About careerforge
Welcome to careerforge, a trailblazer in the retail and convenience sector, renowned for delivering exceptional customer experiences across the Midwest. With a legacy of innovation, community engagement, and a commitment to employee growth, careerforge has become the go-to destination for shoppers seeking quality products, friendly service, and a vibrant store atmosphere. Our stores are more than retail spaces; they are hubs where people connect, find solutions, and enjoy a seamless shopping journey.
Why Join careerforge?
At careerforge, we believe that our people are our greatest asset. We invest in your professional development, offer competitive compensation, and foster a culture that celebrates teamwork, creativity, and continuous improvement. Whether you’re just starting your career or looking to advance to a leadership role, careerforge provides the resources, mentorship, and opportunities to help you thrive.
Position Overview
We are seeking a motivated Customer Service Representative to join our evening and overnight team at the careerforge location in Caseyville, Illinois. In this role, you will be the face of the store, ensuring every customer leaves satisfied and every transaction runs smoothly. Your responsibilities will span cash handling, product promotion, store maintenance, and collaboration with a dynamic team to uphold careerforge’s high standards of service and appearance.
Key Responsibilities
- Greet customers with a warm, friendly demeanor and guide them to the appropriate sections of the store.
- Operate the cash register accurately, process payments, issue receipts, and handle cash, credit, and gift card transactions.
- Offer product suggestions and upsell complementary items to enhance the customer experience and increase sales.
- Maintain store cleanliness and organization, including restocking shelves, arranging displays, and ensuring a safe, inviting environment.
- Assist with the food program by preparing, serving, and cleaning food items in compliance with health and safety regulations.
- Collaborate with teammates to meet daily operational goals, resolve customer inquiries, and address any store issues promptly.
- Adhere to all company policies, safety procedures, and regulatory requirements.
- Provide regular, predictable onsite attendance, demonstrating reliability and commitment to the team.
Essential Qualifications
- High school diploma or equivalent.
- Prior retail or customer service experience preferred, but not mandatory.
- Strong communication skills and a friendly, approachable personality.
- Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
- Basic math proficiency for cash handling and inventory tasks.
- Physical stamina to stand, walk, and lift up to 30 pounds for up to 8 hours per shift.
- Willingness to work evenings, nights, weekends, and holidays as required.
Preferred Qualifications
- Experience as a cashier or sales associate in a high-volume retail setting.
- Knowledge of point-of-sale (POS) systems and inventory management software.
- Previous exposure to food service or a food program.
- Demonstrated ability to solve problems creatively and think on your feet.
- Interest in pursuing a career in retail management or operations.
Skills & Competencies
- Customer‑centric mindset with a passion for delivering outstanding service.
- Excellent verbal and written communication skills.
- Team player who thrives in collaborative, goal‑driven environments.
- Adaptability and resilience in handling unexpected situations.
- Strong organizational skills and attention to detail.
- Basic computer literacy and familiarity with POS technology.
Career Growth & Learning Opportunities
At careerforge, we are committed to nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have the chance to:
- Progress to a Shift Supervisor or Store Manager role through our structured leadership development program.
- Participate in cross‑training across departments, including merchandising, inventory control, and food service.
- Access ongoing training modules covering customer engagement, sales techniques, and operational excellence.
- Earn performance‑based bonuses and recognition awards that reward initiative and results.
- Benefit from tuition reimbursement for courses related to retail management, business administration, or hospitality.
Work Environment & Company Culture
Our careerforge stores are designed to foster a supportive, inclusive, and energetic atmosphere. You’ll work alongside a team of motivated professionals who value open communication, mutual respect, and a shared commitment to customer satisfaction. We celebrate diversity, encourage innovation, and provide a safe, welcoming space for all employees.
Compensation, Perks & Benefits
While the base hourly rate for this position ranges from $15.00 to $15.25, careerforge offers a comprehensive benefits package that goes beyond the paycheck:
- Medical, Vision, Dental, and Life Insurance coverage.
- Short‑term and long‑term disability protection.
- Flexible scheduling options to accommodate personal commitments.
- Weekly pay and the opportunity to earn weekly bonuses based on performance.
- 401(k) plan with a competitive company match.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) for tax‑advantaged health expenses.
- Paid comprehensive training to equip you with the skills needed for success.
- Tuition reimbursement for approved educational programs.
- Employee discount program on store merchandise.
- Regular team‑building events, wellness initiatives, and community outreach projects.
Physical Requirements
To ensure a safe and efficient work environment, the following physical demands are essential:
- Stand and walk for up to 8 hours per shift.
- Lift and carry up to 30 pounds from the ground to overhead for up to 30 minutes.
- Occasionally lift and carry up to 60 pounds from the ground to waist level.
- Push or pull with arms up to a force of 20 pounds.
- Bend at the waist with some twisting for up to one hour per shift.
- Grasp, reach, and manipulate objects with hands, requiring eye‑hand coordination and occasional ladder climbing for material retrieval.
Equal Opportunity & Accessibility
careerforge is an Equal Opportunity Employer. We comply with the Americans with Disabilities Act (ADA) and all state and local disability laws. Applicants with disabilities may be entitled to reasonable accommodations under the ADA and certain state or local laws, provided it does not impose an undue hardship on careerforge. If you require assistance completing any application forms or participating in the hiring process, please inform careerforge’s Human Resources Representative.
How to Apply
Ready to take the next step in your career? Click the link below to review our use of the federal E‑Verify program and submit your application. We look forward to welcoming you to the careerforge family!
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