About brighthush
brighthush is a forward‑thinking technology company that empowers clinical research teams worldwide to accelerate the development of life‑changing therapies. By delivering a unified, cloud‑based platform that streamlines electronic data capture, protocol management, and regulatory compliance, we help sponsors, CROs, and research sites bring new treatments to market faster, smarter, and with greater patient focus. Our mission is simple: make clinical trials more efficient, more transparent, and more human.
As a remote‑first organization, brighthush brings together a diverse, global team of engineers, data scientists, product managers, and customer success professionals who share a passion for innovation and a commitment to delivering the best possible user experience. We celebrate curiosity, collaboration, and a healthy dose of joy and quirkiness in everything we do.
Why Join brighthush?
When you become part of brighthush, you’ll be at the forefront of a rapidly evolving industry that directly impacts patient outcomes. You’ll work with cutting‑edge technology, collaborate with experts across multiple disciplines, and have the opportunity to shape the way researchers interact with our platform. In addition, we offer:
- Competitive salary range of $65,000 – $75,000 USD
- Comprehensive health benefits (medical, dental, vision) with 100% employee premium coverage and 50% dependent coverage
- Retirement plan with company contributions
- Equity opportunities through stock options
- Generous parental leave and flexible time off, including bonus holidays during months without public holidays
- Monthly mobile/internet stipend and wellness stipend to support your work and recharge
- Continuous learning budget for certifications, conferences, and professional development
- Mentorship programs and clear career progression pathways
- Inclusive, collaborative culture that values every voice
Key Responsibilities
As a Customer Enablement Associate at brighthush, you will play a pivotal role in ensuring our customers achieve success with our platform. Your day‑to‑day work will blend content creation, live training, and hands‑on support to help users navigate and master our SaaS solution.
Content Creation
- Collaborate with technical writers to produce clear, concise product user guides, knowledge base articles, and best‑practice documents that empower customers to use the platform independently.
- Draft engaging software release notes that translate new features and changes into actionable insights for end users.
- Partner with the Customer Enablement team to design structured curricula for both instructor‑led and self‑paced learning paths.
- Maintain and update all documentation and training materials to reflect product evolution, working closely with Product and Support teams.
Training Delivery
- Lead live, human‑led training sessions—including onboarding, ongoing education, and advanced feature workshops—for customers across the globe.
- Facilitate webinars and interactive workshops that build customer proficiency and confidence with the platform.
- Adapt training delivery and pacing to diverse audiences, from new users to experienced administrators, tailoring content to specific protocols and processes.
- Respond to real‑time customer questions and troubleshoot configuration issues within a training setting, ensuring a smooth learning experience.
Customer Engagement & Support
- Serve as a primary point of contact for customers seeking guidance on platform usage, best practices, and troubleshooting.
- Collaborate with Customer Success and Support teams to gather feedback, identify pain points, and recommend product improvements.
- Track and report on training effectiveness, user adoption metrics, and content usage to inform continuous improvement.
Essential Qualifications
- Bachelor’s degree in a related field or equivalent professional experience.
- 2–4 years of experience in customer education, training, technical writing, or customer success, preferably within a SaaS or software organization.
- Strong technical aptitude with the ability to quickly learn, configure, and troubleshoot complex software.
- Excellent written and verbal communication skills, with a proven ability to translate technical concepts for non‑technical audiences.
- Experience delivering live training sessions or presentations to external audiences.
- Exceptional organizational skills and the ability to manage multiple content and training projects simultaneously.
Preferred Qualifications
- Experience in the clinical trials or clinical trial software space (e.g., electronic data capture).
- Familiarity with learning management systems (LMS) and knowledge base platforms such as Confluence or Zendesk.
- Background in curriculum planning and instructional design.
- Proficiency in creating instructional copy, audio scripts, and video content.
- Understanding of varied learning styles and adult learning principles.
- Experience with e‑learning design, video technology, and basic editing.
Skills & Competencies
- Customer‑centric mindset with a passion for empowering users.
- Strong analytical skills to assess training effectiveness and identify improvement opportunities.
- Adaptability and resilience in a fast‑paced, evolving environment.
- Collaborative spirit, comfortable working cross‑functionally with Product, Engineering, and Support.
- Proactive problem‑solving and a continuous improvement mindset.
- High attention to detail and commitment to delivering high‑quality content.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Enablement Associate, you will:
- Gain exposure to product development cycles, influencing future releases through customer feedback.
- Progress into senior enablement roles, such as Enablement Manager or Director, overseeing larger teams and strategic initiatives.
- Transition into product management, technical writing, or customer success leadership positions.
- Access a robust learning budget for certifications (e.g., Certified Instructional Designer, Salesforce Administrator), industry conferences, and internal knowledge sharing.
- Participate in mentorship programs that pair you with senior leaders across the organization.
Work Environment & Culture
brighthush is a fully remote, inclusive workplace that values flexibility, collaboration, and work‑life balance. Our culture is built on:
- Transparent communication and open feedback loops.
- Celebrating diverse perspectives and fostering an environment where every team member feels heard.
- Encouraging experimentation and learning from both successes and setbacks.
- Regular virtual team events, hackathons, and wellness initiatives.
- Commitment to continuous improvement and innovation at every level.
Compensation & Benefits
We offer a competitive salary range of $65,000 – $75,000 USD, complemented by a comprehensive benefits package that includes:
- Health, dental, and vision coverage with 100% employee premium coverage.
- Retirement plan with company matching contributions.
- Stock options to share in the company’s growth.
- Generous parental leave and flexible time off.
- Monthly mobile/internet stipend and wellness stipend.
- Professional development budget for courses, certifications, and conferences.
- Access to a virtual learning community and internal knowledge base.
Ready to Make an Impact?
If you are a dynamic, customer‑focused professional who thrives on blending technical expertise with engaging communication, we want to hear from you. Join brighthush and help shape the future of clinical research by empowering users to unlock the full potential of our platform.
Apply today and become part of a team that is dedicated to innovation, excellence, and making a real difference in patient care.
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