Welcome to brighthush – Where Every Customer Interaction Sparkles
brighthush isn’t just a retailer; it’s a movement that redefines how shoppers experience value, style, and service. With a footprint that spans flagship stores, bustling distribution hubs, and vibrant home‑goods outlets, we blend the thrill of a fast‑paced environment with the stability and innovation of a Fortune 100 leader. Our mission is simple yet powerful: to create unforgettable moments for every customer that walks through our doors while empowering our associates to grow, learn, and thrive in a culture that celebrates diversity, collaboration, and continuous improvement.
About the Role: Part‑Time Customer Experience Coordinator
As a Part‑Time Customer Experience Coordinator, you will be the heartbeat of our front‑end operations. You’ll lead a dynamic team of associates, ensuring that every shopper receives prompt, courteous service and a personalized shopping experience. Your leadership will drive the adoption of loyalty programs, maintain store cleanliness, and foster a culture of honesty and integrity. You’ll serve as the bridge between front‑end associates and store management, translating strategic goals into everyday actions that delight customers and boost sales.
Key Responsibilities
- Team Leadership & Coaching: Oversee a diverse group of front‑end associates, assigning registers, coordinating breaks, and providing real‑time coaching to elevate service standards.
- Customer Experience Management: Lead by example—engage with shoppers, resolve concerns swiftly, and promote loyalty programs to enhance repeat business.
- Store Operations & Compliance: Ensure associates execute tasks in line with the store plan, prioritize effectively, and adhere to all labor laws, safety protocols, and company policies.
- Training & Development: Design and deliver training modules on customer service, merchandising techniques, and POS usage; mentor associates to build confidence and skill.
- Performance & Feedback: Provide constructive feedback, recognize achievements, and collaborate with management to identify training needs and performance gaps.
- Safety & Shrink Reduction: Promote a safe environment, support shrink reduction initiatives, and maintain a clean, organized store layout.
- Communication & Collaboration: Serve as the primary liaison between front‑end staff and store leadership, ensuring clear, accurate communication of priorities and updates.
- Additional Duties: Perform any other responsibilities as assigned to support store success and operational excellence.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
- Strong understanding of merchandising techniques and visual presentation.
- Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
- Excellent verbal and written communication skills, with a knack for coaching and motivating teams.
- Flexibility to work a variety of shifts, including nights, weekends, and holidays.
- Proficiency in POS systems and basic data entry.
- Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
Preferred Qualifications
- Experience in a high‑volume retail setting with a focus on customer loyalty programs.
- Knowledge of labor laws, safety regulations, and compliance standards.
- Background in training development and performance management.
- Proficiency in multiple languages to serve a diverse customer base.
- Prior experience in a leadership role within a large retail organization.
Skills & Competencies for Success
- Leadership & Influence: Ability to inspire and guide a team toward shared goals.
- Customer‑Centric Mindset: Passion for creating positive, memorable experiences for every shopper.
- Problem‑Solving: Quick to identify issues and implement effective solutions.
- Adaptability: Thrives in dynamic environments and embraces change.
- Organizational Acumen: Skilled at prioritizing tasks and managing time efficiently.
- Data‑Driven Decision Making: Comfortable using metrics to drive performance improvements.
- Collaboration: Works seamlessly with cross‑functional teams and senior leadership.
Career Growth & Learning Opportunities
At brighthush, we invest in our people. As a Customer Experience Coordinator, you’ll have access to:
- Structured leadership development programs that prepare you for higher‑level roles.
- Mentorship from seasoned retail executives who share their insights and experience.
- Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
- Regular performance reviews that identify growth areas and align your career path with company objectives.
- Opportunities to lead store‑wide initiatives, such as seasonal promotions or community outreach events.
Work Environment & Company Culture at brighthush
Our culture is built on three pillars: Respect, Innovation, and Growth. You’ll find a workplace where:
- Every voice is heard—whether you’re a new associate or a senior manager.
- Ideas are welcomed, tested, and celebrated.
- Employees are encouraged to pursue professional development through workshops, certifications, and tuition assistance.
- Team‑building events, volunteer opportunities, and wellness programs foster a sense of belonging.
- Recognition is given daily—through shout‑outs, awards, and tangible rewards.
Compensation, Perks, and Benefits
While the base hourly rate for this part‑time position ranges from $13.50 to $14.00, you’ll also enjoy a comprehensive benefits package that includes:
- Employee discount on brighthush merchandise.
- Health, dental, and vision insurance options for eligible employees.
- 401(k) retirement plan with company match.
- Paid time off, including holidays, vacation, and sick leave.
- Employee assistance program (EAP) for mental health support.
- Childcare and cell phone discounts.
- Pet and legal insurance options.
- Credit union membership and referral bonuses.
- Auto and home insurance discounts.
- Scholarship programs and adoption assistance for qualifying employees.
How to Apply
Ready to make a difference in a dynamic retail environment? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion for customer service and leadership can help us continue to set the standard for retail excellence.
Join brighthush – Where Your Career Shines as Brightly as Our Customers’ Smiles
At brighthush, we celebrate diversity, champion growth, and prioritize the well‑being of our team. If you’re a motivated, customer‑focused leader ready to take the next step, we invite you to apply today. Together, we’ll create unforgettable shopping experiences and build a brighter future for our customers and our people.
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