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About brighthush
brighthush is not just a retailer; it’s a global movement that redefines the off‑price shopping experience. With a portfolio of over 1,200 stores worldwide, we combine unbeatable value with a relentless focus on customer delight. Our culture is built on three pillars: innovation, diversity, and customer obsession. Every associate, from the front‑line team to corporate leaders, is empowered to experiment, learn, and make a lasting impact on the communities we serve.
Why This Role Matters
As the Customer Experience Coordinator, you become the heartbeat of our store. Your leadership shapes the day‑to‑day interactions that turn first‑time shoppers into lifelong brand advocates. You’ll blend people‑management, operational excellence, and data‑driven insights to elevate every customer touchpoint. In a fast‑paced retail environment, your ability to inspire, coach, and adapt will directly influence sales, loyalty program growth, and overall store performance.
Key Responsibilities
- Team Leadership & Coaching: Build a high‑performing front‑end team by mentoring associates on customer service best practices, POS proficiency, and loyalty program promotion. Conduct daily huddles, provide constructive feedback, and celebrate wins.
- Customer Engagement: Lead by example—greet guests, resolve concerns, and create memorable experiences that reflect brighthush’s brand promise.
- Store Operations: Oversee register assignments, break schedules, and ensure associates adhere to visual merchandising and store plans. Maintain a clean, organized, and safe environment.
- Performance Management: Track sales metrics, analyze trends, and collaborate with management to set realistic goals. Use real‑time data to coach associates and drive continuous improvement.
- Safety & Compliance: Enforce safety protocols, conduct regular audits, and ensure compliance with labor laws and company policies.
- Program Promotion: Champion brighthush’s credit and loyalty programs, highlighting benefits and driving enrollment to increase repeat traffic.
- Loss Prevention: Support shrink reduction initiatives, monitor suspicious activity, and report incidents promptly.
- Continuous Improvement: Identify operational gaps, propose solutions, and implement best practices to enhance customer satisfaction.
- Cross‑Functional Collaboration: Partner with merchandising, marketing, and corporate teams to align store initiatives with broader brand strategies.
- Additional Duties: Take on any other tasks as assigned to support store success and team cohesion.
Essential Qualifications
- Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
- Deep understanding of merchandising techniques and visual standards.
- Exceptional communication, organizational, and multitasking skills.
- Ability to adapt quickly to changing priorities and unexpected situations.
- Proficiency with POS systems and basic data entry.
- Commitment to fostering a culture of honesty, integrity, and confidentiality.
- Availability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications
- Experience managing loyalty program enrollment and retention strategies.
- Knowledge of loss prevention tactics and shrink reduction programs.
- Familiarity with brighthush’s brand values and customer service philosophy.
- Leadership training or certification in retail operations.
Skills & Competencies
- Customer‑centric mindset with a passion for exceeding expectations.
- Strong analytical skills to interpret sales data and drive actionable insights.
- Team‑building prowess: motivating, coaching, and developing associates.
- Problem‑solving agility: resolving issues on the spot while maintaining composure.
- Adaptability: thriving in a fast‑paced, ever‑changing retail environment.
- Tech‑savvy: comfortable using retail software, mobile devices, and digital tools.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:
- Structured leadership development programs that prepare you for higher‑level roles such as Store Manager, District Manager, or Corporate Operations.
- Mentorship from seasoned retail leaders who share insights on strategy, people management, and brand execution.
- Cross‑departmental projects that broaden your skill set in merchandising, marketing, and supply chain.
- Continuous learning through workshops, e‑learning modules, and industry conferences.
- Performance‑based incentives, recognition programs, and clear career advancement pathways.
Work Environment & Culture at brighthush
Our stores are more than retail spaces—they’re community hubs where employees feel valued, empowered, and connected. You’ll experience:
- A collaborative culture that encourages idea sharing and innovation.
- Inclusive policies that celebrate diversity and promote equal opportunity.
- Open‑door communication with leadership, ensuring your voice is heard.
- Regular team events, volunteer opportunities, and wellness initiatives.
- A focus on work‑life balance, with flexible scheduling and supportive benefits.
Compensation, Perks, and Benefits
While the starting hourly rate for this role ranges from $16.50 to $17.00, your actual compensation will reflect your experience, skills, and performance. In addition to a competitive salary, brighthush offers:
- Comprehensive health, dental, and vision plans.
- 401(k) retirement savings with company match.
- Paid time off, including holidays, vacation, and sick leave.
- Employee discount on all brighthush merchandise.
- Professional development budget and tuition reimbursement.
- Wellness programs, including fitness subsidies and mental health resources.
- Employee assistance program (EAP) for personal and family support.
- Auto and home insurance discounts, credit union access, and more.
How to Apply
Ready to elevate your career and make a tangible difference in customers’ lives? Click the link below to submit your application and join the brighthush family.
Our Commitment to Diversity and Inclusion
brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.
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