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About brighthush
brighthush is more than a retailer; we are a vibrant community that thrives on creativity, inclusivity, and a relentless pursuit of excellence. As the world’s leading off‑price destination, we offer shoppers unbeatable value across a wide range of brands while empowering our associates to grow, innovate, and make a real impact. Whether you step into one of our bustling stores, navigate our state‑of‑the‑art distribution centers, or collaborate with our global headquarters, you’ll find a culture that celebrates diversity, encourages collaboration, and prioritizes your professional development.
Why brighthush?
- Global Reach – Operate within a Fortune 100 company that spans continents and cultures.
- Career Momentum – Fast‑track your career with clear pathways from associate to leadership.
- Learning & Development – Access to comprehensive training programs, mentorship, and continuous learning opportunities.
- Inclusive Culture – A workplace that values every voice and fosters belonging.
- Competitive Rewards – Earn a rewarding salary, benefits, and a host of employee perks.
- Innovation Hub – Be part of a team that constantly experiments with new retail technologies and customer engagement strategies.
- Community Impact – Participate in local volunteer initiatives and sustainability projects that make a difference.
Position Overview
As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑of‑store operations. You’ll lead a team of enthusiastic associates, ensuring that every customer receives prompt, courteous service and is encouraged to engage with our loyalty programs. Your leadership will set the tone for a welcoming, organized, and safe retail environment that drives both customer satisfaction and business results.
Key Responsibilities
- Team Leadership & Coaching – Mentor and train associates on front‑end principles, customer personalization, and loyalty program promotion. Conduct daily huddles, provide real‑time feedback, and celebrate wins.
- Customer Engagement – Lead by example, interacting with shoppers, addressing concerns swiftly, and turning every visit into a memorable experience. Use data insights to anticipate needs and upsell effectively.
- Operational Excellence – Assign registers, manage POS coverage, coordinate breaks, and ensure all tasks align with the store plan. Monitor inventory accuracy and visual merchandising standards.
- Performance Management – Provide constructive feedback, recognize achievements, and collaborate with management to elevate associate effectiveness. Conduct performance reviews and set development goals.
- Compliance & Safety – Uphold labor laws, store policies, and safety protocols; maintain a clean, organized, and secure environment. Conduct regular safety drills and ensure compliance with health regulations.
- Program Promotion – Champion credit and loyalty programs, driving enrollment and usage. Educate customers on benefits, rewards, and exclusive offers.
- Loss Prevention & Shrink Reduction – Support initiatives that minimize shrinkage and protect store assets. Work closely with loss prevention teams to identify trends and implement controls.
- Communication & Collaboration – Maintain clear, accurate communication with management and associates, setting priorities and providing progress updates. Facilitate cross‑departmental collaboration to achieve store goals.
- Continuous Improvement – Identify opportunities to enhance customer experience, operational efficiency, and team performance. Lead process improvement projects and share best practices.
- Additional Duties – Perform any other responsibilities as assigned to support store success, including special events, seasonal promotions, and community outreach.
Essential Qualifications
- Minimum 1 year of retail experience, with at least 6 months in a leadership role.
- Strong understanding of merchandising techniques and visual standards.
- Demonstrated ability to multitask in a fast‑paced environment.
- Excellent communication and organizational skills, with meticulous attention to detail.
- Adaptability to changing priorities and unexpected situations.
- Team‑player mindset, collaborating effectively with peers and supervisors.
- Proficiency in training and developing others.
- Availability for a flexible schedule, including nights and weekends.
Preferred Qualifications
- Experience with loyalty program management and promotion.
- Knowledge of POS systems and cash handling procedures.
- Background in loss prevention or shrink reduction initiatives.
- Prior exposure to a large, multi‑brand retail environment.
- Leadership training or certification.
Skills & Competencies
- Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting relationships.
- Leadership Presence – Ability to inspire, motivate, and guide a diverse team.
- Analytical Thinking – Use data and feedback to drive decisions and improvements.
- Problem‑Solving – Resolve customer issues and operational challenges efficiently.
- Integrity & Confidentiality – Uphold honesty, trust, and discretion in all interactions.
- Adaptability – Thrive in a dynamic retail environment with shifting demands.
- Collaboration – Work seamlessly across departments to achieve shared goals.
Career Growth & Learning Opportunities
At brighthush, your career path is as vibrant as our product assortment. As a Customer Experience Coordinator, you’ll gain:
- Hands‑on leadership experience that prepares you for store management roles.
- Access to brighthush’s Leadership Development Program, featuring mentorship, workshops, and cross‑functional projects.
- Opportunities to specialize in areas such as merchandising, loss prevention, or customer loyalty.
- Regular performance reviews that align your growth with company objectives.
- Support for pursuing industry certifications and continuing education.
- Exposure to emerging retail technologies and data analytics tools.
Work Environment & Culture at brighthush
Our stores are more than retail spaces; they’re hubs of creativity, collaboration, and community. You’ll experience:
- A diverse and inclusive workforce that values every perspective.
- A culture that celebrates achievements and encourages innovation.
- Open communication channels, from daily huddles to town‑hall meetings.
- Employee resource groups that support personal and professional growth.
- Regular team events, volunteer opportunities, and wellness initiatives.
- Access to cutting‑edge retail technology that enhances both customer and employee experience.
Compensation & Benefits
While the starting hourly rate for this role ranges from $16.15 to $16.65, your total rewards package extends far beyond base pay:
- Competitive Salary – Reflective of your experience and performance.
- Employee Discounts – Enjoy exclusive savings on brighthush merchandise.
- Health & Wellness – Comprehensive medical, dental, and vision plans, along with wellness programs.
- Retirement Plans – 401(k) with company match and investment options.
- Paid Time Off – Generous vacation, sick leave, and paid holidays.
- Family & Life Support – Paid parental leave, adoption assistance, and childcare discounts.
- Financial & Personal Support – Employee Assistance Program, credit union access, and life insurance.
- Professional Development – Tuition reimbursement, training grants, and conference sponsorships.
- And many more perks tailored to your needs.
How to Apply
Ready to elevate your career and make a tangible impact? Click the link below to submit your application and join the brighthush family:
Closing Statement
At brighthush, we believe that every customer interaction is an opportunity to create lasting memories and build loyalty. As a Customer Experience Coordinator, you’ll be at the forefront of this mission, guiding a team that delivers exceptional service and drives business success. If you’re passionate about retail, thrive in a fast‑paced environment, and are ready to lead with integrity and enthusiasm, we want to hear from you. Join us, and let’s shape the future of retail together.
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