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About brighthush
brighthush is not just a technology provider; it’s a catalyst for transformation in the automotive retail landscape. With a portfolio of cloud‑based solutions that streamline sales, service, finance, and inventory operations, we empower dealerships to deliver faster, smarter, and more personalized customer experiences. Our platform is built on a foundation of data‑driven insights, intuitive design, and relentless innovation, enabling teams to close deals, reduce service cycle times, and increase profitability—all while keeping the customer at the center of every interaction.
Founded on the belief that technology should amplify human potential, brighthush has grown into a trusted partner for thousands of dealerships across the United States. We pride ourselves on a culture that values curiosity, collaboration, and continuous learning. Whether you’re a seasoned industry veteran or a recent graduate eager to make an impact, brighthush offers a dynamic environment where your ideas can shape the future of automotive retail.
Position Overview
We’re looking for an energetic, customer‑centric Entry‑Level Customer Training Specialist who thrives on travel and building lasting relationships with dealership leaders. In this role, you will act as the critical bridge between our innovative software and the end users, ensuring a seamless transition to the brighthush platform and delivering world‑class training and support. You’ll spend approximately 80% of your time on the road, visiting dealerships nationwide, customizing solutions, and coaching staff to maximize the value of our products.
As a mobile implementation specialist, you’ll be the face of brighthush on the ground, translating complex technical concepts into actionable, easy‑to‑understand training sessions. Your success will be measured by adoption rates, customer satisfaction scores, and the tangible impact you have on dealership performance.
Why Travel? Why brighthush?
- Experience the automotive industry first‑hand by working with a diverse portfolio of dealerships.
- Build a professional network that spans regions and roles.
- Develop a deep understanding of how technology transforms retail operations.
- Enjoy the freedom of a mobile lifestyle while working for a supportive, forward‑thinking company.
Key Responsibilities
- On‑Site Implementation: Travel to dealership locations to install, configure, and customize the brighthush software suite based on each client’s unique needs.
- Training & Enablement: Deliver engaging, hands‑on training sessions to dealership managers, sales teams, and support staff, ensuring they can confidently use the platform.
- Customer Support: Provide ongoing assistance to clients via phone, email, and video conferencing, troubleshooting issues and gathering feedback for continuous improvement.
- Pre‑ and Post‑Visit Preparation: Conduct needs assessments, prepare training materials, and follow up with clients after installation to gauge satisfaction and identify upsell opportunities.
- Collaboration with Sales & Product Teams: Share insights from the field to inform product enhancements and refine training content.
- Documentation: Maintain accurate records of training sessions, client feedback, and implementation status in our CRM system.
- Performance Metrics: Track key performance indicators such as training completion rates, user adoption, and customer satisfaction scores to continuously refine your approach.
- Travel Management: Plan and manage travel itineraries, ensuring efficient use of time and resources while maintaining a high level of professionalism.
Essential Qualifications
- Bachelor’s degree in Business, Information Technology, Communications, or a related field (or equivalent professional experience).
- Strong verbal and written communication skills, with the ability to present complex concepts in a clear, engaging manner.
- Valid driver’s license and reliable transportation; a clean driving record (no more than two moving violations in the past three years, no OVI/DUI/DWI violations in the past five years).
- Comfortable with frequent travel (approximately 80% of the time) and the ability to work independently while representing brighthush.
- Reliable home internet connection with sufficient bandwidth for video conferencing and remote collaboration.
- Outgoing, friendly personality with a passion for customer service and technology.
- Basic troubleshooting skills and a willingness to learn new software quickly.
Preferred Qualifications
- Experience in a customer‑facing role within the automotive, retail, or technology sectors.
- Prior exposure to software implementation or training environments.
- Knowledge of dealership operations, sales processes, or inventory management.
- Proficiency with Microsoft Office Suite, CRM platforms, and remote collaboration tools.
- Ability to speak multiple languages (English plus any additional language is a plus).
- Experience with data analytics tools or dashboards to track training outcomes.
Skills & Competencies
- Customer‑First Mindset: Anticipate client needs and deliver solutions that exceed expectations.
- Adaptability: Thrive in dynamic, fast‑paced environments and adjust to varying dealership cultures.
- Problem‑Solving: Diagnose technical issues quickly and propose effective resolutions.
- Time Management: Prioritize tasks across multiple sites and ensure on‑time delivery of training and support.
- Team Collaboration: Work seamlessly with sales, product, and support teams to align on client goals.
- Data‑Driven Decision Making: Use metrics and client feedback to refine training approaches and improve adoption rates.
- Presentation Skills: Deliver clear, concise, and engaging presentations to diverse audiences.
- Technical Proficiency: Comfortable navigating new software, troubleshooting connectivity issues, and leveraging remote support tools.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Training Specialist, you will:
- Progress to a Senior Training Specialist or Implementation Lead role within 2–3 years.
- Gain exposure to product development, enabling you to influence future releases.
- Participate in leadership training programs that sharpen your communication, negotiation, and project management skills.
- Earn certifications in software training, customer success, or automotive technology through our partnership with industry bodies.
- Benefit from mentorship by seasoned professionals who have a proven track record of success in the automotive tech space.
- Attend annual conferences, workshops, and webinars to stay ahead of industry trends.
- Contribute to internal knowledge bases, creating playbooks and best‑practice guides for future specialists.
Work Environment & Company Culture
brighthush fosters a culture of innovation, respect, and work‑life balance. We offer:
- A flexible, mobile‑first approach that allows you to manage your schedule while staying connected to the team.
- Regular virtual town halls and in‑person retreats to strengthen community and share best practices.
- A non‑smoking, health‑focused workplace that encourages wellness through on‑site fitness classes and healthy snack options.
- Inclusive hiring practices that celebrate diversity and promote equal opportunity for all employees.
- Access to a digital learning platform with courses on sales, technology, and soft skills.
- Annual team‑building trips and community service days to give back to the regions we serve.
Compensation, Perks & Benefits
We offer a competitive salary range of $50,000 – $52,000 per year, commensurate with experience and performance. In addition to base pay, you will receive:
- Medical, dental, and vision insurance plans with comprehensive coverage.
- Life insurance and a flexible health savings account (HSA).
- 401(k) retirement plan with up to 6% company match.
- Paid vacation, sick days, and eight paid holidays each year.
- Referral bonuses for bringing talented peers into the brighthush family.
- Professional development stipend for courses, certifications, and conferences.
- Travel allowances and mileage reimbursement for all business trips.
- Access to a company‑wide wellness program, including gym memberships and mental health resources.
- Employee discount program for automotive accessories and tech gadgets.
How to Apply
Ready to embark on an exciting journey that blends technology, travel, and customer success? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the brighthush team. We’re eager to hear how your skills and passion align with our mission to revolutionize the automotive retail experience.
Join brighthush Today
As a forward‑thinking organization, brighthush is committed to creating an inclusive environment where every employee can thrive. If you’re a motivated, customer‑focused professional who loves to travel and wants to make a tangible impact on the automotive industry, we want to hear from you. Apply now and become part of a team that’s shaping the future of dealership technology.
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