About talentedge and the Opportunity
Welcome to talentedge, a trailblazer in sustainable waste solutions and digital loyalty platforms. Our mission is simple yet powerful: to create safer, cleaner communities by providing innovative medication take‑back services, secure kiosk deployments, and cloud‑based loyalty applications that empower businesses to engage customers responsibly. As we expand our footprint across North America, we’re looking for a passionate, customer‑centric professional to join our remote team as a Customer Service & Inside Sales Representative. In this hybrid role, you’ll be the frontline ambassador for talentedge, ensuring every client interaction reflects our commitment to excellence, safety, and innovation.
Key Responsibilities
Customer Support Excellence
- Respond to inquiries via phone, email, and live chat with a friendly, solution‑focused tone, delivering accurate product and service information.
- Conduct onboarding calls for new clients, guiding them through talentedge’s medication take‑back kiosks, loyalty app setup, and account management.
- Track and resolve client cases related to loyalty program usage, order status, and shipment logistics, aiming for one‑touch resolution whenever possible.
- Escalate complex issues to the appropriate internal teams, ensuring timely follow‑up and transparent communication.
Inside Sales & Order Management
- Identify and qualify sales opportunities within existing accounts, preparing tailored proposals and competitive quotes that align with client goals.
- Maintain accurate order records, secure proof approvals, and coordinate with fulfillment partners to guarantee on‑time delivery.
- Collaborate with marketing and product teams to promote new features, upsell add‑ons, and cross‑sell complementary services.
- Track sales metrics, update CRM entries, and provide weekly reports to the sales leadership team.
Continuous Improvement & Team Collaboration
- Participate in regular training sessions to stay current on talentedge product updates, industry trends, and customer service best practices.
- Share customer feedback and insights with product and engineering teams to drive iterative improvements.
- Assist teammates with ad‑hoc projects, such as creating knowledge‑base articles, updating FAQ sections, or conducting market research.
Essential Qualifications
- High school diploma or equivalent; post‑secondary education preferred but not mandatory.
- Minimum of 2 years of experience in customer service or inside sales, preferably in a SaaS or technology‑driven environment.
- Proven track record of meeting or exceeding service level agreements (SLAs) and sales targets.
- Strong written and verbal communication skills, with the ability to explain complex concepts in simple terms.
- Self‑motivated, organized, and capable of managing multiple priorities in a remote setting.
- Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
Preferred Qualifications
- Experience in the waste management, healthcare, or environmental technology sectors.
- Knowledge of direct mail marketing or loyalty program administration.
- Fluency in a second language (Spanish, French, or Mandarin) is a plus.
- Certifications in customer service excellence or sales methodologies (e.g., CSF, SPIN Selling).
Skills & Competencies
- Customer‑First Mindset: A genuine passion for helping clients solve problems and achieve their goals.
- Problem‑Solving: Ability to diagnose issues quickly, think creatively, and propose effective solutions.
- Adaptability: Comfortable navigating change, learning new tools, and adjusting to evolving client needs.
- Team Collaboration: Strong interpersonal skills that foster open communication and shared success.
- Data‑Driven Decision Making: Comfortable using metrics to assess performance and identify improvement opportunities.
Career Growth & Development
At talentedge, we believe that every team member’s growth fuels our collective success. As a Customer Service & Inside Sales Representative, you’ll have the opportunity to:
- Progress into senior sales or account management roles, leveraging your deep understanding of talentedge’s product suite.
- Take on product‑management or project‑leadership responsibilities, shaping the future of our loyalty and kiosk solutions.
- Participate in cross‑functional initiatives, such as market expansion projects or sustainability campaigns.
- Access continuous learning resources, including online courses, industry conferences, and internal mentorship programs.
Work Environment & Culture
Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:
- Flexible work hours that accommodate your personal commitments.
- Regular virtual team huddles, brainstorming sessions, and social events.
- A culture that celebrates innovation, celebrates successes, and encourages constructive feedback.
- Access to cutting‑edge technology and tools that streamline your workflow and enhance productivity.
Compensation & Benefits
While specific figures vary based on experience, talentedge offers a competitive base salary complemented by performance‑based bonuses. In addition, you’ll receive:
- Comprehensive health coverage, including medical, dental, and vision plans.
- 401(k) retirement plan with company matching contributions.
- Paid time off, including vacation, sick leave, and holidays.
- Professional development stipend to support certifications, courses, or conference attendance.
- Employee wellness program, including virtual fitness classes and mental health resources.
- Flexible remote work options for all locations, with occasional in‑office collaboration as needed.
How to Apply
Ready to make a tangible impact on communities and businesses while advancing your career? We’d love to hear from you. Submit your application through our career portal and join a team that values innovation, integrity, and customer success.
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