SUMMARY
The Distribution Specialist I is responsible for supporting the functions of the Distribution Services Department within the Transfer Agency. Additionally, this role will assist in maintaining relationships between Ultimus mutual fund clients and the financial intermediaries trading our partner funds.
KEY ACCOUNTABILITIES
INTERMEDIARY AGREEMENTS
- Supports the team in executing standard dealer agreements and processes them according to the workflow that is in place.
- Files executed agreements and maintains relevant databases to archive agreements.
- Provides reporting to trust boards, clients, and internal colleagues.
- Resolves any questions or issues clients or dealers may have related to agreements.
CLIENT SUPPORT
- Monitors the Distribution Services mailbox and allocates correspondence accordingly.
- Provides reports and updates as requested by clients and internal colleagues.
INTERMEDIARY INVOICES
- Receives intermediary invoices and reviews for accuracy.
- Calculates allocations between fund expenses and advisor expenses when needed.
- Resolves any unpaid invoices or invoices that require follow-up.
ULTIMUS DISTRIBUTION ADVANTAGE PROGRAM
- Maintains the UDA website, specifically intermediary requirements, and pricing.
- Provides support for the UDA Shared Events program, as necessary.
SPECIAL PROJECTS
- Uploads client data to DTCC MFPS Profile II database.
- Assists in the implementation of new services.
WORKING RELATIONSHIPS
- Contact as needed with clients regarding general information, resolution of issues, inquiries, or reporting requirements.
- Contact with members of team and internal teams regarding follow-up on inquiries, open workflow, etc.
May perform other duties as required or assigned.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in business administration or related field.
- 1–3 years of experience in client services or related field.
- Experience within the financial services Industry.
- Equivalent education and experience will be considered.
KNOWLEDGE
- Financial Services Industry.
- Microsoft Office.
- Adobe Acrobat.
SKILLS AND ABILITIES
- Exercises good judgement.
- Client service skills with an aptitude to understand the clients’ business needs.
- Maintains strong client relationships.
- Troubleshoots issues utilizing creative and critical thinking skills.
- Multitasking, analytical, and organizational skills.
- Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
- Demonstrates personal integrity, responsibility, and accountability.
- Effectively uses resources such as time and information in conjunction with associates.
- Participates in solving problems and making decisions.
- Presents and expresses ideas and information, written and oral, clearly, and concisely.
- Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
- Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
- Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
- Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.
Ultimus is an equal opportunity employer and does not discriminate on the basis of the applicant’s or employee’s race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.
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