About skillspath
skillspath is a leading provider of payment technology, education services, and learning‑management solutions that empower institutions across higher education, K‑12, and faith‑based communities. With a footprint that reaches more than 1,300 colleges and universities, 11,500 schools, 3,500 churches, and millions of individual learners worldwide, skillspath has built a reputation for delivering innovative, reliable, and secure solutions that keep the education ecosystem moving forward. Our culture is rooted in service, creativity, and continuous improvement, and we invest heavily in the professional growth of every associate. By joining skillspath, you become part of a purpose‑driven community that values collaboration, celebrates diversity, and strives to create opportunities for people where they live, learn, and work.
Why This Role Matters
The Data Entry Team Lead is a pivotal position within skillspath Business Services (NBS). You will steer a high‑performing team of data entry specialists, ensuring that critical information is captured accurately, securely, and efficiently. Your leadership will directly influence the quality of data that powers our education‑technology platforms, impacting the experiences of students, educators, and partners around the globe.
Key Responsibilities
- Operational Leadership: Direct daily data‑entry operations, balancing priorities, resources, and shifting workloads to meet service level agreements.
- Team Mentorship: Provide coaching, performance feedback, and career‑development guidance to Lead Data Entry Specialists, seasonal staff, and full‑time associates.
- Talent Management: Oversee recruitment, onboarding, and training initiatives for both seasonal and permanent staff, ensuring knowledge retention and skill continuity.
- Process Optimization: Partner with senior leadership and cross‑functional teams to identify automation opportunities, streamline workflows, and implement system upgrades.
- Metrics & Analysis: Monitor productivity, accuracy, and quality metrics; analyze trends; and execute corrective actions to mitigate risks.
- Compliance & Security: Enforce skillspath data‑integrity, security, and compliance standards, safeguarding confidential information at all times.
- Cross‑Department Collaboration: Represent the data‑entry team in leadership forums, inter‑departmental meetings, and special projects, advocating for operational needs.
- Training & Development: Design and deliver comprehensive training plans, evaluate team capabilities, and build internal pipelines for advancement.
- Escalation Management: Act as the primary point of contact for complex data‑entry issues and staffing challenges, ensuring swift resolution.
- Interim Supervision: Serve as acting supervisor during senior‑leadership absences, maintaining continuity and momentum across the department.
Essential Qualifications
- 2–4 years of experience in a lead or supervisory role within a data‑entry environment or a closely related field.
- Demonstrated ability to manage teams, drive performance, and implement effective training strategies.
- Advanced data‑entry proficiency with high accuracy and speed (alpha, numeric, and 10‑key).
- Strong command of computer systems and data platforms, with a proven track record of adapting to new tools and technologies.
- Excellent communication, analytical, and organizational skills, with the capacity to balance strategic planning and day‑to‑day operations.
- Experience handling confidential data with the utmost integrity and discretion.
- Ability to coach, resolve conflicts, and make decisive, data‑driven decisions.
- Commitment to fostering a positive, productive, and inclusive team environment.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Information Management, or a related discipline (preferred but not required).
- 0–2 years of formal leadership experience such as team supervision, project management, or department coordination.
- Familiarity with automation tools (e.g., RPA, macros) and experience leading technology‑adoption initiatives.
- Certification in Lean Six Sigma, Project Management Professional (PMP), or similar process‑improvement methodologies.
Core Skills & Competencies
- Leadership Acumen: Ability to inspire, motivate, and develop a diverse team of professionals.
- Process Mindset: Strong analytical skills to evaluate workflows, identify bottlenecks, and implement continuous‑improvement solutions.
- Technical Fluency: Proficiency with data‑entry software, enterprise resource planning (ERP) systems, and emerging data‑management technologies.
- Quality Focus: Commitment to maintaining the highest standards of data accuracy, security, and compliance.
- Interpersonal Skills: Effective communication across all organizational levels, from frontline staff to senior executives.
- Adaptability: Comfort working in a fast‑paced environment with shifting priorities and evolving business needs.
Career Growth & Learning Opportunities
skillspath invests heavily in the professional development of its employees. As a Data Entry Team Lead, you will have access to:
- Structured mentorship programs that pair you with senior leaders across the organization.
- Tuition reimbursement for continued education and industry‑relevant certifications.
- Internal mobility pathways that allow you to transition into broader operations, project management, or technology‑focused roles.
- Regular workshops on emerging technologies, data‑governance, and process‑optimization methodologies.
- Leadership development curricula designed to prepare you for senior‑level management positions within skillspath.
Work Environment & Culture
At skillspath, we champion a collaborative, inclusive, and forward‑thinking workplace. Our core values—Service, Innovation, Integrity, and Growth—guide everything we do. Employees enjoy:
- A flexible work environment that balances remote and on‑site collaboration, especially for team‑centric activities.
- Open‑door communication channels that encourage ideas from every level of the organization.
- Employee resource groups (ERGs) that celebrate diversity and foster community engagement.
- Regular social events, wellness challenges, and volunteer opportunities that strengthen team bonds.
Compensation, Perks & Benefits
skillspath offers a competitive salary range of $59,000 – $61,000 per year, complemented by a comprehensive benefits package designed to support your health, financial security, and overall well‑being.
- Medical, dental, and vision coverage with low‑cost employee contributions.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Generous paid time off (PTO) and earned holidays.
- 401(k) retirement plan with company match and student‑loan repayment assistance.
- Life insurance, accidental death & dismemberment (AD&D) coverage.
- Employee Assistance Program (EAP) for personal and professional support.
- Employee Stock Purchase Program (ESPP) and performance‑based incentive pay.
- Short‑ and long‑term disability coverage.
- Robust wellness initiatives, including fitness subsidies, mental‑health resources, and wellness challenges.
Commitment to Equality & Inclusion
skillspath is an Equal Opportunity Employer. We are dedicated to creating a welcoming and respectful workplace where every associate—regardless of race, color, religion, national origin, gender, sexual orientation, veteran status, disability, or any other protected characteristic—has the opportunity to thrive. We actively seek diverse talent and provide reasonable accommodations for qualified individuals with disabilities throughout the hiring process.
How to Apply
If you are a proactive leader with a passion for data integrity, process excellence, and team development, we invite you to join skillspath and make a meaningful impact on the education community. Click the link below to submit your application, and take the next step toward a rewarding career with a company that values your contributions.
Apply for the Data Entry Team Lead position now!
Join skillspath Today
Become part of a forward‑thinking organization where your leadership will shape the future of data‑driven education solutions. We look forward to meeting you!
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