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About careerpulse
Welcome to careerpulse, a forward‑thinking service provider that is redefining how homeowners experience window replacement and impact window solutions. We blend cutting‑edge technology with a passion for customer delight, delivering high‑quality products and personalized service across the United States. As a rapidly scaling startup, careerpulse thrives on agility, innovation, and a culture that values every team member’s contribution. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your ideas shape the future of the industry.
Why This Role Is a Game‑Changer
In the fast‑moving world of home improvement, the first point of contact can make or break a sale. As our Customer Support & Administrative Assistant, you will be the heartbeat of careerpulse’s customer journey. You’ll handle inbound and outbound communications, manage a sophisticated CRM, and keep our sales team firing on all cylinders. This hybrid role blends the excitement of frontline customer service with the precision of administrative excellence—perfect for someone who loves variety, thrives under pressure, and wants to see tangible impact.
Key Responsibilities
- Customer Interaction: Answer incoming calls from homeowners interested in window replacement and impact window services, providing clear, friendly, and professional assistance.
- Outbound Outreach: Conduct follow‑up calls on website form submissions and marketing leads to maximize conversion opportunities.
- Data Management: Professionally collect customer information and accurately input all data into careerpulse’s CRM system.
- Appointment Scheduling: Schedule appointments for sales representatives to visit customers’ homes for quotes and consultations.
- Lead Assignment: Efficiently assign leads to available sales team members based on their schedules and availability.
- Automated Communications: Coordinate automated text message confirmations and follow‑up communications to enhance customer experience.
- Post‑Appointment Follow‑Up: Proactively follow up with sales representatives after customer appointments to gather outcome information.
- Documentation: Ensure all customer interactions, appointment results, and sales activities are properly documented in the system.
- Sales Support: Remind representatives to complete their CRM entries and lead dispositions, supporting overall sales productivity.
- Administrative Tasks: Take on various administrative tasks during slower call periods to support overall business operations.
- Special Projects: Assist with general business support activities and special projects as careerpulse grows.
Essential Qualifications
- Excellent verbal communication skills in English with a professional phone presence.
- Spanish bilingual capabilities strongly preferred to serve a diverse customer base.
- Previous customer service experience, especially in phone‑based roles within service industries.
- Familiarity with CRM systems and accurate data entry skills.
- Background in appointment setting and sales support activities preferred.
- Strong organizational abilities and proven multitasking skills in fast‑paced environments.
- Professional demeanor with a customer‑service orientation and problem‑solving mindset.
- Ability to work independently with minimal supervision while maintaining productivity.
- Comfortable learning new technology platforms and software systems quickly.
- Reliable home office setup with a stable internet connection for remote work.
- Availability to work full‑time hours during standard business operations (Mon‑Fri, 9 am–6 pm EST, 1 hr unpaid break).
- Enthusiasm for joining a startup environment and contributing to careerpulse’s growth.
Preferred Qualifications
- Experience with call‑center or customer‑support software (e.g., Zendesk, Freshdesk, or similar).
- Knowledge of the home‑improvement or construction industry.
- Prior exposure to sales pipeline management and lead nurturing.
- Basic understanding of marketing automation tools (e.g., HubSpot, Marketo).
- Proficiency in Microsoft Office Suite and Google Workspace.
Core Skills & Competencies
- Exceptional communication and active listening.
- High attention to detail and data integrity.
- Time‑management and prioritization.
- Adaptability and resilience in a dynamic environment.
- Team collaboration and cross‑functional coordination.
- Customer‑centric mindset with a passion for problem resolution.
- Tech‑savvy attitude and quick learning curve.
Career Growth & Learning Opportunities
At careerpulse, we believe that growth is a shared journey. As you master the fundamentals of customer support and sales administration, you’ll be invited to:
- Lead small projects that streamline lead management or improve customer onboarding.
- Shadow senior sales managers to gain insights into closing high‑value deals.
- Participate in monthly “innovation labs” where you can propose new tools or processes.
- Attend industry webinars, conferences, and training sessions—many of which are covered by careerpulse.
- Progress into roles such as Sales Operations Coordinator, Customer Success Manager, or even Product Support Lead.
Work Environment & Company Culture
Remote work is more than a perk at careerpulse—it’s a core part of our culture. We provide:
- Fully equipped home‑office stipend to ensure you have the best tools.
- Flexible scheduling within core hours to accommodate personal commitments.
- Weekly virtual team huddles and monthly all‑hands meetings to keep everyone connected.
- A culture of transparency, open feedback, and continuous improvement.
- Recognition programs that celebrate wins—both big and small.
- Access to a vibrant community of professionals across the industry.
Compensation, Perks & Benefits
While specific figures may vary, careerpulse offers a competitive salary package aligned with industry standards for remote customer support roles. In addition to base pay, you’ll enjoy:
- Health, dental, and vision insurance (for full‑time employees).
- Paid time off and flexible holidays.
- 401(k) matching program.
- Professional development budget.
- Employee wellness initiatives (e.g., virtual fitness classes, mental health resources).
- Annual company retreats and team‑building events.
Ready to Make an Impact?
If you’re a proactive, customer‑focused professional who thrives in a startup environment and is eager to shape the future of careerpulse, we want to hear from you. Join us as we expand our marketing reach, grow our customer base, and deliver unparalleled service to homeowners nationwide.
Click the button below to submit your application and start your journey with careerpulse today.
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