Why nexawork?
At nexawork we are more than a workplace – we are a community of innovators, problem‑solvers, and dedicated professionals who share a single purpose: to deliver life‑changing financial solutions to the heroes who keep our society running. From first‑responders and educators to union members and essential workers, our clients trust us to protect their futures. Our award‑winning culture is built on respect, collaboration, and a relentless commitment to excellence. As a remote‑first organization, nexawork empowers its team members with the flexibility to work from anywhere while staying deeply connected to the mission that drives us.
Core Information
- Compensation: Competitive base salary ranging from $50,000 to $65,000 annually, with uncapped commission and performance bonuses.
- Company: nexawork
- Location: Remote (with occasional in‑office meetings as needed)
- Position: Customer Service / Sales Representative
- Start Date: Immediate openings – we are ready for you to join today!
Engaging Introduction
Are you a proven sales professional who thrives on building relationships, solving problems, and exceeding targets? Do you want to be part of a fast‑growing, purpose‑driven organization that celebrates every win and invests in your long‑term success? If you answered “yes,” then nexawork is the perfect place for you. Our team delivers best‑in‑class products and services to those who serve our communities, and we are looking for dynamic individuals who can be the trusted voice on the other side of the phone.
Key Responsibilities
As a Customer Service & Sales Representative at nexawork, you will be the front line of our business, responsible for creating meaningful connections and delivering tailored financial solutions. Your day‑to‑day duties will include:
- Conducting inbound and outbound calls with prospective and existing clients, ensuring each interaction reflects nexawork’s standards of courtesy and professionalism.
- Assessing client needs through active listening, asking insightful questions, and presenting customized product options that align with their financial goals.
- Maintaining meticulous documentation of client conversations, appointments, and follow‑up actions within our CRM system.
- Coordinating and scheduling appointments, ensuring that all meetings are organized, timely, and productive.
- Collaborating with internal teams—including underwriting, claims, and product specialists—to resolve client inquiries quickly and accurately.
- Meeting or exceeding weekly, monthly, and quarterly sales targets while adhering to compliance and regulatory guidelines.
- Participating in ongoing training sessions, role‑plays, and coaching workshops to continuously sharpen product knowledge and sales techniques.
- Providing feedback to leadership on market trends, client concerns, and opportunities for product enhancements.
Essential Qualifications
To thrive in this role, you should possess the following core qualifications:
- Communication Excellence: Superior verbal and written English skills, with a polished phone etiquette that conveys confidence and empathy.
- Sales Experience: Minimum of 2 years in a customer‑facing sales or service role, preferably within financial services, insurance, or related industries.
- Outbound Calling Proficiency: Demonstrated ability to generate leads, conduct cold calls, and convert prospects into satisfied customers.
- Data Entry Accuracy: Strong attention to detail when entering client information, scheduling appointments, and updating CRM records.
- Analytical Problem‑Solving: Ability to assess client situations, identify gaps, and propose appropriate solutions quickly.
- Multilingual Advantage: Fluency in additional languages (e.g., Spanish, French) is a plus, enhancing our ability to serve diverse communities.
Preferred Qualifications & Skills
- Experience with remote sales environments and virtual collaboration tools (e.g., Zoom, Microsoft Teams, Slack).
- Familiarity with financial products such as life insurance, disability coverage, and retirement plans.
- Track record of achieving or surpassing sales quotas, with documented earnings of $75k+ in previous roles.
- Certification in sales methodologies (e.g., SPIN, Challenger, MEDDIC) or completion of relevant professional development courses.
- Demonstrated resilience and adaptability in fast‑changing market conditions.
Skills & Competencies for Success
- Customer‑Centric Mindset: Genuine desire to help clients protect what matters most to them.
- Time Management: Ability to prioritize tasks, manage a high call volume, and meet deadlines without sacrificing quality.
- Technology Savvy: Comfortable navigating CRM platforms, sales enablement tools, and digital communication channels.
- Team Collaboration: Willingness to share insights, support peers, and contribute to a positive, high‑energy team culture.
- Growth Orientation: Openness to continuous learning, feedback, and professional development opportunities.
Career Growth & Learning Opportunities
nexawork is committed to investing in your future. As you excel in the Customer Service & Sales Representative role, you will have clear pathways to advance into senior sales positions, team leadership, or specialized product expertise roles. Our comprehensive development program includes:
- Structured onboarding with a dedicated mentor and a 90‑day ramp‑up plan.
- Monthly sales workshops led by industry veterans and internal subject‑matter experts.
- Access to an online learning portal featuring courses on advanced negotiation, financial product knowledge, and regulatory compliance.
- Opportunities to earn professional certifications, with tuition reimbursement for approved programs.
- Regular performance reviews that identify strengths, growth areas, and personalized career trajectories.
Work Environment & Culture at nexawork
Our remote‑first model is designed to give you the freedom to work from the location that best supports your lifestyle while staying connected to a vibrant, supportive community. Key cultural pillars include:
- Recognition & Celebration: Weekly bonus opportunities, peer‑to‑peer shout‑outs, and quarterly award ceremonies that honor top performers.
- Flexibility: Adjustable schedules that accommodate personal commitments, with day and morning shift options and no night work required.
- Inclusivity: A diverse workforce where every voice is heard, and multilingual abilities are valued.
- Well‑Being: Access to mental‑health resources, virtual wellness programs, and a supportive leadership team that prioritizes work‑life balance.
Compensation, Perks & Benefits
nexawork offers a total rewards package designed to attract and retain top talent:
- Base Salary: $50,000 – $65,000 per year, commensurate with experience.
- Uncapped Commission: Earn over $75,000 annually through performance‑based incentives.
- Weekly Bonuses: Additional earnings for meeting and exceeding targets.
- Lifetime Renewals: Ongoing commission on policy renewals, providing long‑term income stability.
- Flexible Schedule: Choose day or morning shifts; no night shifts required.
- Professional Development: On‑the‑job training, tuition assistance, and a robust referral program.
- Technology Stipend: Home office equipment allowance to ensure a productive remote workspace.
- Health & Wellness: Comprehensive medical, dental, and vision plans, plus wellness incentives.
Location & Relocation Details
This role is primarily remote, but candidates based in or willing to relocate to Fort Wayne, IN, will be required to complete a brief in‑person onboarding session before commencing full‑time duties. Relocation assistance is available for qualified applicants.
How to Apply
If you are ready to join a purpose‑driven organization where your sales talent is recognized, rewarded, and nurtured, we want to hear from you today. Submit your updated resume and contact information, and our recruitment team will reach out promptly to schedule your interview.
Take the next step in your career—apply now and become a valued member of the nexawork family.
Apply for this job