About brighthush
brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in over 30 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating memorable shopping experiences that delight customers and empower our associates. Our culture is built on diversity, collaboration, and continuous learning, ensuring that every team member can grow both personally and professionally.
Your Impact as a Customer Experience Coordinator
As a Customer Experience Coordinator, you will be the heartbeat of our front‑of‑store operations. You will lead a team of enthusiastic associates, ensuring that every customer interaction is warm, efficient, and aligned with our brand promise. Your leadership will directly influence customer satisfaction scores, loyalty program enrollment, and overall store performance. In this role, you will blend people management, operational excellence, and customer‑centric thinking to create a seamless shopping journey.
Key Responsibilities
- Team Leadership & Development: Oversee a dynamic group of front‑end associates, assigning registers, coordinating breaks, and ensuring adequate POS coverage at all times.
- Customer Experience Champion: Model exemplary customer service by engaging with shoppers, addressing concerns promptly, and promoting loyalty programs to enhance repeat business.
- Training & Mentorship: Design and deliver training sessions on front‑end principles, personalized service techniques, and brand values. Mentor associates to build confidence and skill.
- Operational Excellence: Maintain a clean, organized, and safe store environment. Monitor inventory displays, merchandising standards, and compliance with store plans.
- Performance Management: Set clear priorities, communicate expectations, and provide constructive feedback. Track key metrics such as sales per associate, customer satisfaction scores, and shrink reduction targets.
- Collaboration with Management: Partner with store leadership to identify training needs, refine operational processes, and support strategic initiatives.
- Compliance & Safety: Ensure all associates adhere to labor laws, company policies, and safety protocols. Conduct regular safety briefings and incident reporting.
- Continuous Improvement: Participate in store shrink reduction programs, analyze customer feedback, and implement process enhancements to elevate the shopping experience.
- Flexibility & Adaptability: Work a flexible schedule that includes nights, weekends, and holidays, responding effectively to changing priorities and unexpected situations.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
- Strong understanding of merchandising techniques and visual display standards.
- Excellent communication and organizational skills, with meticulous attention to detail.
- Proven ability to multitask in a fast‑paced environment while maintaining high service quality.
- Demonstrated teamwork and collaboration with peers and supervisors.
- Ability to train and coach others, fostering a culture of continuous improvement.
- Commitment to upholding brand values, honesty, and integrity in all interactions.
Preferred Qualifications
- Experience managing POS systems and coordinating register assignments.
- Background in loyalty program promotion and customer retention strategies.
- Knowledge of labor regulations and compliance best practices.
- Proficiency in data analysis tools to track performance metrics.
- Previous exposure to safety and shrink reduction initiatives.
Core Competencies & Skills
- Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping moments.
- Leadership Presence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
- Problem‑Solving: Quick thinker who can resolve issues on the spot while maintaining composure.
- Analytical Thinking: Comfortable interpreting sales data, customer feedback, and operational metrics.
- Adaptability: Thrive in a dynamic retail environment with shifting priorities.
- Communication: Clear, concise, and persuasive in both written and verbal interactions.
- Integrity & Confidentiality: Uphold the highest ethical standards in all aspects of work.
Career Growth & Learning Opportunities
At brighthush, we believe that growth starts with opportunity. As a Customer Experience Coordinator, you will:
- Gain hands‑on experience in store operations, customer service, and team leadership.
- Access a structured development program that includes mentorship, workshops, and e‑learning modules.
- Earn certifications in retail management, customer experience, and safety compliance.
- Progress to higher roles such as Store Manager, Regional Operations Manager, or Corporate Retail Strategist.
- Participate in cross‑functional projects that expose you to merchandising, supply chain, and marketing initiatives.
Work Environment & Company Culture
brighthush fosters a vibrant, inclusive workplace where every voice is heard. Our culture is defined by:
- Collaboration: Open communication channels and teamwork across all levels.
- Diversity & Inclusion: A commitment to creating a welcoming environment for all backgrounds.
- Innovation: Encouragement to bring fresh ideas that improve customer experience and operational efficiency.
- Recognition: Regular acknowledgment of achievements through awards, shout‑outs, and performance bonuses.
- Work‑Life Balance: Flexible scheduling, paid time off, and support for personal commitments.
Compensation & Benefits
While the starting hourly rate for this role ranges from $15.00 to $15.50, your compensation package will also include:
- Competitive base salary with performance‑based incentives.
- Employee discount on all brighthush merchandise.
- Health, dental, and vision insurance options.
- 401(k) retirement plan with company match.
- Paid time off, holidays, and parental leave.
- Employee assistance program (EAP) for mental health support.
- Professional development stipend and tuition reimbursement.
- Discounts on childcare, cell phone plans, pet care, and legal services.
- Access to a corporate credit union and financial planning resources.
- Opportunities for scholarships, adoption assistance, and other employee‑focused programs.
How to Apply
Ready to elevate your retail career and make a lasting impact? Submit your application through our careers portal or click the link below to start the process. We look forward to discovering how your passion for customer experience can help brighthush continue to delight shoppers worldwide.
brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.
Apply for this job