Introduction
Welcome to brighthush, a global leader in the off‑price retail industry that blends style, savings, and an exceptional customer experience. At brighthush, we believe that every customer interaction is an opportunity to create lasting value, and every associate is a brand ambassador. Our stores, distribution centers, and home offices operate in harmony to deliver a seamless shopping journey that delights customers and empowers our people.
About brighthush
brighthush has earned a reputation for innovation, integrity, and inclusivity. With a presence in more than 30 countries and a portfolio of iconic brands, we are committed to providing high‑quality merchandise at unbeatable prices. Our culture is built on collaboration, continuous learning, and a shared passion for customer service excellence. As a Fortune 100 company, we offer a stable, forward‑looking environment where your career can thrive.
Key Responsibilities
As a PT Customer Experience Coordinator, you will be the heartbeat of our front‑end operations. Your role will involve:
- Leading by Example – Engage with customers, demonstrate outstanding service, and model the brand’s values.
- Team Management – Oversee a team of associates, assign registers, coordinate breaks, and ensure adequate POS coverage.
- Training & Mentoring – Develop and deliver front‑end training, coach associates on customer engagement, and promote loyalty programs.
- Customer Advocacy – Resolve customer concerns swiftly, maintain a clean and organized store, and uphold a culture of honesty and integrity.
- Operational Excellence – Ensure associates execute tasks in line with store plans, prioritize activities, and communicate progress to management.
- Compliance & Safety – Adhere to labor laws, store policies, and safety protocols; support shrink reduction initiatives.
- Performance Feedback – Provide constructive feedback, recognize achievements, and collaborate with management on associate development.
- Program Promotion – Champion credit and loyalty programs, encouraging customer enrollment and engagement.
- Continuous Improvement – Identify opportunities to enhance customer experience and operational efficiency.
Essential Qualifications
- Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
- Strong understanding of merchandising techniques and store layout principles.
- Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
- Excellent communication and organizational skills.
- Adaptability to changing priorities and unexpected situations.
- Team‑player mindset with a collaborative approach to problem solving.
- Availability to work flexible schedules, including nights, weekends, and holidays.
Preferred Qualifications
- Experience with loyalty program management and POS systems.
- Background in training and coaching associates.
- Knowledge of safety regulations and shrink reduction strategies.
- Demonstrated commitment to diversity, equity, and inclusion initiatives.
- Proficiency in data analysis and performance metrics.
Skills & Competencies
- Customer‑Centric Mindset – Passion for delivering memorable experiences.
- Leadership Presence – Ability to inspire and motivate a team.
- Problem‑Solving – Quick decision‑making under pressure.
- Communication – Clear, concise, and persuasive verbal and written skills.
- Organizational Acumen – Efficient scheduling, inventory oversight, and task prioritization.
- Technology Savvy – Comfortable with POS, CRM, and basic analytics tools.
- Integrity & Ethics – Uphold confidentiality and ethical standards.
Career Growth & Learning Opportunities
At brighthush, we invest heavily in the professional development of our associates. As a Customer Experience Coordinator, you will have access to:
- Structured leadership training programs that cover advanced customer service, team management, and operational strategy.
- Mentorship from senior leaders who share their expertise and career insights.
- Cross‑functional projects that expose you to merchandising, inventory control, and marketing initiatives.
- Opportunities to transition into full‑time roles, such as Store Manager, District Manager, or Corporate Program Manager.
- Continuous learning resources, including e‑learning modules, workshops, and industry conferences.
Work Environment & Company Culture
brighthush fosters a vibrant, inclusive, and supportive workplace. We celebrate diversity and encourage every associate to bring their authentic self to work. Our open‑door policy ensures that ideas flow freely, and your voice matters. You’ll find a culture that values teamwork, recognizes achievements, and rewards innovation.
Compensation & Benefits
While the base pay for this PT position ranges from $14.50 to $15.00 per hour, your actual starting wage will reflect your skills, experience, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package for eligible associates, including:
- Associate discount on merchandise.
- Employee Assistance Program (EAP) and smoking cessation support.
- Bereavement leave and paid holidays.
- 401(k) with company contributions and matching for eligible employees.
- Medical, dental, and vision coverage.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Life insurance and short/long‑term disability.
- Paid parental leave and paid sick leave.
- Auto and home insurance discounts.
- Child care and cell phone discounts.
- Pet and legal insurance options.
- Credit union membership benefits.
- Referral bonuses and scholarship programs.
- Adoption assistance.
All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the benefits portal or contact your brighthush representative.
Location & Schedule
Position: PT Customer Experience Coordinator Store: brighthush Store 0335, Hampton, VA Address: 105 Marketplace Dr, Hampton, VA Schedule: Flexible – nights, weekends, and holidays as required.
How to Apply
Ready to elevate your career and join a team that values excellence? Click the link below to submit your application and take the first step toward a rewarding journey with brighthush.
Why brighthush?
At brighthush, we don’t just sell products – we create experiences. We empower our associates to grow, innovate, and lead. If you are passionate about customer service, thrive in a dynamic environment, and want to be part of a company that values integrity, diversity, and continuous improvement, we want to hear from you.
Join brighthush today and help us redefine the retail experience, one customer at a time.
Apply for this job