Dynamic Customer Experience Coordinator – Front‑End Operations & Loyalty Program Champion at brighthush

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About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that spans fashion, home décor, and lifestyle products, brighthush has built a reputation for innovation, sustainability, and an unwavering commitment to customer delight. Our stores are more than just retail spaces; they are vibrant communities where shoppers discover value, style, and a sense of belonging.

Why Join brighthush?

At brighthush, we believe that every team member is a catalyst for growth—both personal and professional. We offer a dynamic work environment that encourages curiosity, collaboration, and continuous learning. Whether you’re stepping into a bustling retail floor, a state‑of‑the‑art distribution center, or a strategic corporate office, you’ll find:

• Opportunities to lead and innovate in customer experience initiatives.
• Access to cutting‑edge technology that streamlines operations and enhances shopper engagement.
• A culture that celebrates diversity, fosters inclusion, and rewards high performance.
• Comprehensive development programs, from on‑the‑job training to leadership academies.
• Competitive compensation, a robust benefits package, and a suite of employee perks.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the frontline ambassador of our brand. You will lead a team of Associates, ensuring that every customer interaction is memorable, efficient, and aligned with our loyalty programs. Your role will blend operational excellence with a passion for service, driving both sales and customer satisfaction.

Key Responsibilities

• Lead, coach, and inspire a team of front‑end Associates to deliver exceptional service and maintain a clean, organized store environment.
• Model exemplary customer service behaviors, engaging with shoppers, answering questions, and promoting loyalty programs.
• Develop and execute training modules that emphasize personalized customer interactions, product knowledge, and POS proficiency.
• Assign registers, manage POS coverage, and coordinate breaks to ensure seamless store operations.
• Address customer concerns promptly, turning potential issues into positive experiences.
• Collaborate with store management to align daily priorities with the store plan and corporate objectives.
• Provide constructive feedback, recognize achievements, and foster a culture of continuous improvement.
• Ensure compliance with labor laws, company policies, and safety standards.
• Champion brighthush’s loyalty and credit programs, driving enrollment and usage.
• Participate in shrink reduction initiatives, supporting loss prevention and inventory accuracy.
• Promote a safe, inclusive, and welcoming environment for both customers and Associates.
• Undertake additional duties as assigned by senior leadership.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising principles and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and interpersonal skills, with a knack for building rapport with diverse customers.
• Adaptability to changing priorities, unexpected situations, and evolving store dynamics.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Demonstrated ability to train and mentor others, fostering growth and development.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and loyalty program management.
• Background in loss prevention or inventory control.
• Knowledge of health and safety regulations within a retail setting.
• Proficiency in multiple languages to serve a diverse customer base.
• Prior exposure to brighthush’s brand values and customer experience initiatives.

Skills & Competencies

• Leadership & Coaching
• Customer Relationship Management (CRM)
• Conflict Resolution & Problem Solving
• Data‑Driven Decision Making
• Time Management & Prioritization
• Team Collaboration & Communication
• Adaptability & Resilience
• Attention to Detail & Accuracy

Career Growth & Development

At brighthush, your career trajectory is limited only by your ambition. We provide:

• Structured leadership development programs that prepare you for higher roles.
• Mentorship from seasoned executives who share insights and guidance.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Annual performance reviews that align your goals with the company’s strategic vision.
• Opportunities to transition into corporate roles, such as operations, merchandising, or brand management.

Work Environment & Culture

Our stores are designed to reflect the vibrant, inclusive spirit of brighthush. You’ll find:

• A collaborative atmosphere where ideas are welcomed and celebrated.
• Regular team huddles that keep everyone informed and engaged.
• Employee resource groups that promote diversity and belonging.
• Community outreach initiatives that allow you to give back while representing brighthush.
• Modern retail technology that empowers you to deliver superior service.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.50 to $14.00, your total compensation package includes:

• Competitive base salary with performance‑based incentives.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Employee discounts on merchandise, childcare, and cell phone plans.
• Wellness programs, including EAP and smoking cessation support.
• Professional development stipends and tuition reimbursement.
• Employee referral bonuses and recognition awards.

Location & Schedule

Position: Customer Experience Coordinator Location: brighthush Store 1215, Manhattan, KS Schedule: Flexible, including nights, weekends, and holidays.

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family.

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Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. brighthush also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you will be at the heart of our mission to deliver unmatched value and service to shoppers worldwide. Your leadership will shape the daily experience of customers and Associates alike, driving both satisfaction and sales. If you are passionate about retail, thrive in a dynamic environment, and are ready to lead with integrity and enthusiasm, we invite you to apply today and become part of a brand that is redefining the off‑price retail landscape.

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