About skillspath
Welcome to skillspath, the trailblazer at the intersection of food, technology, and lifestyle. We’re redefining how people cook and eat at home by combining cutting‑edge hardware, intuitive software, and a curated selection of fresh ingredients. Our mission is simple: give busy consumers the freedom to enjoy delicious, home‑cooked meals without sacrificing precious time. By delivering a seamless, end‑to‑end experience—from ordering a skillspath Smart Oven to preparing a mouth‑watering skillspath Meal—we empower families to savor quality food while focusing on what truly matters.
Since our launch, skillspath has grown a loyal, rapidly expanding community. Our customer retention, product engagement, and Net Promoter Score (NPS) consistently rank among the best in the industry. We’ve attracted significant investment from leading venture partners, all of whom share our vision for a healthier, more convenient future. With a culture that champions growth, personal development, and camaraderie, skillspath is the place where passionate individuals can thrive and make a real impact.
Position Summary
As a Part‑Time Customer Support Specialist at skillspath, you will be the first line of contact for our customers, ensuring every interaction is timely, accurate, and infused with delight. You’ll handle inquiries across multiple channels—email, live chat, and phone—while providing technical assistance for our Smart Oven and mobile app. Your insights will help shape product improvements and elevate the overall customer experience.
We’re looking for a remote, flexible team member who can work two or three days per week during peak periods (mid‑November through the end of December). Your shifts will span 9:00 am to 9:00 pm Central Time, including weekends, with the flexibility to adjust as business needs evolve.
Key Responsibilities
- Monitor and respond to customer inquiries via email, live chat, and phone, ensuring a consistent, high‑quality experience.
- Provide real‑time technical support for the skillspath Smart Oven and mobile app, troubleshooting hardware and software issues.
- Educate customers on product features, cooking techniques, and service benefits to maximize engagement and satisfaction.
- Log all interactions in skillspath’s CRM system, maintaining accurate records and detailed notes.
- Identify recurring trends and root causes, collaborating with product and engineering teams to refine documentation and self‑help resources.
- Contribute to the continuous improvement of customer-facing assets, such as FAQs, manuals, and knowledge base articles.
- Maintain a positive, energetic tone that reflects skillspath’s brand voice and fosters a sense of belonging within the skillspath family.
- Participate in regular team huddles, training sessions, and feedback loops to stay aligned with company goals and best practices.
- Adhere to all company policies, quality standards, and compliance requirements.
Essential Qualifications
- Strong written and verbal communication skills, with a demonstrated ability to convey empathy and active listening.
- Fast typing speed (40+ words per minute) and solid computer literacy.
- Basic technical troubleshooting experience, preferably with consumer electronics or mobile applications.
- Experience working in a remote environment, managing time effectively and collaborating across virtual teams.
- Availability to work extended business hours, including evenings and weekends.
- Proactive mindset: a passion for solving complex problems and a commitment to delivering exceptional customer service.
- Strong organizational skills and attention to detail.
- Ability to start in mid‑November 2025 and continue through the end of December 2025.
Preferred Qualifications
- Prior experience with customer support platforms such as skillspath (formerly Zendesk) and skillspath (formerly Slack).
- Background in the food‑tech or consumer electronics industry.
- Experience handling high‑volume support environments during peak seasons.
- Knowledge of cooking or culinary practices.
- Fluency in multiple languages.
Skills & Competencies
- Customer‑centric mindset: always putting the customer first and striving to exceed expectations.
- Problem‑solving agility: turning challenges into opportunities for improvement.
- Collaboration: working effectively with cross‑functional teams—product, engineering, marketing, and operations.
- Adaptability: thriving in a fast‑paced, evolving startup environment.
- Resilience: maintaining composure and positivity under pressure.
- Data‑driven: using metrics and feedback to inform decisions and drive continuous improvement.
Career Growth & Learning Opportunities
At skillspath, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Specialist, you’ll gain exposure to:
- Product development cycles, giving you insight into how customer feedback shapes new features.
- Data analytics, allowing you to track performance metrics and identify growth opportunities.
- Leadership development programs, preparing you for future roles in team management or product ownership.
- Cross‑functional projects, enabling you to broaden your skill set and network across departments.
After the initial part‑time period, there is potential to transition into a full‑time role, with additional responsibilities and increased compensation.
Work Environment & Culture
Our culture is built on the following core principles:
- Team First: We prioritize collective success over individual accolades.
- Get Things Done: We celebrate high‑impact work and encourage bold, innovative solutions.
- Connect the Dots: Curiosity drives holistic problem‑solving and collaboration.
- Be Direct: Open, honest communication—even when it’s challenging.
- Embrace Obstacles: We tackle challenges with urgency, resolve, and optimism.
- Champion the Customer: Every decision is filtered through the lens of customer value.
Our remote-first approach means you’ll work from wherever you’re most productive, supported by a robust digital collaboration ecosystem. We value diversity, equity, and inclusion, and we are committed to creating a workplace where every voice is heard and respected.
Compensation & Perks
While the hourly rate is determined based on market data, geography, and internal benchmarks, we offer a competitive package that reflects the value you bring to skillspath. In addition to your base pay, you’ll enjoy:
- Flexible scheduling with the ability to choose your preferred days and times.
- Access to skillspath’s comprehensive benefits program, including health, dental, and vision coverage.
- Generous paid time off and holiday scheduling.
- Employee discounts on skillspath products and services. Apply for this job