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About brighthush
brighthush is a forward‑thinking technology and customer experience partner that empowers businesses worldwide to deliver seamless, intelligent solutions across the entire customer lifecycle. With a global footprint and a commitment to “globally local” service, we blend automation, analytics, artificial intelligence, and deep domain expertise to create transformative experiences for our clients and their customers. Whether it’s digital customer care, back‑office operations, human resources outsourcing, or advanced contact center solutions, brighthush is the trusted partner that turns complex challenges into simple, delightful outcomes.
Position Overview
As a Remote Customer Sales Representative at brighthush, you will be the frontline ambassador who turns a stressful move into a smooth, worry‑free experience. You’ll work in a collaborative, high‑energy environment where your voice matters, and your impact is measured by the smiles you create. We provide comprehensive training so you become an expert in our product suite—cable TV, high‑speed internet, and a range of value‑added services—enabling you to confidently guide customers toward the best solutions for their unique needs.
What a Typical Day Looks Like
- Answer inbound calls from customers who are ready to upgrade or change their service plans.
- Listen actively to uncover each customer’s specific requirements and pain points.
- Recommend tailored product bundles that match their moving schedules and budget.
- Close sales through a consultative, customer‑centric approach—no outbound prospecting required.
- Navigate multiple computer systems to research pricing, availability, and technical details.
- Deliver a “WOW” experience with exceptional communication, ownership, and speed.
- Participate in regular 1:1 coaching sessions to refine skills and hit key performance indicators.
Why Join brighthush?
At brighthush, we believe that great people create great experiences. As part of a rapidly expanding organization, you’ll enjoy a culture that values innovation, collaboration, and personal growth. Our remote work model gives you the flexibility to balance life and work while still being part of a vibrant, global team.
Competitive Compensation & Benefits
- Base pay starting at $16.00 per hour, with opportunities for overtime.
- Performance‑based sales bonuses that reward your success.
- Access to 50% of earned income before payday through our flexible payment program.
- Comprehensive medical, dental, and vision coverage.
- Paid time off (PTO) accrual and holiday schedule.
- Employee referral bonuses for bringing top talent into the brighthush family.
- Employee assistance programs and wellness resources.
- Career advancement pathways in a fast‑growing organization.
Culture & Work Environment
brighthush fosters a people‑first environment where you’ll build lasting connections and friendships. Our remote teams collaborate through cutting‑edge communication tools, ensuring you stay connected, supported, and engaged. We celebrate diversity, encourage continuous learning, and reward initiative and creativity.
Key Responsibilities
- Handle inbound customer inquiries with professionalism and empathy.
- Identify and articulate customer needs through active listening and probing questions.
- Match customers with appropriate cable, internet, and ancillary services.
- Close sales using consultative techniques that emphasize value and customer satisfaction.
- Maintain accurate records of customer interactions, sales, and follow‑ups in our CRM.
- Collaborate with technical support and operations teams to ensure seamless service activation.
- Participate in ongoing training and coaching to enhance product knowledge and sales skills.
- Meet or exceed monthly sales targets and quality metrics.
Essential Qualifications
- Minimum age of 18 years.
- High School Diploma or equivalent.
- At least 6 months of customer service or sales experience.
- Comfortable with remote work and flexible scheduling (8:00 AM – 12:00 AM, 7 days a week).
- Strong communication skills—clear, concise, and persuasive.
- Proficiency with multiple computer monitors and CRM systems.
- Results‑oriented mindset with a passion for exceeding targets.
- Demonstrated ability to provide caring, supportive, and friendly service.
Preferred Qualifications
- Retail or call‑center experience, especially in technology or telecommunications.
- Experience recommending products to customers during major life events (e.g., moving).
- Knowledge of cable TV and internet service bundles.
- Experience with coaching or feedback loops to improve performance.
- Basic understanding of AI‑driven customer service tools.
Skills & Competencies
- Active Listening & Empathy
- Consultative Selling & Cross‑Selling
- Product Knowledge & Technical Aptitude
- Time Management & Prioritization
- Data Entry & CRM Proficiency
- Problem Solving & Decision Making
- Team Collaboration & Communication
- Adaptability & Resilience
Career Growth & Learning Opportunities
At brighthush, we invest in your professional development. You’ll have access to a robust learning platform that covers product training, sales techniques, and leadership skills. Successful performers can advance to senior sales roles, team lead positions, or cross‑functional roles in product management, marketing, or operations. We also support certifications and external training to broaden your expertise.
How to Apply
Ready to make a difference in people’s lives while advancing your career? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion for customer service and sales can help us simplify the moving experience for thousands of customers worldwide.
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