About brighthush
brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as TJ Maxx, Marshalls, HomeGoods, and Winners, brighthush is committed to redefining the shopping experience for millions of customers worldwide. Our culture is built on innovation, integrity, and an unwavering focus on people—both our customers and our team members. As a Fortune 100 company, we offer a dynamic environment where every day presents new opportunities for growth, learning, and impact.
Why Join brighthush?
At brighthush, we believe that exceptional customer service starts with exceptional people. As a Customer Experience Coordinator, you will be the heartbeat of our front‑end operations, ensuring that every customer interaction is memorable, efficient, and aligned with our brand promise. In return, we provide:
- Competitive starting pay of $16.00–$16.50 per hour, with opportunities for overtime and performance bonuses.
- A comprehensive benefits package that includes health, dental, vision, life, and disability coverage, as well as a 401(k) plan with company match.
- Employee discounts on merchandise, childcare, cell phone plans, and pet insurance.
- Professional development programs, mentorship, and clear career pathways to leadership roles.
- A supportive, inclusive workplace that values diversity, equity, and belonging.
Key Responsibilities
As the Customer Experience Coordinator, you will lead a team of Associates in delivering world‑class service at the front of the store. Your day‑to‑day duties will include:
- Team Leadership & Coaching: Mentor and train Associates on front‑end best practices, customer engagement techniques, and loyalty program promotion.
- Customer Interaction: Serve as a role model by engaging with customers, addressing concerns promptly, and ensuring a positive experience from entry to checkout.
- Operations Management: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized store environment.
- Performance Monitoring: Track key metrics such as sales per associate, customer satisfaction scores, and shrink reduction targets; provide real‑time feedback and coaching.
- Compliance & Safety: Enforce labor laws, company policies, and safety protocols; conduct regular safety briefings and incident investigations.
- Program Promotion: Drive enrollment in credit and loyalty programs, ensuring Associates are equipped to upsell and cross‑sell effectively.
- Collaboration: Partner with Store Management to identify training needs, set priorities, and align on store goals.
- Continuous Improvement: Identify process gaps, propose solutions, and implement best practices to enhance operational efficiency.
- Other Duties: Perform any additional responsibilities as assigned by management.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
- Strong understanding of merchandising techniques and visual presentation.
- Demonstrated ability to multitask in a fast‑paced environment.
- Excellent communication, organizational, and interpersonal skills.
- Proficiency in POS systems, inventory management software, and Microsoft Office Suite.
- Flexibility to work a varied schedule, including nights, weekends, and holidays.
- Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
Preferred Qualifications
- Experience managing a high‑volume retail environment with a focus on customer experience.
- Background in training and developing front‑end staff.
- Knowledge of credit and loyalty program structures.
- Prior exposure to safety and compliance initiatives in a retail setting.
- Strong analytical skills to interpret sales data and drive performance improvements.
Skills & Competencies
- Leadership: Inspires and motivates teams, fosters a culture of continuous improvement.
- Customer‑Centric Mindset: Anticipates customer needs and delivers personalized service.
- Problem‑Solving: Quickly resolves issues, turning challenges into opportunities.
- Adaptability: Thrives in a dynamic environment, adjusting priorities as needed.
- Data‑Driven Decision Making: Uses metrics to guide coaching and operational changes.
- Collaboration: Works effectively with cross‑functional teams and senior leadership.
Career Growth & Development
At brighthush, we invest in our people. As a Customer Experience Coordinator, you will have access to:
- Structured leadership development programs that prepare you for Store Manager, District Manager, or Corporate roles.
- Mentorship from seasoned leaders who share insights and guidance.
- Regular performance reviews with clear, actionable feedback.
- Opportunities to lead special projects, such as store redesigns or new program launches.
- Access to online learning modules covering retail operations, customer service excellence, and leadership fundamentals.
Work Environment & Culture
Our stores are more than just retail spaces—they are vibrant communities where customers feel welcomed and valued. At brighthush, you will experience:
- A collaborative team atmosphere that encourages open communication.
- Inclusive hiring practices that celebrate diverse backgrounds and perspectives.
- Regular team events, recognition programs, and employee appreciation initiatives.
- Commitment to work‑life balance, with flexible scheduling and paid time off.
- Access to wellness resources, including an Employee Assistance Program (EAP) and health‑and‑wellness workshops.
Compensation & Benefits Overview
While the starting hourly rate ranges from $16.00 to $16.50, your total compensation package will include:
- Health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid parental leave, holidays, and vacation time.
- Life insurance and short/long‑term disability coverage.
- Employee discounts on merchandise, childcare services, and pet insurance.
- Additional perks such as credit union membership, referral bonuses, and scholarship programs.
Location & Schedule
Position based at 380 Lafayette Rd, Seabrook, NH (Store 0068). The role requires a flexible schedule, including evenings, weekends, and holidays, to meet the needs of our customers and store operations.
How to Apply
If you are passionate about delivering outstanding customer experiences, thrive in a fast‑paced retail environment, and are ready to lead a high‑performing team, we want to hear from you. Click the link below to submit your application and join the brighthush family.
Join brighthush Today
At brighthush, we believe that every customer interaction is an opportunity to create lasting impressions. As a Customer Experience Coordinator, you will be at the forefront of this mission, shaping the way customers feel about our brand. Bring your energy, your leadership, and your commitment to excellence, and help us continue to set the standard for retail customer service worldwide.
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