About hirequest
hirequest is a fast‑growing leader in the heating, ventilation, and air‑conditioning (HVAC) industry, proudly serving residential and commercial customers across Southern New Jersey and beyond. With a reputation built on precision, integrity, and a relentless focus on customer satisfaction, hirequest delivers top‑tier service, from emergency repairs to full system installations. Our technicians are highly trained, continuously educated, and deeply passionate about the work they do—because we believe that a team that loves its craft can provide the highest value to every client.
At hirequest, we view every employee as a vital contributor to our mission. We invest in professional development, foster a collaborative culture, and offer clear pathways for career advancement. Whether you are just starting out in customer service or looking to deepen your expertise in remote dispatch, hirequest provides the environment, tools, and mentorship needed to thrive.
Why This Role Matters
Our Part‑Time Weekend & Night Shift Customer Service Associates are the front line of hirequest’s after‑hours support. When customers call after regular business hours, they expect prompt, courteous, and knowledgeable assistance. You will be the voice that reassures them, schedules timely appointments, and ensures that our on‑call technicians have the information they need to resolve issues efficiently. This role directly impacts customer loyalty, brand reputation, and the overall operational success of hirequest.
Key Responsibilities
- Answer After‑Hours Calls: Respond to inbound customer inquiries between 6:00 PM – 10:00 PM on weekdays and 7:00 AM – 10:00 PM on weekends, delivering clear, friendly, and professional communication.
- Schedule Appointments: Coordinate service appointments between customers and on‑call technicians, ensuring optimal routing, accurate timing, and adherence to service level agreements.
- Manage Email Correspondence: Draft and send timely email responses to customer queries, confirming appointments, providing service updates, and addressing any follow‑up concerns.
- Maintain Accurate Records: Document each interaction in hirequest’s CRM system, logging call details, service requests, technician assignments, and any account changes with precision.
- Support Office Operations: Assist with miscellaneous office duties such as data entry, filing, and inventory checks when needed, demonstrating flexibility and teamwork.
- Problem‑Solve On‑The‑Fly: Identify common issues, propose immediate solutions, and escalate complex problems to senior staff while keeping the customer informed.
- Uphold Brand Standards: Represent hirequest’s values of accuracy, integrity, and expertise in every interaction, reinforcing the company’s reputation for excellence.
Essential Qualifications
- Customer Service Experience: Minimum of 1 year of experience in a customer‑facing role, preferably within a service‑oriented industry.
- Phone Etiquette Mastery: Demonstrated ability to handle both inbound and outbound calls with confidence, clarity, and empathy.
- Organizational Skills: Proven track record of maintaining orderly records, managing multiple tasks simultaneously, and meeting deadlines.
- Technical Aptitude: Basic familiarity with HVAC terminology or a willingness to quickly learn industry‑specific language.
- Reliability: Consistent attendance and punctuality for scheduled shifts, especially during weekend and night hours.
Preferred Qualifications
- Previous experience in a dispatch or scheduling role within the HVAC, utilities, or home services sector.
- Experience using customer relationship management (CRM) software such as Salesforce, ServiceTitan, or similar platforms.
- High school diploma or equivalent; associate’s degree or higher in business, communications, or a related field is a plus.
- Multilingual abilities, particularly Spanish, to serve a diverse customer base.
- Certification in customer service excellence (e.g., HDI, ICMI) or related professional development.
Core Skills & Competencies
- Communication: Clear, concise, and courteous verbal and written communication skills.
- Problem Solving: Ability to think creatively, assess situations quickly, and propose effective solutions.
- Attention to Detail: Meticulous documentation and data entry to avoid errors that could impact service delivery.
- Time Management: Efficiently prioritize tasks during high‑volume periods while maintaining quality.
- Team Collaboration: Willingness to support colleagues, share knowledge, and contribute to a positive work environment.
- Tech Savvy: Comfort navigating multiple software tools, including phone systems, email platforms, and scheduling applications.
Compensation & Benefits
hirequest offers a competitive hourly wage ranging from $15 – $17 per hour, commensurate with experience and performance. In addition to base pay, you will receive:
- Paid training during the first month, conducted in‑person at our office before transitioning to a fully remote schedule.
- Opportunities for overtime pay during peak periods.
- Access to a comprehensive benefits package after 90 days of continuous employment, including health, dental, and vision coverage.
- Retirement savings options with employer matching contributions.
- Employee assistance programs, wellness initiatives, and discounts on hirequest services.
- Professional development funds for certifications, workshops, and industry conferences.
Career Growth & Learning Opportunities
hirequest is committed to nurturing talent from within. As a Part‑Time Weekend & Night Shift Customer Service Associate, you will have clear pathways to advance your career, such as:
- Senior Dispatcher: Take on higher‑volume shifts, mentor new hires, and oversee complex scheduling scenarios.
- Customer Experience Specialist: Focus on improving overall customer satisfaction metrics and developing service improvement initiatives.
- Operations Coordinator: Transition into a full‑time role overseeing broader office functions, logistics, and team performance.
- Technical Training Liaison: Bridge the gap between field technicians and the office, facilitating ongoing education and knowledge sharing.
All advancement opportunities are supported by structured training programs, regular performance reviews, and a culture that celebrates internal promotions.
Work Environment & Culture at hirequest
Our remote dispatch team enjoys a flexible, results‑oriented work environment. After completing the initial in‑office training month, you will operate from the comfort of your home, equipped with a reliable computer, headset, and internet connection. hirequest values work‑life balance, especially for weekend and night shift employees, and offers:
- Flexible shift swapping with teammates.
- Regular virtual team huddles to maintain connection and share best practices.
- A supportive management style that encourages open communication and feedback.
- Recognition programs that celebrate outstanding customer service and innovative problem‑solving.
Application Process
Ready to become the trusted voice that guides hirequest’s customers through after‑hours challenges? Follow these simple steps:
- Complete the mobile‑friendly online application, ensuring all fields are accurate and up‑to‑date.
- Upload a current résumé highlighting relevant customer service or dispatch experience.
- Submit a brief cover letter describing why you are passionate about remote customer support and how your skills align with hirequest’s values.
- Upon receipt, our recruiting team will review your submission and contact you within 48 hours to schedule a virtual interview.
Join hirequest and Make an Impact
If you are a proactive communicator, an organized problem‑solver, and someone who thrives in a dynamic, remote setting, hirequest wants to hear from you. This part‑time weekend and night shift position offers a rewarding blend of competitive compensation, professional growth, and the satisfaction of helping homeowners stay comfortable year‑round.
Take the next step in your career today—apply now and become an essential part of hirequest’s success story.
Apply for this job