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About skillspath
Welcome to skillspath, a trailblazing leader in automotive dealership software solutions. We empower dealerships across the country to streamline operations, enhance customer engagement, and drive profitability through our cutting‑edge platform. At skillspath, we believe that technology should be intuitive, adaptable, and, most importantly, delivered with a human touch. That’s why we’re looking for passionate, travel‑ready professionals who thrive on building relationships, solving complex problems, and sharing knowledge in a fast‑paced environment.
Why This Role Is a Game‑Changer
The Customer Training Specialist is the linchpin between skillspath’s technology and the dealerships that rely on it. You’ll be the face of skillspath on the road, guiding managers and staff through the transition to our platform, ensuring they feel confident and competent. This role is ideal for recent graduates, career changers, or anyone eager to jumpstart a career in tech‑enabled automotive services while gaining hands‑on experience across diverse dealership settings.
Key Responsibilities
- Travel & On‑Site Implementation: Spend approximately 80% of your time traveling to dealership locations, often with overnight stays. You’ll work both independently and as part of a dynamic implementation team to install, configure, and customize skillspath’s software.
- Client Needs Assessment: Meet with dealership leadership to understand operational workflows, pain points, and specific business goals. Translate these insights into tailored system configurations.
- Customized Training Delivery: Design and deliver engaging, role‑specific training sessions for dealership staff. Use a mix of live demonstrations, interactive workshops, and hands‑on exercises to ensure mastery of skillspath’s features.
- Ongoing Support & Follow‑Up: After installation, provide remote support, answer questions, and conduct follow‑up sessions to reinforce learning and troubleshoot any issues.
- Documentation & Reporting: Maintain detailed records of training sessions, customer feedback, and implementation milestones. Prepare concise reports for senior management.
- Continuous Learning: Stay current on skillspath product updates, industry trends, and best practices in dealership operations.
- Team Collaboration: Partner with sales, technical support, and product teams to share insights from the field and help shape future product enhancements.
Essential Qualifications
- High school diploma or equivalent; Bachelor’s degree preferred (any major).
- Strong verbal and written communication skills; ability to explain complex concepts in simple terms.
- Outgoing, friendly personality with a genuine passion for customer service.
- Valid driver’s license with a clean driving record (no more than two moving violations in the past three years; no OVI/DUI/DWI violations in the past five years).
- Reliable personal transportation and willingness to travel 4 days per week, including overnight stays.
- Stable home internet connection with sufficient bandwidth for video conferencing and remote support.
Preferred Qualifications
- Experience in a customer‑facing role, preferably in technology, automotive, or retail sectors.
- Background in training, instructional design, or education.
- Familiarity with automotive dealership operations (e.g., inventory management, sales processes, customer relationship management).
- Basic technical troubleshooting skills and comfort with software installation and configuration.
- Previous travel experience in a professional capacity.
Skills & Competencies
- Presentation Skills: Confidently deliver training sessions to diverse audiences.
- Adaptability: Quickly adjust to varying dealership environments and client needs.
- Problem‑Solving: Identify issues, propose solutions, and implement fixes on the spot.
- Time Management: Balance travel, training, and administrative tasks efficiently.
- Customer‑Centric Mindset: Prioritize client satisfaction and long‑term success.
- Team Player: Collaborate effectively with cross‑functional teams.
Career Growth & Learning Opportunities
At skillspath, we’re committed to nurturing talent. As a Customer Training Specialist, you’ll gain:
- Hands‑on experience with a leading automotive software platform.
- Mentorship from seasoned implementation experts.
- Exposure to sales, product development, and technical support teams.
- Opportunities to specialize in advanced training, product management, or technical consulting.
- Access to internal learning portals, certifications, and industry conferences.
Our structured career ladder means you can progress from entry‑level specialist to senior trainer, implementation lead, or even product strategist—all while staying within the skillspath ecosystem.
Work Environment & Company Culture
Working at skillspath means being part of a vibrant, mission‑driven community that values innovation, integrity, and inclusion. We celebrate diversity, encourage open dialogue, and foster a culture where every voice matters. Our remote‑first mindset, combined with frequent on‑site engagements, ensures you’ll experience a balanced blend of autonomy and collaboration.
Compensation & Benefits
We offer a competitive total rewards package designed to support your professional growth and personal well‑being:
- Base salary: $50,000 – $55,000 per year, commensurate with experience.
- Annual performance bonus potential.
- Comprehensive health, dental, vision, and life insurance.
- Health Savings Account (HSA) with company contributions.
- 401(k) retirement plan with up to 6% company match.
- Paid vacation, sick leave, and company holidays.
- Travel reimbursement and per diem for overnight stays.
- Professional development stipend and tuition reimbursement.
- Employee wellness program, including gym membership discounts and mental health resources.
How to Apply
Ready to embark on an exciting journey that blends technology, travel, and customer success? Submit your resume and a brief cover letter outlining why you’re the perfect fit for skillspath’s Customer Training Specialist role.
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Join Skillspath Today
At skillspath, we’re redefining the automotive dealership experience. If you’re eager to travel, teach, and make a tangible impact on businesses across the country, we want to hear from you. Bring your enthusiasm, curiosity, and commitment to excellence, and let’s build the future of automotive software together.
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