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About worksphere
At worksphere, we’re redefining what it means to live well. As a leading provider of thoughtfully designed, community‑focused living spaces, worksphere blends modern amenities, sustainable practices, and a culture of care to create environments where residents thrive. Our portfolio spans the United States, from Washington D.C. to Phoenix, and we’re expanding rapidly. Whether you’re a seasoned professional or a fresh talent eager to make a difference, worksphere offers a vibrant, inclusive workplace that values innovation, collaboration, and personal growth.
Why Join worksphere?
- Impactful Work: Every interaction you have shapes a resident’s experience and contributes to the overall success of our communities.
- Remote Flexibility: Work from the comfort of your home while staying connected to a dynamic team that spans multiple time zones.
- Career Growth: We invest in your development through mentorship, training, and clear advancement pathways.
- Competitive Compensation & Benefits: Earn a competitive hourly rate, enjoy performance bonuses, and access a comprehensive benefits package.
- Inclusive Culture: We celebrate diversity, encourage open dialogue, and foster an environment where every voice matters.
Job Summary
As a Customer Relations Advisor at worksphere, you will be the frontline champion for both prospective and current residents. Your role is to provide exceptional service, answer inquiries, resolve issues, and promote worksphere’s community value proposition. You’ll work across a variety of communication channels—phone, email, SMS, and chat—ensuring every interaction reflects worksphere’s commitment to “Living Excellence.”
Key Responsibilities
- Assist potential residents with detailed leasing information, generate quotes, and schedule leasing appointments across worksphere’s nationwide portfolio.
- Highlight community features and amenities that align with each customer’s unique needs, positioning worksphere as the best choice.
- Respond to resident service requests, including maintenance, emergency dispatch, and general community questions.
- Accurately capture and update resident and prospect data in our CRM, ensuring data integrity for future communications.
- Maintain a high level of customer satisfaction by responding to all inquiries via phone, email, SMS, and chat in a timely, courteous manner.
- Escalate complex issues through the appropriate channels, collaborating with cross‑functional teams to resolve problems efficiently.
- Apply problem‑solving skills and sound judgment to handle unpredictable situations, ensuring a smooth experience for residents and prospects.
- Consistently meet or exceed performance metrics, including schedule adherence, average handle time, productivity, and call quality.
- Contribute to department goals by actively participating in team meetings, training sessions, and process improvement initiatives.
- Dedicate 95% of your time to customer interactions, with the remaining 5% focused on training, documentation, and continuous improvement.
- Support special projects and ad‑hoc activities as needed, demonstrating flexibility and initiative.
Essential Qualifications
- High school diploma or equivalent required; bachelor’s degree preferred.
- Minimum of 1–2 years of customer‑service experience, preferably in a multi‑family housing or contact‑center environment.
- Strong customer‑focused mindset with a proven ability to handle challenging situations and deliver outstanding service.
- Excellent written and verbal communication skills, with a keen eye for detail and accuracy.
- Proficiency in Microsoft Office Suite (Teams, Word, Excel, Outlook) and the ability to navigate multiple technology platforms simultaneously.
- Comfortable using CRM systems and other customer‑relationship tools.
- Ability to multitask, prioritize, and work independently in a fast‑paced, remote setting.
- Flexible schedule, including nights, weekends, holidays, and occasional overtime.
- Reliable, high‑speed internet connection and a dedicated workspace with a webcam and microphone.
- Strong typing speed (minimum 45 WPM) and accurate data entry skills.
- English proficiency required; bilingual (English/Spanish) is a plus.
- Physical ability to sit for extended periods and occasionally move around the workspace.
Preferred Qualifications
- Experience with multi‑family leasing and resident engagement.
- Knowledge of property management software (e.g., AppFolio, Yardi).
- Prior remote work experience in a high‑volume contact center.
- Demonstrated ability to meet or exceed performance metrics in a customer‑service role.
- Strong problem‑solving skills and a proactive approach to continuous improvement.
Skills & Competencies
- Customer‑centric mindset with a passion for building relationships.
- Excellent communication and interpersonal skills.
- Strong analytical and problem‑solving abilities.
- Adaptability and resilience in a dynamic environment.
- Team player who thrives in a collaborative culture.
- Time‑management and organizational skills.
- Tech‑savvy and quick to learn new systems.
Career Growth & Learning Opportunities
At worksphere, we believe in nurturing talent. As a Customer Relations Advisor, you’ll have access to:
- Structured onboarding and ongoing training programs covering worksphere’s products, services, and customer‑service best practices.
- Mentorship from experienced advisors and leaders.
- Cross‑functional exposure to leasing, maintenance, and community engagement teams.
- Clear career pathways to roles such as Senior Advisor, Team Lead, or Manager within the Customer Relations or Leasing departments.
- Opportunities to contribute to process improvements and innovation projects.
Work Environment & Culture
Our remote work model empowers you to balance professional and personal commitments while staying connected to a supportive team. We value:
- Open communication and transparency.
- Recognition of individual contributions.
- Continuous learning and development.
- Work‑life balance, with flexible scheduling and generous time‑off policies.
- A culture of respect, inclusion, and collaboration.
Compensation & Benefits
Hourly pay ranges from $20 to $29, with potential for performance‑based bonuses. In addition to your hourly rate, you’ll be eligible for:
- Performance bonuses (quarterly and annual).
- Health, dental, and vision insurance (full or partial coverage depending on employment status).
- 401(k) retirement plan with company match.
- Employee share purchase plan.
- Paid time off (vacation, sick leave, holidays).
- Professional development stipend.
- Remote‑work stipend for home‑office equipment.
How to Apply
Ready to elevate resident experiences and grow your career with worksphere? Click the link below to submit your application. We’re excited to learn how your skills and passion align with our mission.
Join worksphere Today
At worksphere, we’re building more than communities—we’re building lasting relationships. If you’re driven by a desire to help people find their perfect home, thrive in a fast‑paced environment, and grow professionally, we want to hear from you. Apply now and become a key part of a team that values excellence, innovation, and the well‑being of every resident.