About brighthush
brighthush is a leading provider of integrated dealership management solutions that empower automotive retailers to streamline operations, enhance customer engagement, and drive profitability. With a reputation for innovation, reliability, and customer‑centric service, brighthush partners with dealerships across the country to deliver cutting‑edge software that transforms the way they do business. Our mission is simple: to help our customers succeed by providing intuitive technology, exceptional support, and a culture of continuous learning.
As a Customer Training Specialist, you will be the bridge between our technology and the people who use it every day. You will travel extensively, collaborate with dealership leaders, and deliver hands‑on training that ensures a smooth transition to the brighthush system. Your work will directly impact the success of our clients and the growth of our brand.
Key Responsibilities
- On‑Site Implementation & Training: Travel approximately 80% of the time to install, configure, and customize the brighthush system for automotive dealerships. Work closely with dealership management to assess needs, tailor solutions, and deliver engaging training sessions.
- Customer Relationship Management: Serve as the primary point of contact for new and existing clients. Conduct follow‑ups, address questions, and provide ongoing support from the home office when not on the road.
- Training Delivery: Design and deliver classroom and on‑the‑job training modules that cover product features, dealership operations, and best practices. Use a variety of instructional techniques to accommodate different learning styles.
- Collaboration with Sales & Support: Partner with the sales team to understand client requirements and with the support team to ensure a seamless handover after implementation.
- Continuous Improvement: Gather feedback from clients and internal stakeholders to refine training materials, improve delivery methods, and contribute to the evolution of the brighthush training curriculum.
- Documentation & Reporting: Maintain accurate records of training sessions, client progress, and implementation milestones. Prepare reports for management and use data to drive decision‑making.
Essential Qualifications
- Bachelor’s degree in Business, Information Technology, Education, or a related field (or equivalent professional experience).
- Strong written and verbal communication skills, with the ability to convey complex concepts in a clear, concise manner.
- Excellent presentation skills and a natural, friendly demeanor that builds rapport with dealership staff at all levels.
- Valid driver’s license and reliable transportation; fewer than two moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
- Reliable home internet connection with sufficient bandwidth for video conferencing and remote training.
- Willingness and ability to travel 80% of the time, including overnight stays and flexible scheduling.
Preferred Qualifications
- Experience in the automotive dealership industry, either as a dealer employee or a technology consultant.
- Previous training or instructional design experience, especially in a technical or software environment.
- Knowledge of dealership management systems (e.g., Dealertrack, CDK, Reynolds) or similar enterprise software.
- Project management skills, with the ability to manage multiple implementations simultaneously.
- Proficiency in Microsoft Office Suite, learning management systems, and video conferencing tools.
Skills & Competencies
- Customer‑Focused Mindset: Passion for helping clients succeed and a commitment to delivering exceptional service.
- Adaptability: Ability to thrive in dynamic environments, adjust to changing client needs, and manage competing priorities.
- Analytical Thinking: Strong problem‑solving skills, with the capacity to diagnose issues and propose effective solutions.
- Team Collaboration: Comfortable working with cross‑functional teams, including sales, support, and product development.
- Time Management: Self‑discipline to meet deadlines, manage travel schedules, and balance on‑site and remote responsibilities.
Career Growth & Learning Opportunities
At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Training Specialist, you will:
- Participate in a structured 2‑to‑3‑month training program that includes classroom instruction, mentorship, and hands‑on experience.
- Gain exposure to the full lifecycle of dealership implementation, from discovery to post‑go‑live support.
- Develop expertise in automotive dealership operations, technology integration, and customer success strategies.
- Access ongoing professional development courses, certifications, and industry conferences.
- Advance into roles such as Implementation Manager, Customer Success Lead, or Training & Enablement Director.
Work Environment & Company Culture
brighthush fosters a collaborative, inclusive, and high‑energy workplace where every team member is valued. Our culture is built on:
- Innovation: Encouraging creative problem‑solving and continuous improvement.
- Transparency: Open communication across all levels of the organization.
- Work‑Life Balance: Flexible scheduling, remote work options, and a supportive environment that respects personal commitments.
- Health & Wellness: A non‑smoking workplace, wellness programs, and access to fitness resources.
- Diversity & Inclusion: Commitment to equal opportunity and a diverse workforce.
Compensation & Benefits
While specific salary ranges are determined by experience and location, brighthush offers a competitive compensation package that includes:
- Base salary commensurate with industry standards.
- Performance‑based bonuses tied to client satisfaction and implementation success.
- Comprehensive health, dental, vision, and life insurance plans.
- Health Savings Account (HSA) with employer contributions.
- 401(k) retirement plan with up to 6% employer match.
- Paid vacation, sick days, and eight paid holidays.
- Referral bonuses for bringing talented peers into the organization.
- Professional development stipend and tuition reimbursement for relevant courses.
- Company‑sponsored travel accommodations and per diem during on‑site assignments.
Join Our Team
If you are a motivated, customer‑centric professional who thrives on travel, enjoys teaching, and is eager to make a tangible impact on automotive dealerships, brighthush invites you to apply for the Customer Training Specialist role. This is an exciting opportunity to grow your career, work with cutting‑edge technology, and be part of a company that values innovation, collaboration, and the success of its clients.
Ready to take the next step? Click the link below to submit your application and start your journey with brighthush today.
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