Job Description:
• Handle calls on demand and render the meaning of conversations between Duala and English speakers.
• Break the communication barrier in various industries, including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
• Maintain a professional demeanor during calls, especially in emergency situations.
• Respond promptly to interpreting sessions and conduct interpretations in a friendly and professional manner.
• Maintain punctuality and availability during work hours.
• Follow client instructions to ensure expectations are met without interacting with the LEP without permission.
Requirements:
• Fluency in Duala and English and skilled in the associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
• Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
• Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times.
• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.
• High school diploma or equivalent.
Benefits:
• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and diverse work environment.