology‑driven leader in the residential and commercial fencing industry. With a portfolio that spans innovative design, sustainable materials, and cutting‑edge installation solutions, we are redefining how customers experience quality and service. Our mission is simple: deliver exceptional value to homeowners, contractors, and businesses while empowering our people to grow, learn, and thrive in a collaborative, high‑energy environment.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, remote team that values creativity, autonomy, and continuous improvement. We believe that great customer service is the cornerstone of our success, and we’re looking for talented individuals who can help us maintain that standard while scaling our operations across LATAM and beyond.
- Remote Flexibility: Work from anywhere in LATAM with a stable, high‑speed internet connection.
- Competitive Compensation: $9–$10 per hour, with performance‑based bonuses and a clear path to higher pay.
- Professional Growth: Structured training programs, mentorship, and opportunities to transition into sales, operations, or leadership roles.
- Inclusive Culture: A supportive, multicultural team that celebrates diversity and encourages open communication.
- Health & Wellness: Access to virtual wellness resources, mental health support, and a generous paid time off policy.
- Tech‑First Tools: State‑of‑the‑art CRM, scheduling, and communication platforms that streamline your workflow.
Position Overview
We are seeking a high‑energy, tech‑savvy Customer Service Representative to serve as the primary bridge between our customers and our outside sales team. This role is fast‑paced, multi‑system, and requires a blend of empathy, organization, and problem‑solving skills. You will manage inbound scheduling, live customer intake, rapid lead response, and real‑time coordination with our sales representatives.
Key Responsibilities
- Inbound & Outbound Lead Handling: Promptly respond to calls, texts, and emails; follow up on missed, cold, and unclosed leads to maximize conversion.
- Scheduling & Calendar Management: Book estimate appointments and coordinate sales representatives’ calendars in real time.
- Lead Re‑Engagement: Reach out to past customers and previous inquiries to uncover new opportunities and re‑activate dormant leads.
- Inbox & Workflow Oversight: Monitor team inboxes, ensure timely responses, and keep field sales reps updated on customer activity.
- Customer Intake: Accurately capture customer information during live calls and enter details into the appropriate systems without disrupting conversation flow.
- Multi‑System Navigation: Efficiently manage 4–5 software platforms simultaneously, including CRM, calendars, forms, and mobile apps.
- Real‑Time Problem Solving: Resolve customer and scheduling issues as they arise, make sound decisions, and keep operations moving without constant supervision.
- Messaging Optimization: Provide feedback on customer interactions, help refine scripts, and suggest better phrasing or approaches to improve engagement and conversion rates.
- Process Adaptability: Quickly learn new software, tools, and workflows; continuously look for ways to improve efficiency.
Essential Qualifications & Skills
- Fluent English & U.S. Cultural Awareness: Strong spoken and written English with a natural understanding of American social cues, conversational flow, and customer expectations.
- Tech‑Savvy & Adaptable: Comfortable learning new software quickly and navigating multiple systems simultaneously.
- Strong Customer Service Skills: Warm, professional, and empathetic phone presence with the ability to build rapport quickly.
- Thrives Under Pressure: Able to handle high call volumes and multiple tasks at once while maintaining accuracy, professionalism, and composure.
- Detail‑Oriented: Able to accurately capture customer information, manage schedules, and maintain clean records without missing important details.
- Independent Problem Solver: Comfortable taking ownership, figuring things out independently, and resolving issues without needing constant step‑by‑step instructions.
Preferred / Nice‑to‑Haves
- Previous experience in customer service, call center, appointment setting, inside sales, or lead management.
- Experience working with CRM systems, scheduling platforms, mobile applications, or other multi‑system environments.
- Experience supporting U.S.-based customers or businesses.
- Background in home services, construction, fencing, real estate, or other appointment‑based industries.
- Experience with lead follow‑up, customer re‑engagement, or sales coordination.
What We Offer
At brighthush, we believe that a great employee experience fuels business success. Here’s what you can expect when you join our team:
- Competitive Pay & Bonuses: Base rate of $9–$10 per hour, with performance bonuses for meeting or exceeding lead conversion and customer satisfaction metrics.
- Comprehensive Benefits Package: Health, dental, and vision coverage options for you and your family, plus a flexible spending account and a 401(k) match program.
- Paid Time Off & Holidays: Generous PTO, sick leave, and paid holidays to maintain a healthy work‑life balance.
- Professional Development: Access to online courses, webinars, and workshops to sharpen your skills and advance your career.
- Technology & Equipment: We provide a high‑quality headset, webcam, and a stipend for a reliable internet connection to ensure you can perform at your best.
- Team Culture & Recognition: Monthly virtual team gatherings, peer recognition programs, and an open‑door policy that encourages feedback and innovation.
Career Path & Growth Opportunities
At brighthush, we’re committed to nurturing talent from the ground up. As a Customer Service Representative, you’ll have a clear trajectory to:
- Senior Customer Service Lead – overseeing a small team of representatives.
- Sales Operations Coordinator – bridging the gap between sales and customer experience.
- Product Support Specialist – leveraging your industry knowledge to help shape product development.
- Regional Manager – leading operations across multiple LATAM territories.
Our internal promotion policy rewards performance, initiative, and a passion for continuous improvement. We also encourage cross‑departmental projects, giving you exposure to different facets of the business.
How to Apply
Ready to take the next step in your career? Submit your application today and join a team that values innovation, collaboration, and customer delight. We look forward to learning how your skills and experience can help brighthush continue to grow and excel.
Apply Now –
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