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About talentnexus
talentnexus is at the forefront of the waste‑management revolution, turning the everyday challenge of waste disposal into a sustainable, technology‑driven solution. Since our founding in 2014, we have empowered more than 12,000 customer locations to reduce their monthly waste bills by 10–20% while simultaneously boosting recycling efficiencies. Our data‑centric approach—leveraging artificial intelligence, predictive analytics, and real‑time dashboards—ensures that every client receives the most cost‑effective, environmentally responsible service available.
Recognized by the SEAL Business Sustainability Awards 2023, the Pittsburgh Business Times’ Best Place to Work 2022, and Pittsburgh Inno’s 2022 Fire Awards, talentnexus is celebrated for its integrity, expertise, and passion for creating a future where waste is a problem of the past™. Our culture is built on collaboration, continuous learning, and a shared commitment to the planet and to each other.
Why Join talentnexus?
As a Customer Success Representative, you will be the linchpin between our clients and the internal teams that deliver our solutions. You will own the entire customer journey—from first contact to final resolution—ensuring that every interaction reflects talentnexus’s dedication to excellence. In this role, you will:
- Serve as the primary advocate for our Tier 1–4 customers, driving satisfaction and retention.
- Collaborate with cross‑functional partners (Hauling, Account Management, Operations) to deliver seamless, on‑time solutions.
- Utilize cutting‑edge tools (Call Center IVR, CRM, internal communication platforms) to manage customer data and communications.
- Diagnose complex issues, orchestrate resolution paths, and keep clients informed every step of the way.
In return, talentnexus offers a competitive hourly rate of $20.67 – $24 with a 3% bonus, a flexible 11 am–8 pm EST schedule, and a supportive environment that rewards initiative, accountability, and continuous improvement.
Job Summary
We are seeking a dedicated Customer Success Representative to own the success of our client partners. This role is essential for ensuring timely delivery of our solutions, taking full ownership of customer issues from diagnosis to resolution, and acting as a vital bridge between clients and internal teams. If you have a true “customer‑first” mentality and excel at solving complex problems, you will thrive at talentnexus.
Key Responsibilities (Percent of Time)
- 30% – Own Tier 1–4 customer issues, follow through to resolution, and keep clients informed of progress.
- 15% – Ensure the timely and successful delivery of solutions that meet customer needs and concerns.
- 15% – Communicate customer issues and requests; align and appropriately escalated to other departments.
- 10% – Update internal databases with approved customer changes.
- 15% – Proficiently use all required Customer Success tools (Call Center IVR, CRM, internal communication tools) and maintain accurate customer contact information.
- 15% – Diagnose and assess execution paths for customer issues, leveraging internal tools, supporting teams, and industry knowledge.
Travel
0% – This position is fully remote; no travel required.
Organizational Relationship
- Reports To: Manager, Customer Service
- Direct Reports: None
- Interacts With: Customers, Hauling Partners, Account Management, Internal Operations Teams
Skills & Experience
- Comfortable navigating ambiguity; able to act decisively with limited information.
- 2–3 years of experience in a Call Center or Dispatch environment (required).
- Rapid learner—quickly master new software and systems.
- Passionate about business results and quality, with a strong sense of accountability, metrics, and ownership.
- Strategic thinker who can grasp tactical details.
- Excellent verbal and written communication skills.
- Strong project management—capable of juggling multiple priorities and prioritizing conflicting assignments with minimal supervision.
- Proven ability to organize and manage multiple priorities while adapting to changing business needs.
- Strong analytical and problem‑solving skills; capable of making timely, sound decisions.
Education
- Bachelor’s Degree preferred (any major).
Core Values
- Trust – Act with integrity and confidence in our team.
- Care Personally – Show compassion, empathy, and open‑mindedness toward colleagues and customers.
- Passion – Love what you do and what we do.
- Embrace Challenge – View obstacles as opportunities for growth.
- Humility – Stay grounded, seek feedback, and remain curious.
- Accountability – Own your work, be reliable, and proactively drive results.
Compensation & Benefits
Hourly Rate: $20.67 – $24
Bonus: 3% of your hourly rate for meeting or exceeding performance metrics
Schedule: 11 am–8 pm EST (flexible within this window)
Benefits: Comprehensive health, dental, and vision coverage; 401(k) with company match; paid time off; ongoing training and professional development; employee wellness programs; and a culture that values work‑life balance.
Career Growth & Learning Opportunities
At talentnexus, we believe that your growth is our growth. As a Customer Success Representative, you will have the chance to:
- Advance into senior customer success roles or transition into product management, operations, or sales.
- Participate in cross‑functional projects that shape the future of sustainable waste solutions.
- Access to internal learning pathways, including certifications in customer success, data analytics, and sustainability practices.
- Mentorship from seasoned leaders who are passionate about nurturing talent.
Work Environment & Culture
talentnexus fosters an inclusive, collaborative environment where every voice matters. Our remote-first approach means you can work from anywhere in the U.S. (except the states listed below). We celebrate diversity, encourage open communication, and reward initiative. Our team enjoys:
- Weekly virtual coffee chats and monthly town halls.
- Team‑building retreats and community service days.
- Flexible work hours to accommodate personal commitments.
- Recognition programs that highlight outstanding contributions.
Eligibility & Legal Notice
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.
talentnexus is an affirmative action and equal opportunity employer. We are committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We provide reasonable accommodations to qualified individuals with disabilities throughout the employment process.
We are excited to consider talented individuals from across the country. However, we currently do not support candidates residing in the following states: Alaska (AK), Delaware (DE), Hawaii (HI), Kansas (KS), Louisiana (LA), Maine (ME), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Dakota (ND), South Dakota (SD), Vermont (VT), Wyoming (WY).
How to Apply
If you are ready to make a tangible impact on sustainability and customer satisfaction, we encourage you to apply today. Join talentnexus and help us accelerate the road to Zero Waste™ while delivering maximum value to our customers and communities.
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