About brighthush
brighthush is a global leader in innovative coatings, specialty materials, and advanced solutions that protect and beautify surfaces across industrial, transportation, consumer, and construction markets. With a relentless focus on sustainability, color, and performance, brighthush empowers customers to create safer, more resilient, and more beautiful environments. Our culture is built on customer obsession, data‑driven decision making, and a commitment to continuous improvement. If you thrive in a fast‑paced, collaborative environment and want to be part of a company that is shaping the future of surface protection, brighthush is the place for you.
Position Overview
As a Customer Service Representative at brighthush, you will be the first point of contact for our domestic B2B customers. You will manage orders, resolve inquiries, and ensure a seamless experience from quote to delivery. Your role will involve close collaboration with sales, production, purchasing, and logistics teams to guarantee that every customer interaction reflects the high standards of brighthush. If you are passionate about delivering precise, data‑rich solutions and enjoy working in a dynamic, customer‑centric environment, we invite you to join our team.
Key Responsibilities
- Communicate with customers via email and phone to provide quotes, process orders, handle returns, and resolve discrepancies.
- Source products not available through existing distribution centers, including back‑orders and specialty items.
- Maintain accurate customer data in our ERP system (Oracle) and update the database with every interaction.
- Log all inbound and outbound customer calls, ensuring that every issue is documented and tracked to resolution.
- Collaborate with cross‑functional teams—sales, production, purchasing, logistics—to resolve complex customer issues and improve service processes.
- Identify trends in customer inquiries and provide feedback to product and process teams for continuous improvement.
- Adhere to company policies, quality standards, and compliance requirements in all customer interactions.
- Participate in ongoing training and professional development to stay current with product knowledge and industry best practices.
Essential Qualifications
- Minimum of 1 year of experience in customer service, B2B support, or system management with a focus on data integrity.
- Proven ability to document customer issues in detail and maintain accurate records.
- Intermediate computer proficiency, including typing speed of at least 45 WPM and comfort with ERP systems (Oracle preferred).
- Strong verbal and written communication skills in English.
- Ability to work independently and as part of a team in a fast‑paced environment.
- Availability to work full‑time hours from 9:00 am to 6:00 pm Eastern Time.
Preferred Qualifications
- Experience in the coatings, paints, or sealants industry, with technical knowledge of product formulations and applications.
- Background in logistics, procurement, or supply chain management.
- Experience with CRM or customer support platforms beyond Oracle.
- Knowledge of sustainability initiatives and how they impact product selection and customer solutions.
- Previous exposure to data analytics tools or reporting dashboards.
Skills & Competencies
- Customer‑first mindset: empathy, active listening, and a commitment to resolving issues efficiently.
- Problem‑solving: ability to analyze data, identify root causes, and propose actionable solutions.
- Attention to detail: meticulous record‑keeping and accuracy in order processing.
- Time management: prioritizing tasks and meeting deadlines in a high‑volume environment.
- Collaboration: working effectively with cross‑functional teams and building strong internal relationships.
- Adaptability: thriving in a constantly evolving industry and embracing new technologies.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service Representative, you will have the opportunity to:
- Advance to senior support roles, such as Customer Success Manager or Order Management Lead.
- Transition into product management, supply chain, or sales support positions.
- Participate in leadership development programs and mentorship initiatives.
- Attend industry conferences, webinars, and training sessions to deepen product knowledge.
- Contribute to process improvement projects that enhance customer experience and operational efficiency.
Work Environment & Company Culture
brighthush fosters an inclusive, collaborative, and high‑energy workplace. Our core values—customer champion, purpose‑driven, excellent operators, competitive spirit, and pride—guide every interaction. You will find:
- A supportive team that values diverse perspectives and encourages open communication.
- Flexible work arrangements, including remote options for eligible roles.
- A culture of continuous learning, with access to internal knowledge bases and external learning platforms.
- Recognition programs that celebrate achievements and reinforce our commitment to excellence.
- Commitment to safety, integrity, and ethical conduct in all business practices.
Compensation & Benefits
While specific compensation will be discussed during the interview process, brighthush offers a competitive salary package that reflects your experience, skills, and the value you bring to the team. In addition to base pay, you can expect:
- Health, dental, and vision insurance plans.
- 401(k) retirement savings plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Employee wellness programs and resources.
- Professional development budget and tuition reimbursement.
- Employee discount programs on brighthush products and services.
How to Apply
Ready to make a difference at brighthush? Submit your application through our careers portal or send your resume and cover letter to recruiting@brighthush.com. In your cover letter, highlight how your experience aligns with the responsibilities and qualifications outlined above, and explain why you are excited to join a company that protects and beautifies the world.
Join brighthush Today
At brighthush, we are committed to building a workforce that reflects the diversity of the communities we serve. We welcome candidates of all backgrounds and encourage you to bring your unique perspective to our team. If you are driven by customer success, thrive in a collaborative environment, and are eager to grow your career in a leading industry, we look forward to hearing from you.
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