About careerforge
Welcome to careerforge, a trailblazer in the high‑performance doors and windows industry. With a global footprint that spans continents, careerforge is renowned for blending cutting‑edge design, superior craftsmanship, and sustainable manufacturing practices. Our mission is simple: to deliver products that enhance safety, comfort, and energy efficiency for homes and businesses worldwide.
At careerforge, we believe that our people are our greatest asset. We foster a culture of collaboration, innovation, and continuous improvement. Whether you’re a seasoned professional or a recent graduate, you’ll find a supportive environment that encourages growth, rewards excellence, and celebrates diversity.
Role Overview
We are seeking a highly motivated Remote Customer Service Assistant to join our dynamic team. In this role, you will be the first line of communication for our valued customers and vendors, ensuring that every interaction reflects careerforge’s commitment to quality and service. You will also play a pivotal role in maintaining accurate financial records, processing credits and debits, and supporting cross‑functional teams across the organization.
As a remote position, you will enjoy the flexibility to work from anywhere while staying connected to a vibrant, collaborative community. You’ll have the opportunity to influence processes, contribute to continuous improvement initiatives, and grow your career within a leading global brand.
Key Responsibilities
- Serve as the primary point of contact for customer and vendor inquiries, responding promptly and professionally via phone, email, and chat.
- Process and reconcile monthly financial transactions, including credits, debits, and vendor payments, ensuring accuracy and compliance with accounting standards.
- Maintain and update bills of materials, vendor files, and contact information within the ERP system.
- Develop and refine financial record‑keeping procedures, issuing receipts, recording payments, and generating reports for management.
- Collaborate closely with Production Supervisors, Inventory Managers, and other departments to resolve issues, streamline workflows, and meet shared objectives.
- Perform administrative tasks such as electronic and physical filing, scanning, and organizing documents to support operational efficiency.
- Maintain electronic documents, including spreadsheets and office files, ensuring data integrity and accessibility.
- Enter and track receipts in the ERP software, monitoring inventory levels and flagging discrepancies.
- Assist other departments with ad‑hoc administrative tasks, demonstrating flexibility and teamwork.
- Adhere to careerforge’s safety policies, quality standards, and compliance requirements at all times.
Essential Qualifications
- High school diploma or equivalent; associate’s degree preferred.
- Minimum of 1 year of administrative or customer service experience, preferably in a manufacturing or warehouse environment.
- Proficiency in Microsoft Office Suite, with advanced Excel skills (pivot tables, VLOOKUP, macros).
- Strong organizational skills, meticulous attention to detail, and the ability to manage multiple priorities.
- Excellent verbal and written communication skills, with a customer‑centric mindset.
- Demonstrated ability to thrive in a fast‑paced, evolving environment.
- Reliable internet connection, a quiet workspace, and a professional demeanor for remote work.
- Willingness to work occasional overtime or flexible hours to accommodate peak periods.
Preferred Qualifications
- Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics.
- Familiarity with SharePoint, Salesforce, or other CRM platforms.
- Background in financial reconciliation, invoicing, or accounts payable.
- Knowledge of manufacturing processes, supply chain logistics, or inventory management.
- Previous remote work experience and self‑management skills.
Skills & Competencies
- Customer‑first attitude: patience, empathy, and a proactive problem‑solving approach.
- Analytical mindset: ability to interpret data, identify trends, and recommend improvements.
- Technical aptitude: quick learning of new software, tools, and processes.
- Team collaboration: effective communication with cross‑functional teams and stakeholders.
- Adaptability: flexibility to shift priorities and handle unexpected challenges.
- Time management: prioritizing tasks, meeting deadlines, and maintaining high productivity.
Career Growth & Learning Opportunities
At careerforge, we invest in our people. As a Customer Service Assistant, you will have access to:
- Structured onboarding and mentorship programs to accelerate your integration.
- Regular training sessions on careerforge’s products, systems, and industry best practices.
- Cross‑departmental projects that broaden your skill set and expose you to new areas of the business.
- Clear career pathways to roles such as Customer Success Manager, Operations Analyst, or Finance Coordinator.
- Support for professional certifications (e.g., Certified Customer Service Professional, SAP Certified Application Associate).
Work Environment & Culture
Our remote work model is designed to empower you while maintaining a sense of community:
- Flexible scheduling that respects work‑life balance.
- Regular virtual team meetings, town halls, and informal coffee chats.
- Access to a digital collaboration suite (Microsoft Teams, SharePoint, Slack).
- A culture that values transparency, accountability, and continuous feedback.
- Commitment to diversity, equity, and inclusion across all levels of the organization.
Compensation & Benefits
While the exact figures may vary based on experience and location, careerforge offers a competitive salary package that includes:
- Base salary commensurate with market rates for remote customer service roles.
- Performance‑based bonuses and incentive programs.
- Comprehensive benefits: medical, dental, vision, and life insurance.
- Flexible paid time off (PTO) and paid holidays.
- 401(k) retirement plan with company match.
- Professional development stipend and tuition reimbursement.
- Wellness programs, including virtual fitness classes and mental health resources.
How to Apply
If you are a motivated, customer‑focused individual ready to take on a challenging yet rewarding role, we encourage you to apply today. Submit your résumé, a cover letter detailing your relevant experience, and any supporting documents that showcase your achievements.
To apply, simply click the button below and follow the prompts. We look forward to learning how your skills and passion align with careerforge’s vision for excellence.
Closing Statement
Join careerforge and become part of a team that is redefining the standards of quality, innovation, and customer satisfaction in the doors and windows industry. Your expertise will directly impact our customers’ experience and our operational success. We can’t wait to welcome you aboard and support your professional journey.