Why brighthush? A World‑Class Retail Experience
brighthush is more than a retailer; it’s a movement that redefines how shoppers discover and enjoy premium products at unbeatable prices. With a global footprint that spans four headquarters, dozens of distribution centers, and thousands of high‑traffic retail locations, brighthush has earned a reputation for operational excellence, customer obsession, and a culture that thrives on diversity, collaboration, and continuous learning. Every associate at brighthush is empowered to grow, innovate, and make a lasting impact—whether that means refining a visual display, coaching a teammate, or delighting a customer at the register.
Position Overview
As a Part‑Time Front‑End Customer Experience Coordinator at brighthush Store 0365 in Savannah, GA, you will be the heartbeat of our front‑end operations. You’ll lead a team of enthusiastic associates, ensuring every customer interaction is memorable, efficient, and aligned with our brand values. This role blends hands‑on leadership with strategic customer engagement, making it ideal for individuals who thrive in a fast‑paced, customer‑centric environment.
Key Responsibilities
- Team Leadership & Coaching: Inspire, mentor, and develop a high‑performing front‑end team that consistently exceeds service standards and loyalty program enrollment goals. Conduct daily huddles, provide real‑time feedback, and celebrate wins to keep morale high.
- Operational Excellence: Oversee register assignments, POS coverage, and break scheduling to guarantee seamless store flow and minimal customer wait times. Adjust staffing in real time based on traffic patterns and sales activity.
- Customer Engagement: Serve as the face of brighthush, greeting guests with warmth, addressing concerns promptly, and turning every interaction into an opportunity for delight. Use your knowledge of product lines to upsell and cross‑sell when appropriate.
- Training & Development: Design and deliver engaging training sessions on front‑end principles, personalized customer experiences, and loyalty program benefits. Keep the team updated on new policies, technology upgrades, and seasonal promotions.
- Store Presentation: Maintain a clean, organized, and welcoming environment that reflects brighthush’s brand standards and enhances the shopping experience. Conduct regular visual merchandising checks and coordinate with the merchandising team.
- Compliance & Safety: Enforce labor laws, company policies, and safety procedures; support shrink reduction initiatives and maintain a secure environment for customers and staff.
- Data‑Driven Decision Making: Analyze sales metrics, customer feedback, and operational data to identify trends, spot opportunities, and implement improvements. Share insights with store leadership to inform strategy.
- Communication & Collaboration: Provide clear, timely updates to store leadership, collaborate on store initiatives, and advocate for associate needs. Act as a liaison between front‑end and back‑office teams.
- Program Promotion: Champion brighthush’s credit and loyalty programs, driving enrollment, retention, and revenue growth. Use storytelling and incentives to encourage customers to join and stay active.
- Additional Duties: Perform any other tasks as assigned to support store success and continuous improvement.
Essential Qualifications
- Retail Experience: Minimum of one year in a retail setting, with at least six months in a supervisory or leadership capacity.
- Merchandising Knowledge: Strong understanding of visual display standards and merchandising techniques that drive sales.
- Communication & Organization: Exceptional verbal and written communication skills, meticulous attention to detail, and the ability to manage multiple priorities.
- Adaptability: Proven ability to thrive in a dynamic, high‑traffic environment, handling unexpected situations with calm and composure.
- Schedule Flexibility: Willingness to work a varied schedule, including nights, weekends, and holidays, to meet store needs.
- Training & Mentoring: Demonstrated success in coaching associates to achieve performance goals and elevate service quality.
- Commitment to fostering a culture of honesty, integrity, and customer focus.
- Proficiency in POS systems and basic data entry.
- Strong problem‑solving skills and the capacity to respond calmly to unexpected situations.
- Team‑player mindset with a collaborative approach to achieving store objectives.
Preferred Qualifications
- Experience managing and promoting loyalty programs.
- Knowledge of safety and compliance regulations in a retail environment.
- Prior exposure to shrink reduction strategies and loss prevention initiatives.
- Leadership experience in a fast‑paced, customer‑centric setting.
- Ability to analyze sales data and translate insights into actionable improvements.
Skills & Competencies
- Customer‑First Mindset: Passion for creating memorable shopping experiences and building lasting relationships with guests.
- Interpersonal Skills: Ability to connect with diverse customers and team members, fostering a welcoming atmosphere.
- Coaching & Mentoring: Proven ability to develop talent, set clear expectations, and hold associates accountable.
- Strategic Thinking: Balancing day‑to‑day operations with long‑term store goals and growth initiatives.
- Adaptability: Thriving in a fast‑moving retail environment with shifting priorities and high customer volume.
- Data‑Driven Decision Making: Using sales metrics and customer feedback to guide training and performance initiatives.
- Continuous Learning: Commitment to personal and professional development, staying current with industry trends.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain:
- Hands‑on leadership experience that prepares you for higher supervisory roles.
- Access to brighthush’s comprehensive training programs, including leadership development, merchandising, and customer engagement.
- Mentorship from seasoned managers who share insights on career progression.
- Opportunities to participate in cross‑functional projects, expanding your skill set beyond front‑end operations.
- Clear pathways to advance into Store Manager, Assistant Store Manager, or regional leadership positions.
Work Environment & Culture
brighthush is more than a retailer; it’s a community that values:
- Diversity & Inclusion: We celebrate unique perspectives and foster an environment where everyone feels respected and heard.
- Collaboration: Teamwork is at the core of our success—every associate’s voice matters.
- Growth & Development: We invest in your future with ongoing training, tuition assistance, and leadership programs.
- Recognition: Outstanding performance is celebrated through awards, bonuses, and public acknowledgment.
- Work‑Life Balance: Flexible scheduling, paid time off, and supportive policies help you thrive both professionally and personally.
Compensation & Benefits
We offer a competitive starting wage of $14.00 to $14.50 per hour, commensurate with experience and skill level. In addition to your base pay, you’ll enjoy:
- Associate discount on all brighthush merchandise.
- Health, dental, and vision insurance options (subject to eligibility).
- 401(k) retirement plan with company match for full‑time and part‑time employees meeting service requirements.
- Paid holidays, vacation, and sick leave.
- Employee assistance program (EAP) for mental health support.
- Childcare and cell phone discounts.
- Pet and legal insurance options.
- Credit union membership and financial services.
- Referral bonuses for bringing talented friends into the brighthush family.
- Additional benefits such as life insurance, short‑ and long‑term disability, and adoption assistance for eligible employees.
How to Apply
Ready to elevate your retail career and join a team that values innovation, customer focus, and personal growth? Click the link below to submit your application and take the first step toward a rewarding future at brighthush.
Location
brighthush Store 0365 – 7400 Abercorn, Suite 601, Savannah, GA
Equal Opportunity Statement
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.
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