Dynamic Associate Manager – Customer Operations & Data Excellence at brighthush

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About brighthush

brighthush is a forward‑thinking technology company that is redefining the way people experience digital services. With a culture rooted in curiosity, collaboration, and continuous improvement, we empower our teams to solve complex problems, build innovative solutions, and deliver exceptional value to our customers. Whether you’re a seasoned professional or just starting your career, brighthush offers a vibrant, inclusive environment where your ideas can shape the future of the industry.

Why Join brighthush?

At brighthush, we believe that the best results come from people who are challenged, supported, and celebrated. As an Associate Manager in Customer Operations, you’ll be at the heart of our customer experience strategy, working cross‑functionally with product, engineering, and data teams to streamline processes, enhance service quality, and drive measurable impact. You’ll have the opportunity to:

• Lead initiatives that improve operational efficiency and customer satisfaction.
• Collaborate with global partners and internal stakeholders to deliver seamless experiences.
• Leverage cutting‑edge AI tools and data analytics to uncover insights and drive decision‑making.
• Grow your career through mentorship, training, and exposure to high‑impact projects.

Key Responsibilities

As an Associate Manager – Customer Operations, you will be responsible for a broad range of operational activities that keep our customer journey smooth and scalable. Your day‑to‑day tasks will include:

• Data Operations & Quality Assurance: Manage and maintain the integrity of customer data across multiple systems, ensuring accuracy, completeness, and compliance with data governance standards.
• Testing & Validation: Design, execute, and document user acceptance testing (UAT) and quality assurance (QA) processes for new features, integrations, and system updates.
• Partner & Vendor Coordination: Serve as the primary liaison for external partners, vendors, and service providers, coordinating project timelines, deliverables, and performance metrics.
• Process Improvement: Identify bottlenecks, propose solutions, and implement best practices to streamline workflows and reduce operational friction.
• Reporting & Analytics: Generate regular operational reports, dashboards, and insights that inform strategy and drive continuous improvement.
• Cross‑Functional Collaboration: Work closely with product, engineering, and customer success teams to align operational goals with business objectives.
• AI Tool Integration: Utilize AI-driven tools such as brighthush’s proprietary AI platform to automate routine tasks, enhance data analysis, and support decision‑making.

Essential Qualifications

We’re looking for candidates who bring a blend of technical acumen, analytical thinking, and strong communication skills. The ideal candidate will have:

• Minimum of 2 years of experience in operations, project coordination, technical support, or a related field.
• Proficiency in data management tools and platforms, with a solid understanding of data integrity principles.
• Hands‑on experience with UAT, QA, and testing frameworks.
• Strong problem‑solving skills and the ability to prioritize tasks effectively in a fast‑paced environment.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts for non‑technical stakeholders.
• Experience working with AI tools and a willingness to learn and adapt to new technologies.
• Proficiency in using SFTP for secure file transfers and familiarity with cloud platforms such as brighthush’s cloud infrastructure.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

While not mandatory, the following experiences will set you apart:

• Experience in the healthcare or technology sector, particularly in customer‑centric roles.
• Knowledge of AI platforms like brighthush’s AI suite, and experience integrating AI into operational workflows.
• Familiarity with project management methodologies (Agile, Scrum, Kanban).
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Background in customer success or support operations.

Skills & Competencies

Success at brighthush requires a blend of technical, analytical, and interpersonal skills:

• Data Literacy: Ability to interpret, clean, and analyze large datasets.
• Technical Proficiency: Comfortable navigating cloud environments, scripting, and automation tools.
• Project Management: Skilled at planning, executing, and monitoring projects to meet deadlines.
• Communication: Clear, concise, and persuasive communication across all levels.
• Adaptability: Thrive in a dynamic environment and pivot quickly when priorities shift.
• Collaboration: Work effectively with cross‑functional teams and external partners.
• Customer‑Obsessed Mindset: Always consider the end‑user experience in every decision.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As an Associate Manager, you will:

• Participate in a structured onboarding program that covers our products, culture, and operational processes.
• Access a curated learning library featuring courses on data analytics, AI, cloud computing, and leadership.
• Engage in mentorship programs pairing you with senior leaders across the organization.
• Take on progressively larger projects, building a portfolio that showcases your impact.
• Explore lateral moves into product management, data science, or engineering roles as your interests evolve.

Work Environment & Culture

brighthush is proud of its inclusive, collaborative culture. We offer:

• Fully remote work with flexible hours to support work‑life balance.
• Regular virtual town halls, team‑building events, and hackathons.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Commitment to diversity, equity, and inclusion, with employee resource groups and affinity networks.
• Access to wellness programs, mental health resources, and a supportive HR team.

Compensation & Benefits

We offer a competitive salary range of USD 70,000 – 85,000 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and paid holidays.
• Professional development stipend and tuition reimbursement.
• Equity options to share in the company’s growth.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to make a tangible impact on customer operations and grow your career at brighthush? Submit your resume and a cover letter that highlights your relevant experience and why you’re excited about this role. We look forward to exploring how you can contribute to our mission of delivering exceptional customer experiences.

Join brighthush Today!

At brighthush, we’re building a future where technology meets human‑centric design. If you’re passionate about data, process improvement, and creating seamless customer journeys, we want to hear from you. Apply now and become part of a team that values innovation, collaboration, and personal growth.

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