About brighthush
brighthush is a global retail powerhouse, recognized as one of the world’s leading off‑price retailers. With a presence in more than 50 countries and a portfolio of iconic brands, we deliver exceptional value and style to millions of customers every day. Our mission is simple: to provide high‑quality merchandise at unbeatable prices while creating memorable shopping experiences. At brighthush, we believe that every team member plays a pivotal role in shaping our culture of excellence, innovation, and customer obsession.
Why Join brighthush?
When you become part of the brighthush family, you’ll experience a workplace that celebrates diversity, encourages collaboration, and rewards hard work. We invest heavily in employee development, offering on‑the‑job training, mentorship programs, and leadership pathways that help you grow from a frontline associate to a seasoned manager. Whether you’re working in our bustling distribution centers, vibrant retail stores, or dynamic home‑office hubs, you’ll find endless opportunities to learn, thrive, and make a real impact.
Position Overview
As a Customer Experience Coordinator at brighthush, you will be the frontline ambassador of our brand. You’ll lead a team of associates in delivering prompt, courteous, and personalized service to every customer who walks through our doors. Your role will blend operational excellence with a passion for customer loyalty, ensuring that each visit is memorable and that our store consistently meets or exceeds performance targets.
Key Responsibilities
- Team Leadership & Coaching: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods. Mentor and train associates on customer service best practices, POS operations, and loyalty program promotion.
- Customer Experience Management: Engage with customers, resolve concerns promptly, and maintain a clean, organized, and welcoming store environment. Model outstanding service and encourage associates to do the same.
- Operational Excellence: Ensure all associates execute tasks in line with the store plan, prioritize activities, and maintain adherence to labor laws, company policies, and safety protocols.
- Program Promotion: Actively promote credit and loyalty programs, driving enrollment and usage to support the store’s revenue goals.
- Performance Reporting: Communicate progress, challenges, and opportunities to management. Provide accurate updates on sales, customer feedback, and operational metrics.
- Safety & Compliance: Promote a culture of safety awareness, maintain a safe environment, and support shrink reduction initiatives.
- Continuous Improvement: Partner with management to identify training needs, refine processes, and implement best practices that elevate the customer experience.
- Additional Duties: Perform any other tasks as assigned to support store operations and customer satisfaction.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
- Strong understanding of merchandising techniques and inventory management.
- Excellent communication and organizational skills, with a keen eye for detail.
- Ability to multitask effectively in a fast‑paced environment.
- Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
- Proactive problem‑solving mindset and the capacity to respond to changing priorities.
- Team player who collaborates seamlessly with peers and supervisors.
- Experience in training and developing staff.
Preferred Qualifications
- Background in a high‑volume retail setting with a proven track record of meeting or exceeding sales and customer satisfaction metrics.
- Experience with POS systems and loyalty program management.
- Knowledge of safety and compliance standards in a retail environment.
- Demonstrated ability to lead through influence and inspire a high‑performing team.
- Strong analytical skills to interpret sales data and drive actionable improvements.
Skills & Competencies
- Customer‑centric mindset with a passion for creating memorable shopping experiences.
- Leadership and coaching ability, fostering a culture of continuous improvement.
- Strong interpersonal skills, adept at building rapport with customers and associates alike.
- Time‑management and prioritization skills to handle multiple tasks simultaneously.
- Adaptability and resilience in a fast‑moving retail environment.
- Proficiency in Microsoft Office Suite and retail POS software.
- Commitment to safety, compliance, and ethical business practices.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:
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