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About brighthush
brighthush is a trailblazing personal and business development powerhouse that has been redefining how entrepreneurs and high‑potential individuals unlock their full capabilities since 2016. With a mission to eradicate personal suffering and cultivate a mindset of limitless growth, brighthush offers a holistic ecosystem of coaching programs, digital products, bestselling books, a multi‑million‑listener podcast, and world‑class live events that bring together thousands of visionary leaders.
Our founder, a pioneer in SEO, e‑commerce, and high‑impact coaching, has been recognized by Inc., SUCCESS Magazine, and Impact Theory for his transformative methodology. brighthush’s flagship live event has earned a spot on Inc.’s Top 3 Must‑Attend Personal Development Events for Entrepreneurs, standing shoulder‑to‑shoulder with industry giants like Tony Robbins. Ranked #171 on the Inc. 500 list of fastest‑growing companies, brighthush is not just a brand – it’s a movement that empowers people to change their lives, businesses, and futures.
Why Join brighthush?
At brighthush, you’ll be part of a vibrant, high‑energy culture that thrives on curiosity, innovation, and a relentless commitment to impact. We celebrate diversity, encourage continuous learning, and reward initiative. As a Customer Experience Representative, you’ll be the frontline ambassador of our brand, shaping the journey of every community member and ensuring they experience the full value of our transformative offerings.
Key Responsibilities
- Client Relationship Champion: Serve as the primary point of contact for community members across phone, email, SMS, HubSpot, webinars, and in‑person events. Own customer inquiries from first touch to resolution.
- Onboarding Lead: Conduct one‑on‑one onboarding sessions and lead live virtual webinars. Present confidently to groups, guide clients through our coaching programs, and ensure they are fully set up for success.
- Proactive Outreach: Initiate outbound calls and messages to nurture engagement, encourage event attendance, maintain account health, and drive upsell opportunities.
- Accounts Receivable & Collections: Manage payment follow‑up, including sensitive conversations about outstanding balances up to $10,000. Balance empathy with accountability to secure timely payments.
- Travel & Event Support: Travel domestically and internationally quarterly for live events. Be available for evenings and weekends, and support long event days (8–10 hours) on your feet.
- Process Improvement: Identify gaps in the client experience, collaborate with internal teams, maintain accurate HubSpot records, and recommend enhancements to tools, communications, and workflows.
- Data Stewardship: Keep meticulous records of interactions, follow‑ups, and outcomes. Provide actionable insights to leadership on customer sentiment and trends.
Essential Qualifications
- Minimum 2 years of experience in high‑touch customer support, success, or account management roles; 4+ years preferred.
- Willingness and ability to travel domestically and internationally on a quarterly basis, including evenings and weekends.
- Exceptional verbal and written communication skills, with confidence in one‑on‑one and group settings (webinars, onboarding sessions).
- Proficiency with HubSpot or a comparable CRM/customer support platform.
- Strong critical thinking, empathy, organization, and sound judgment. Ability to own problems, solve independently, and know when to elevate issues.
- Comfortable handling sensitive financial conversations and collections outreach.
- Experience in a fast‑moving startup environment where priorities shift rapidly; flexibility and resilience are key.
Preferred Qualifications
- Background in coaching, personal development, or related industries.
- Experience managing high‑value accounts and complex payment structures.
- Knowledge of event management and live‑event logistics.
- Multilingual communication skills.
Core Skills & Competencies
- Customer‑centric mindset with a passion for creating transformative experiences.
- Strong interpersonal skills and the ability to build rapport quickly.
- Proactive outreach and follow‑up discipline.
- Data‑driven decision making and reporting.
- Adaptability to evolving processes, tools, and market demands.
- Team collaboration across cross‑functional departments.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from within. As a Customer Experience Representative, you’ll have access to:
- Certified coaching and personal development programs tailored to your growth.
- Mentorship from senior leaders and industry experts.
- Opportunities to transition into Customer Success Manager, Account Manager, or Product Support roles.
- Leadership development workshops and executive coaching.
- Regular attendance at our flagship live events, providing networking and exposure to thought leaders.
Work Environment & Culture
brighthush fosters a culture of empowerment, curiosity, and continuous improvement. We value:
- Open communication and transparent decision making.
- Work‑life balance, with flexible scheduling outside of event commitments.
- Inclusive and diverse teams that celebrate unique perspectives.
- Recognition programs that reward innovation and impact.
- A collaborative atmosphere where ideas are shared freely across departments.
Compensation & Benefits
Competitive salary range: $55,000 – $70,000 per year, commensurate with experience and performance. In addition, brighthush offers:
- Multiple medical insurance options with employer contributions.
- Dental and vision coverage.
- Supplemental life insurance.
- Voluntary short‑term and long‑term disability insurance.
- 15 days of paid time off annually.
- 7 paid company holidays.
- Access to company‑certified coaches and personal development resources.
- Opportunities to attend and support live events.
- Travel and leisure membership benefits.
Important Note
This position is not available in California, New York, New Jersey, or Pennsylvania.
How to Apply
If you are ready to help create life‑changing experiences for thousands of people and thrive in a fast‑paced, high‑impact environment, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Experience team.
Join us at brighthush and become a catalyst for transformation—both for our community and your own professional journey.
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