About brighthush and the Future of Construction
At brighthush, we’re redefining what it means to build the future. As a leading construction management firm, we blend cutting‑edge technology, sustainable design, and a passion for community impact to deliver projects that stand the test of time. Our motto, “Developing Tomorrow,” isn’t just a tagline—it’s a promise to our clients, our teams, and the neighborhoods we serve. We believe that every brick, beam, and blueprint carries the potential to shape a better tomorrow.
We’re looking for a Customer Support Specialist who shares our commitment to excellence, integrity, and innovation. In this role, you’ll be the face of brighthush, ensuring that every client interaction reflects the high standards we set for ourselves. Whether you’re answering a quick question or coordinating a complex project update, your work will directly influence client satisfaction and project success.
Key Responsibilities
As the primary point of contact for our clients and project stakeholders, you will:
- Manage Client Communications – Respond to inquiries via email, phone, and chat with a professional, friendly tone that embodies brighthush’s brand values.
- Coordinate Project Updates – Work closely with our construction management team to gather, verify, and disseminate project status information to clients and internal stakeholders.
- Maintain Support Workflows – Use our ticketing system to log, prioritize, and track support requests, ensuring timely resolution and follow‑up.
- Build Client Relationships – Develop trust and rapport with clients, anticipating their needs and providing proactive solutions.
- Document Processes – Create and update knowledge base articles, FAQs, and SOPs to streamline support and empower clients.
- Collaborate Across Departments – Partner with Sales, Project Management, and Finance to resolve client issues and improve service delivery.
- Analyze Feedback – Collect and analyze client feedback to identify trends, pain points, and opportunities for process improvement.
- Support Remote Operations – Operate from a home office in Toronto, managing your schedule to cover a 20‑hour weekly commitment while maintaining high productivity.
Essential Qualifications
- Customer‑Facing Experience – Minimum 2 years in a customer service or client support role, preferably in a project‑based or technical environment.
- Excellent Communication Skills – Clear, concise, and empathetic written and verbal communication in English; additional languages are a plus.
- Organizational Excellence – Proven ability to manage multiple inquiries, prioritize tasks, and meet deadlines independently.
- Integrity & Professionalism – Demonstrated commitment to ethical behavior, confidentiality, and client trust.
- Tech Savvy – Comfortable using CRM platforms, ticketing systems, and collaboration tools (e.g., Salesforce, Zendesk, Slack).
- Remote Work Proficiency – Self‑motivated, disciplined, and equipped with a reliable home office setup (high‑speed internet, headset, webcam).
Preferred Qualifications
- Experience in the construction, real‑estate, or engineering sectors.
- Knowledge of project management methodologies (e.g., Agile, Waterfall).
- Familiarity with construction software such as Procore, PlanGrid, or Autodesk.
- Previous exposure to remote customer support teams and virtual collaboration.
- Certification in Customer Service Excellence or related fields.
Core Skills & Competencies
- Problem‑Solving – Ability to diagnose issues quickly and propose effective solutions.
- Attention to Detail – Accuracy in data entry, documentation, and communication.
- Adaptability – Comfortable navigating changing priorities and evolving project scopes.
- Team Collaboration – Strong interpersonal skills to work seamlessly with cross‑functional teams.
- Time Management – Efficiently allocate time across multiple tasks and stakeholders.
- Customer‑Centric Mindset – Passion for delivering exceptional service and exceeding client expectations.
Career Growth & Learning Opportunities
At brighthush, we believe that professional development is a shared journey. As a Customer Support Specialist, you will:
- Gain exposure to the full lifecycle of construction projects, from initial design to final handover.
- Participate in cross‑departmental training sessions, including project management fundamentals and construction technology.
- Earn certifications in customer service excellence, project coordination, or construction software.
- Progress into roles such as Client Success Manager, Project Coordinator, or even Project Manager, depending on your interests and performance.
- Benefit from mentorship programs that pair you with senior leaders across the organization.
Work Environment & Company Culture
brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote‑first approach means you’ll enjoy:
- Flexible working hours that respect your personal life and peak productivity times.
- A fully equipped home office stipend to ensure you have the tools you need.
- Regular virtual team check‑ins, brainstorming sessions, and social events.
- A casual dress code that promotes comfort without compromising professionalism.
- A commitment to diversity, equity, and inclusion, fostering an environment where every voice is heard.
Compensation & Benefits
We offer a competitive hourly rate of CAD 20–28, commensurate with experience and skill level. In addition to your base pay, you’ll receive:
- Health, dental, and vision insurance coverage.
- Life and disability insurance.
- Paid time off: 20 vacation days per year, plus public holidays.
- Employee discount program across our partner services and products.
- Professional development budget for courses, conferences, and certifications.
- Annual performance bonus potential based on company and individual metrics.
Why Join brighthush?
When you join brighthush, you’re not just taking a job—you’re becoming part of a mission to build a better tomorrow. You’ll:
- Work with a passionate team that values innovation and integrity.
- Contribute directly to projects that shape communities and improve lives.
- Enjoy a flexible, remote work environment that supports work‑life balance.
- Benefit from a culture that rewards growth, creativity, and collaboration.
- Be part of a forward‑thinking organization that invests in its people.
Ready to Make an Impact?
If you’re a proactive, client‑focused professional who thrives in a dynamic, remote setting, we want to hear from you. Bring your expertise, your curiosity, and your commitment to excellence, and help us continue to deliver outstanding results for our clients and communities.
Apply today and become a key player in shaping the future of construction at brighthush.
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