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About talentbridge
Welcome to talentbridge, a forward‑thinking leader in the home‑services industry, headquartered in Dallas, TX. We’re passionate about delivering exceptional customer experiences while empowering our team members to grow, innovate, and thrive. With a culture rooted in collaboration, integrity, and continuous improvement, talentbridge is more than a company—it’s a community of dedicated professionals who turn everyday challenges into opportunities for impact.
Why talentbridge?
At talentbridge, we believe that every team member is a catalyst for success. That’s why we offer:
- Competitive Compensation & Performance Bonuses – Earn a solid base salary plus incentives tied to booked appointments and sales.
- Clear Career Pathways – We promote from within, so your growth is built into your role.
- Team‑First Culture – A supportive, positive environment where every voice is heard.
- Recognition & Celebration – Regular company gatherings, awards, and shout‑outs for outstanding achievements.
- Comprehensive Benefits – Health, dental, vision, 401(k) with company match, paid time off, and wellness programs.
- Learning & Development – On‑the‑job training, mentorship, and access to industry certifications.
Role Overview
As a Customer Service & Dispatch Specialist at talentbridge, you will be the first point of contact for our customers and the backbone of our service operations. Your day-to-day responsibilities will blend frontline customer support with strategic dispatch coordination, ensuring that every service call is scheduled, staffed, and executed with precision.
Key Responsibilities
- Inbound Customer Engagement – Handle calls, emails, and online inquiries from platforms such as Thumbtack, Yelp, and Angi. Provide clear, friendly, and professional assistance.
- Appointment Scheduling – Coordinate service dates and times, taking into account technician availability, geographic proximity, and job urgency.
- Dispatch Coordination – Assign jobs to technicians efficiently, optimizing routes and minimizing downtime.
- CRM Management – Log all interactions, appointments, and follow‑ups in our CRM system (ServiceTitan experience is a plus, but not mandatory).
- Customer Experience Champion – Resolve concerns, offer solutions, and follow up to confirm satisfaction.
- Reputation Management – Encourage customers to leave reviews post‑service, helping to build talentbridge’s online presence.
- Data Accuracy & Reporting – Maintain accurate records and generate reports on call volume, response times, and customer feedback.
- Cross‑Functional Collaboration – Work closely with Sales, Operations, and Field Teams to align on priorities and share insights.
Essential Qualifications
- High school diploma or equivalent.
- 1–2 years of experience in customer service, dispatching, or client support.
- Strong communication skills—clear, professional, and friendly over the phone and in writing.
- Problem‑solving mindset—able to think on your feet and provide quick, effective solutions.
- Excellent organizational skills—capable of juggling multiple tasks without missing a beat.
- Tech‑savvy—familiarity with CRM systems (ServiceTitan preferred) and basic social media platforms.
- Customer‑first attitude—truly enjoys helping people and making a difference.
Preferred Qualifications
- Prior experience in the home‑services sector (plumbing, HVAC, electrical, etc.).
- Experience with scheduling software or dispatch tools.
- Basic understanding of logistics and route optimization.
- Knowledge of local regulations and safety standards.
Core Competencies
- Communication – Articulate ideas clearly, listen actively, and adapt tone to diverse audiences.
- Customer Focus – Anticipate needs, exceed expectations, and build lasting relationships.
- Time Management – Prioritize tasks, meet deadlines, and maintain high productivity.
- Adaptability – Thrive in a fast‑paced environment, adjust to changing priorities, and remain calm under pressure.
- Team Collaboration – Work effectively with cross‑functional teams, share insights, and support collective goals.
- Technical Proficiency – Navigate CRM platforms, scheduling tools, and basic office software with ease.
Career Growth & Development
At talentbridge, we’re committed to your professional journey. As a Customer Service & Dispatch Specialist, you’ll have the opportunity to:
- Progress into senior dispatch roles or team leadership positions.
- Transition into sales, operations, or project management tracks.
- Earn industry certifications (e.g., ServiceTitan, HVAC, plumbing).
- Participate in quarterly training workshops covering customer service excellence, conflict resolution, and technology updates.
- Attend annual conferences and networking events to stay ahead of industry trends.
Work Environment & Culture
Our Dallas office blends the convenience of remote work with the camaraderie of an in‑office setting. You’ll enjoy:
- Flexible work arrangements—choose the model that best fits your lifestyle.
- Modern, collaborative spaces equipped with the latest tech.
- Regular team huddles, brainstorming sessions, and social events.
- A culture that values transparency, innovation, and mutual respect.
- Recognition programs that celebrate both individual and team achievements.
Compensation & Benefits
While specific figures vary based on experience, talentbridge offers:
- Competitive base salary aligned with industry standards.
- Performance‑based bonuses tied to booked appointments and sales.
- Health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off, holidays, and sick leave.
- Employee wellness initiatives, including gym stipends and mental health resources.
- Professional development budget for courses, certifications, and conferences.
How to Apply
Ready to make a tangible impact at talentbridge? Submit your application through our careers portal or send your resume and cover letter to careers@talentbridge.com. We’re excited to learn how your skills and passion align with our mission to deliver unparalleled customer experiences.
Join the talentbridge Family
At talentbridge, we don’t just hire employees—we invest in careers. If you’re eager to grow, innovate, and serve with excellence, we invite you to apply today and become part of a team that values your dedication and drives collective success.
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