About brighthush
At brighthush, we’re redefining the retail experience by blending cutting‑edge technology, a passion for customer delight, and a culture that celebrates diversity, collaboration, and continuous growth. As a leading off‑price retailer, brighthush operates a nationwide network of stores that bring high‑quality fashion, home décor, and lifestyle products to shoppers who value style and savings. Our mission is simple: deliver an unforgettable shopping journey that keeps customers coming back, while empowering our associates to thrive in a fast‑moving, people‑centric environment.
Why Join brighthush?
When you become part of the brighthush family, you’ll experience:
- **A vibrant, inclusive workplace** where every voice is heard and every idea has the chance to shine.
- **Career acceleration** through structured training, mentorship, and clear advancement pathways.
- **Competitive compensation** that rewards performance and commitment.
- **Comprehensive benefits** designed to support you and your family—healthcare, retirement plans, paid time off, and more.
- **A culture of recognition** that celebrates both individual and team achievements.
- **Access to exclusive employee discounts** on the latest fashion, home goods, and lifestyle products.
Position Overview
As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑of‑store operations. You’ll lead a team of associates, ensuring every customer interaction is seamless, personalized, and memorable. Your leadership will drive sales, loyalty program enrollment, and operational excellence while fostering a safe, organized, and welcoming environment.
Key Responsibilities
- Lead by example—engage with customers, demonstrate product knowledge, and model the highest standards of service.
- Oversee daily front‑end operations, including register assignments, POS coverage, and break coordination.
- Train, mentor, and coach associates on customer service best practices, merchandising techniques, and loyalty program promotion.
- Address customer concerns promptly, turning challenges into opportunities for delight.
- Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
- Collaborate with store management to set priorities, track performance metrics, and provide progress updates.
- Ensure compliance with labor laws, company policies, and safety regulations.
- Support shrink reduction initiatives and inventory accuracy programs.
- Promote credit and loyalty programs, encouraging repeat business and customer retention.
- Participate in continuous improvement projects and other duties as assigned.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
- Strong understanding of merchandising principles and visual display techniques.
- Excellent communication and organizational skills, with meticulous attention to detail.
- Ability to multitask, adapt to changing priorities, and remain calm under pressure.
- Proficiency in POS systems and basic data entry.
- Commitment to fostering a culture of honesty, integrity, and confidentiality.
- Flexible schedule, including evenings, weekends, and holidays.
Preferred Qualifications
- Experience with loyalty program management and enrollment strategies.
- Background in safety compliance and store security protocols.
- Knowledge of inventory management systems and shrink reduction tactics.
- Leadership training or certification in customer service excellence.
Core Skills & Competencies
- **Customer‑Centric Mindset** – Passion for creating positive, personalized experiences.
- **Leadership & Coaching** – Ability to inspire, develop, and empower a diverse team.
- **Analytical Thinking** – Use data to drive decisions and improve performance.
- **Problem‑Solving** – Quickly resolve issues while maintaining a calm demeanor.
- **Team Collaboration** – Work effectively with peers, supervisors, and cross‑functional partners.
- **Adaptability** – Thrive in a fast‑paced, ever‑changing retail environment.
- **Integrity & Ethics** – Uphold the highest standards of honesty and confidentiality.
Career Growth & Learning Opportunities
At brighthush, we believe that growth is a shared journey. As a Customer Experience Coordinator, you will:
- Progress to senior management roles such as Store Manager, District Manager, or Regional Director.
- Participate in leadership development programs that cover strategic planning, financial acumen, and people management.
- Access cross‑functional training in merchandising, supply chain, and e‑commerce to broaden your skill set.
- Earn certifications in retail operations, customer experience, and safety compliance.
- Benefit from mentorship by seasoned leaders who have navigated the retail landscape successfully.
Work Environment & Company Culture
brighthush’s culture is built on the pillars of respect, innovation, and community. Our stores are more than retail spaces—they’re hubs where customers feel valued and associates feel empowered. You’ll enjoy:
- **A collaborative team atmosphere** that encourages open dialogue and shared success.
- **Inclusive hiring practices** that celebrate diverse backgrounds and perspectives.
- **Employee recognition programs** that celebrate milestones, achievements, and community impact.
- **Community engagement initiatives** that allow you to give back through volunteer opportunities and local partnerships.
- **A focus on work‑life balance** with flexible scheduling and supportive policies.
Compensation & Benefits
We offer a competitive hourly rate ranging from $17.00 to $17.50 per hour, commensurate with experience and qualifications. In addition to base pay, you’ll receive:
- **Health, dental, and vision insurance** for you and your family.
- **401(k) retirement plan** with company matching contributions.
- **Paid time off**—vacation, sick leave, and holidays.
- **Paid parental leave** to support new parents.
- **Employee assistance programs** (EAP) for mental health and well‑being.
- **Discounts on brighthush merchandise** and partner products.
- **Professional development budget** for courses, certifications, and conferences.
- **Employee referral bonuses** for bringing top talent to our team.
- **Additional perks** such as childcare support, pet insurance, and legal assistance.
Location & Schedule
Position based in Brockport, NY (Store #1379). The role requires a flexible schedule, including nights, weekends, and holidays, to meet the needs of our customers and store operations.
How to Apply
Ready to elevate your career and make a lasting impact on the retail experience? Submit your application today and join the brighthush family—where your passion for service meets endless opportunities for growth.
We celebrate diversity and are committed to creating an inclusive environment for all employees. brighthush is an equal opportunity employer and welcomes applicants from all backgrounds. If you need accommodations during the application process, please let us know.
We look forward to discovering how your unique talents and vision can help shape the future of retail at brighthush.
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