About brighthush
brighthush stands at the forefront of the off‑price retail revolution, redefining how consumers discover, shop, and experience value. With a presence in more than 30 countries, brighthush delivers high‑quality merchandise at unbeatable prices, creating a shopping environment that feels both exclusive and accessible. Our stores are more than retail spaces; they are vibrant communities where customers feel welcomed, valued, and empowered to find hidden treasures. At brighthush, we are driven by a culture of innovation, integrity, and an unwavering focus on people—our customers, our associates, and our partners. As a Fortune 100 company, we offer a dynamic environment where every day presents new opportunities for growth, learning, and impact.
Why Join brighthush?
Exceptional customer service begins with exceptional people. As a Customer Experience Coordinator, you will be the heartbeat of our front‑end operations, ensuring that every customer interaction is memorable, efficient, and aligned with our brand promise. In return, brighthush offers:
- Competitive starting pay of $16.00–$16.50 per hour, with opportunities for overtime and performance bonuses.
- Comprehensive benefits that include health, dental, vision, life, and disability coverage, as well as a 401(k) plan with company match.
- Employee discounts on merchandise, childcare, cell phone plans, and pet insurance.
- Professional development programs, mentorship, and clear career pathways to leadership roles.
- Inclusive workplace that values diversity, equity, and belonging.
Key Responsibilities
As the Customer Experience Coordinator, you will lead a team of Associates in delivering world‑class service at the front of the store. Your day‑to‑day duties will include:
- Team Leadership & Coaching: Mentor and train Associates on front‑end best practices, customer engagement techniques, and loyalty program promotion.
- Customer Interaction: Serve as a role model by engaging with customers, addressing concerns promptly, and ensuring a positive experience from entry to checkout.
- Operations Management: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized store environment.
- Performance Monitoring: Track key metrics such as sales per associate, customer satisfaction scores, and shrink reduction targets; provide real‑time feedback and coaching.
- Compliance & Safety: Enforce labor laws, company policies, and safety protocols; conduct regular safety briefings and incident investigations.
- Program Promotion: Drive enrollment in credit and loyalty programs, ensuring Associates are equipped to upsell and cross‑sell effectively.
- Collaboration: Partner with Store Management to identify training needs, set priorities, and align on store goals.
- Continuous Improvement: Identify process gaps, propose solutions, and implement best practices to enhance operational efficiency.
- Other Duties: Perform any additional responsibilities as assigned by management.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
- Strong understanding of merchandising techniques and visual presentation.
- Demonstrated ability to multitask in a fast‑paced environment.
- Excellent communication, organizational, and interpersonal skills.
- Proficiency in POS systems, inventory management software, and Microsoft Office Suite.
- Flexibility to work a varied schedule, including nights, weekends, and holidays.
- Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
Preferred Qualifications
- Experience managing a high‑volume retail environment with a focus on customer experience.
- Background in training and developing front‑end staff.
- Knowledge of credit and loyalty program structures.
- Prior exposure to safety and compliance initiatives in a retail setting.
- Strong analytical skills to interpret sales data and drive performance improvements.
Skills & Competencies
- Leadership: Inspires and motivates teams, fosters a culture of continuous improvement.
- Customer‑Centric Mindset: Anticipates customer needs and delivers personalized service.
- Problem‑Solving: Quickly resolves issues, turning challenges into opportunities.
- Adaptability: Thrives in a dynamic environment, adjusting priorities as needed.
- Data‑Driven Decision Making: Uses metrics to guide coaching and operational changes.
- Collaboration: Works effectively with cross‑functional teams and senior leadership.
Career Growth & Development
At brighthush, we invest in our people. As a Customer Experience Coordinator, you will have access to:
- Structured leadership development programs that prepare you for Store Manager, District Manager, or Corporate roles.
- Mentorship from seasoned leaders who share insights and guidance.
- Regular performance reviews with clear, actionable feedback.
- Opportunities to lead special projects, such as store redesigns or new program launches.
- Access to online learning modules covering retail operations, customer service excellence, and leadership fundamentals.
Work Environment & Culture
Our stores are more than just retail spaces—they are vibrant communities where customers feel welcomed and valued. At brighthush, you will experience:
- A collaborative team atmosphere that encourages open communication.
- Inclusive hiring practices that celebrate diverse backgrounds and perspectives.
- Regular team events, recognition programs, and employee appreciation initiatives.
- Commitment to work‑life balance, with flexible scheduling and paid time off.
- Access to wellness resources, including an Employee Assistance Program (EAP) and health‑and‑wellness workshops.
Compensation & Benefits Overview
While the starting hourly rate ranges from $16.00 to $16.50, your total compensation package will include:
- Health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid parental leave, holidays, and vacation time.
- Life insurance and short/long‑term disability coverage.
- Employee discounts on merchandise, childcare services, and pet insurance.
- Additional perks such as credit union membership, referral bonuses, and scholarship programs.
Location & Schedule
Position based at 380 Lafayette Apply for this job