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About brighthush
brighthush is not just a skincare brand – it’s a movement that redefines how people protect, nourish, and celebrate their skin. Founded by seasoned beauty industry veterans, brighthush blends cutting‑edge science with luxurious, skin‑loving ingredients to create sunscreens that feel more like a daily beauty ritual than a chore. Our products are engineered for high performance, infused with antioxidants and moisturizers, and packaged in eco‑friendly, eye‑catching designs that resonate with modern consumers worldwide.
Since our launch in 2019, brighthush has evolved from a boutique Australian startup into a global brand with a loyal customer base across Australia, the United Kingdom, the United States, and beyond. We pride ourselves on relentless innovation, distinctive branding, and an unwavering commitment to delivering exceptional customer experiences. As we continue to expand, we are looking for a talented, proactive, and highly organized individual to join our remote team as a Dynamic Executive & Customer Experience Assistant.
Why brighthush?
- Remote‑First Culture: Work from the comfort of your home in the Philippines while collaborating with a diverse, international team across multiple time zones.
- Impactful Role: Your work will directly influence executive efficiency, customer satisfaction, and brand perception.
- Career Growth: As brighthush scales, you’ll have the chance to move into senior support, operations, or even product development roles.
- Learning & Development: We invest in continuous learning—access to industry webinars, skill‑building courses, and mentorship from seasoned leaders.
- Competitive Compensation: Earn between $1,500 AUD and $2,000 AUD per month, with the flexibility of an independent contractor arrangement.
Role Overview
The Dynamic Executive & Customer Experience Assistant is the backbone of brighthush’s executive and customer service functions. You will provide high‑level support to our Co‑Founders and leadership team, manage calendars, coordinate travel, and oversee key events. Simultaneously, you will be the frontline of our customer experience, handling inquiries across email, chat, and social media, and driving community engagement initiatives.
We are looking for a self‑starter who thrives in a fast‑paced, dynamic environment, can juggle multiple priorities, and consistently delivers solutions with a strategic mindset.
Key Responsibilities
Executive Support
- Manage dual calendars for both Co‑Founders, ensuring all meetings are scheduled, briefed, and followed up.
- Coordinate international travel arrangements, itineraries, and logistics.
- Plan and execute high‑profile events such as annual Christmas parties, winter dinners, and product launches.
- Prepare presentation decks for board meetings and leadership sessions, and track action items post‑meeting.
- Handle personal administrative tasks for the founders, including expense reports and confidential correspondence.
- Proactively anticipate executive needs, streamline processes, and implement tools to increase effectiveness.
- Lead ad‑hoc projects as directed by the Co‑Founders, ensuring timely delivery and stakeholder alignment.
- Facilitate a robust Team Recognition program to celebrate achievements and boost morale.
- Assist in onboarding new hires, coordinating schedules, and ensuring a smooth integration into the team.
- Maintain KPI dashboards for all staff, schedule quarterly reviews, and ensure timely completion of performance metrics.
- Arrange board and leadership meetings across time zones, ensuring all participants are prepared and resources are available.
Customer Service & Community Management
- Operate the internal customer service system, managing email inboxes for Australia, the US, and the UK, as well as chatbot and social media channels.
- Deliver “above and beyond” support, creatively resolving customer issues and enhancing overall satisfaction.
- Become a subject‑matter expert on brighthush products, ingredients, packaging, and brand ethos.
- Collaborate with the Quality & Regulatory team to ensure all communications comply with SPF regulations and industry standards.
- Serve as the first responder to Instagram and Facebook inquiries, providing timely and brand‑consistent responses.
- Partner with the social media team to execute community programs, including content creation, product development feedback loops, and influencer outreach.
- Analyze customer feedback trends, propose process improvements, and implement solutions to elevate the customer journey.
Essential Qualifications
- Minimum of 2 years experience as a Virtual Assistant or Customer Service Representative.
- Demonstrated ability to manage multiple projects simultaneously with strong prioritization skills.
- Exceptional organizational and follow‑up capabilities, with meticulous attention to detail.
- Strategic thinker who can conceptualize new ideas, initiate change, and adapt quickly in a fast‑paced environment.
- Excellent written communication skills and a professional tone that reflects brighthush’s brand values.
- Basic proficiency in budgeting and number handling.
- Proficiency with productivity tools (Google Workspace, Microsoft Office, project management software).
- Experience with customer service platforms (e.g., Zendesk, Freshdesk) and social media management tools (e.g., Hootsuite, Sprout Social) is a plus.
Preferred Qualifications
- Experience in the beauty or skincare industry.
- Knowledge of regulatory requirements for SPF products.
- Previous exposure to remote executive support or high‑level administrative roles.
- Fluency in English (both written and spoken) with excellent interpersonal skills.
- Ability to work flexible hours, including occasional evenings or weekends to accommodate global team needs.
Skills & Competencies
- Strong time‑management and multitasking abilities.
- Proactive problem‑solving and decision‑making skills.
- High emotional intelligence and customer‑centric mindset.
- Adaptability to changing priorities and evolving business needs.
- Team player with a collaborative spirit.
- Tech‑savvy and quick to learn new tools and platforms.
Career Growth & Learning Opportunities
At brighthush, we believe that your professional development is as important as the work you do. As the company expands, you will have the opportunity to:
- Transition into senior support or operations roles, taking on greater responsibility and influence.
- Move into product development or marketing, leveraging your deep understanding of customer needs and brand strategy.
- Lead cross‑functional projects that span from executive support to community engagement.
- Participate in our internal mentorship program, where you’ll learn from founders, senior leaders, and industry experts.
- Attend industry conferences, webinars, and training sessions at no cost, ensuring you stay ahead of the latest trends in beauty, technology, and customer experience.
Work Environment & Company Culture
brighthush thrives on a culture of innovation, transparency, and inclusivity. Our remote‑first model means you’ll enjoy:
- Flexible working hours that respect your personal life while meeting global team needs.
- A supportive, international team that values collaboration, creativity, and open communication.
- Regular virtual team‑building events, from coffee chats to themed trivia nights.
- A commitment to sustainability and ethical practices, reflected in our product formulations and packaging.
- Recognition programs that celebrate achievements, both big and small, fostering a sense of belonging and motivation.
Compensation & Benefits
As an independent contractor, you will receive a competitive monthly rate ranging from $1,500 AUD to $2,000 AUD, commensurate with experience and performance. While we do not offer traditional employee benefits, we provide:
- Flexible working hours and the freedom to manage your own schedule.
- Access to a supportive, international team and a culture that values work‑life balance.
- Opportunities for professional development and skill enhancement.
- Potential for future full‑time or higher‑level roles within brighthush as the company grows.
How to Apply
If you are a proactive, detail‑oriented professional with a passion for customer experience and executive support, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush.
Ready to join a brand that is changing the face of skincare? Click the link below to apply:
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