About brighthush
brighthush is a high‑velocity deep‑tech scale‑up that is redefining how enterprises adopt cloud‑native technology. With a laser focus on Kubernetes, we empower organizations to build, deploy, and scale applications faster, more securely, and with unparalleled resilience. Our flagship platform is already powering mission‑critical workloads for Fortune 500 companies, SaaS startups, and public‑sector agencies across the globe.
What sets brighthush apart is our relentless commitment to customer‑centric engineering. We blend rigorous software craftsmanship with a culture that celebrates curiosity, collaboration, and continuous learning. Whether you’re a seasoned engineer or just starting your career, you’ll find an environment where experimentation is encouraged, ideas are rewarded, and impact is tangible.
We’re headquartered in Berlin, but our remote‑first philosophy means you can work from anywhere in Germany – from a cozy home office to a vibrant co‑working space. All that is required is a strong internet connection, a passion for cloud technologies, and a desire to help customers succeed.
Why brighthush is the Place to Grow
At brighthush, we believe that the best talent is nurtured through hands‑on experience, mentorship, and a clear career path. As a Customer Support Intern, you’ll:
- Get early exposure to Kubernetes clusters, networking, and API integrations that are in high demand across the industry.
- Work alongside senior engineers, product managers, and support leaders who are eager to share knowledge and guide your growth.
- Influence product development by turning customer feedback into actionable insights.
- Build a portfolio of real‑world solutions that you can showcase to future employers.
Our interns often transition into full‑time roles, thanks to the structured mentorship program and the clear progression path we provide.
Role Overview
As a Customer Support Intern at brighthush, your day will be a blend of technical troubleshooting, customer communication, and cross‑functional collaboration. You’ll be the first line of defense for our customers, ensuring that every interaction is handled with professionalism, empathy, and technical excellence.
Key Responsibilities
- Diagnose and Resolve Technical Issues – Analyze Kubernetes deployment errors, networking misconfigurations, and REST‑API failures reported by customers.
- Communicate Effectively – Provide clear, empathetic guidance via email, chat, and video calls, ensuring customers feel heard and supported.
- Document Knowledge – Author and maintain internal knowledge base articles, FAQs, and troubleshooting guides that empower both customers and teammates.
- Optimize Support Workflows – Identify recurring pain points, propose process improvements, and collaborate with engineering to automate repetitive tasks.
- Collaborate Across Teams – Relay customer insights to product, engineering, and sales, contributing to roadmap discussions and feature prioritization.
- Track and Report Metrics – Monitor support KPIs such as resolution time, CSAT scores, and ticket volume, and present actionable insights to leadership.
Essential Qualifications
- Current enrollment in a Bachelor’s or Master’s program in Computer Science, Information Technology, or a related field.
- Strong interest in Kubernetes, container orchestration, and cloud‑native technologies.
- Proficiency in Linux fundamentals, networking concepts, and REST‑API usage.
- Fluent in German (both written and spoken) and proficient in English.
- Self‑directed, proactive, and able to work independently in a remote setting.
- Excellent communication skills, with the ability to translate complex technical concepts into clear, customer‑friendly language.
Preferred Qualifications
- Hands‑on experience with Kubernetes clusters (minikube, kubeadm, or managed services).
- Familiarity with CI/CD pipelines, Git, and scripting languages (Python, Bash).
- Experience troubleshooting API endpoints, authentication flows, and network policies.
- Previous exposure to customer support platforms.
- Knowledge of DevOps practices and cloud infrastructure.
Core Skills & Competencies
- Technical Proficiency – Comfortable with Linux command line, networking basics, and RESTful API interactions.
- Problem‑Solving – Ability to dissect complex issues, identify root causes, and devise effective solutions.
- Customer‑Centric Mindset – Passion for delivering exceptional service and turning challenges into opportunities.
- Collaboration – Strong teamwork skills, open to feedback, and eager to contribute to cross‑functional initiatives.
- Adaptability – Thrive in a fast‑paced, evolving environment where priorities can shift quickly.
- Time Management – Efficiently juggle multiple tickets, deadlines, and learning opportunities.
Career Growth & Learning Opportunities
At brighthush, we invest heavily in our people. As an intern, you’ll have access to:
- Weekly knowledge‑sharing sessions with senior engineers and product leads.
- Industry conferences, webinars, and internal hackathons to stay ahead of emerging trends.
- A dedicated career coach who will help you map out a clear path toward a full‑time role.
- Exposure to the entire product lifecycle – from ideation to deployment – giving you a holistic view of how technology solves real business problems.
- Certification support – earn credentials such as Certified Kubernetes Administrator through our partnership with leading cloud platforms.
Work Environment & Culture at brighthush
Our remote‑first culture means you can work from anywhere in Germany, whether that’s a home office, a co‑working space, or a café that sparks creativity. We provide:
- High‑speed internet stipend and ergonomic equipment allowance.
- Access to a virtual office platform for spontaneous collaboration.
- Regular virtual coffee breaks and team‑building activities.
- A transparent, flat hierarchy that encourages open dialogue and rapid decision‑making.
- A commitment to work‑life balance, with flexible hours and generous vacation policies.
Compensation & Benefits
While specific figures may vary, you can expect:
- Competitive hourly rate aligned with industry standards for part‑time tech interns.
- Performance‑based bonuses tied to customer satisfaction metrics.
- Health and wellness stipend covering gym memberships or mental health resources.
- Professional development budget for courses, certifications, and conferences.
- Equity options for interns who transition into full‑time roles.
- Annual company retreats and team events to foster camaraderie.
How to Apply
Ready to embark on a rewarding journey where your technical curiosity meets real‑world impact? Submit your application through our careers portal or click the link below to start the process. We look forward to discovering how your unique perspective can help shape the future of cloud‑native support at brighthush.
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