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About brighthush
brighthush is a trailblazing, fast‑growing e‑commerce powerhouse that delivers a curated selection of premium products directly to consumers across the UK, USA, Canada, and Australia. With a relentless focus on innovation, sustainability, and customer delight, brighthush has carved out a niche in the direct‑to‑consumer space, blending cutting‑edge technology with a human‑centric approach to retail. Our mission is simple: to create unforgettable shopping experiences that resonate with modern, conscious consumers.
As we expand our footprint, we’re looking for a passionate Customer Experience Administrator who can help us maintain the high standards of service that our customers expect. This role is ideal for someone who thrives in a fast‑paced, remote environment and is eager to grow their career while making a tangible impact on customer satisfaction.
Why Join brighthush?
- Remote Flexibility: Work from anywhere in the Dominican Republic (or any location that aligns with UK business hours). We value results over location.
- Career Growth: Our dynamic culture encourages skill development, cross‑functional collaboration, and clear pathways to senior roles in customer success, operations, and product management.
- Learning & Development: Access to a robust learning platform, monthly skill‑building workshops, and mentorship from industry leaders.
- Inclusive Culture: A diverse, supportive team that celebrates individuality, promotes work‑life balance, and fosters a sense of belonging.
- Competitive Compensation: A base salary of USD 12,000 per year, complemented by performance bonuses, health benefits, and a generous paid time‑off policy.
Key Responsibilities
As a Customer Experience Administrator at brighthush, you will be the linchpin that keeps our customer service operations running smoothly. Your day‑to‑day tasks will include:
- Processing Returns: Accurately log, review, and process return requests, ensuring compliance with company policies and timely refunds.
- Managing Reviews: Monitor product reviews across multiple platforms, respond to customer feedback, and flag issues for the product team.
- Handling Disputes: Investigate and resolve customer disputes, collaborating with logistics, finance, and product teams to find swift, satisfactory solutions.
- Data Management: Maintain meticulous records in our CRM and ERP systems, ensuring data integrity and accessibility for all stakeholders.
- Process Improvement: Identify bottlenecks in customer workflows and propose actionable improvements to enhance efficiency and customer satisfaction.
- Cross‑Functional Collaboration: Work closely with marketing, product, and operations teams to relay customer insights and support campaign execution.
- Reporting: Generate weekly and monthly reports on key metrics such as return rates, dispute resolution times, and review sentiment.
Essential Qualifications
- Proficient in English, both written and spoken, with exceptional communication skills.
- Strong attention to detail and a methodical approach to following procedures.
- Reliable high‑speed internet connection and a dedicated workspace.
- Experience in customer service or administrative roles, preferably in e‑commerce or retail.
- Advanced proficiency in Microsoft 365 suite (Outlook, Excel, Teams, SharePoint).
- Familiarity with customer support platforms such as Gorgias, Zendesk, and Shopify.
- Experience with project management tools like Asana or Trello.
- Ability to work aligned with UK business hours (GMT+0 to GMT+1).
Preferred Qualifications
- Previous experience in a fast‑growing e‑commerce environment.
- Knowledge of data analytics tools (e.g., Power BI, Tableau) to derive actionable insights.
- Experience with multi‑channel customer support (email, chat, social media).
- Understanding of return‑to‑vendor (RTV) processes and logistics coordination.
- Fluency in Spanish or other languages is a plus.
Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
- Analytical Thinking: Ability to interpret data, identify trends, and recommend improvements.
- Problem‑Solving: Quick, decisive action in resolving disputes and process issues.
- Time Management: Juggling multiple priorities while meeting tight deadlines.
- Collaboration: Working effectively with cross‑functional teams in a remote setting.
- Adaptability: Thriving in a dynamic, evolving environment where processes and priorities shift rapidly.
Career Growth & Learning Opportunities
At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Experience Administrator, you’ll have access to:
- Monthly skill‑building workshops covering advanced Excel, data visualization, and customer journey mapping.
- Quarterly mentorship sessions with senior leaders in Customer Success, Operations, and Product.
- Opportunities to lead cross‑functional projects, such as improving the return process or launching a new review‑management initiative.
- Clear career ladder: from Administrator to Senior Administrator, then to Customer Experience Manager or Operations Lead.
- Annual performance reviews with transparent metrics and growth plans.
Work Environment & Culture
brighthush is built on a foundation of trust, transparency, and continuous improvement. Our remote culture is anchored by:
- Weekly virtual stand‑ups and monthly town‑halls to keep everyone aligned.
- Open‑door policy: anyone can reach out to leadership with ideas or concerns.
- Inclusive celebrations: we recognize birthdays, work anniversaries, and personal milestones.
- Wellness initiatives: virtual yoga classes, mental health resources, and a flexible schedule that respects personal commitments.
- Community impact: quarterly volunteer days and partnerships with local NGOs.
Compensation & Benefits
We offer a competitive compensation package designed to attract top talent and reward performance:
- Base Salary: USD 12,000 per year.
- Performance Bonus: Quarterly bonuses tied to customer satisfaction metrics.
- Health & Wellness: Comprehensive health insurance (including dental and vision), mental health support, and a wellness stipend.
- Paid Time Off: 20 days of paid vacation, 10 public holidays, and additional personal days.
- Professional Development: Reimbursement for relevant courses, certifications, and conferences.
- Technology Allowance: Monthly stipend for home office equipment and high‑speed internet.
How to Apply
Ready to elevate customer experiences and grow your career with brighthush? Submit your application through our careers portal or click the link below. We’re excited to learn how your skills and passion align with our mission.
Apply to this role at brighthush
Join brighthush – Where Every Customer Interaction Matters
At brighthush, we’re not just selling products; we’re crafting experiences that resonate, inspire, and build lasting relationships. If you’re a detail‑oriented, customer‑first professional eager to make a real impact in a dynamic, remote environment, we want to hear from you. Apply today and become a pivotal part of our journey to redefine e‑commerce excellence.
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