Description
Pay Range: $21.47 - $26.86
Shift: Prefer to be flexible within 5am -7pm CT operation hours
What is the value of a WM Job?
At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career.
We Are Always Working For A Sustainable Tomorrow®: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers.
We Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
We Are Stable: From the front line to the corporate offices, our team members perform essential and meaningful work.
We Are a Family: At WM we are over 60,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger.
We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!
Ready to roll with us? Click Apply to join the WM team today.
REMOTE POSITION to include Virtual Training ~ Sit anywhere in U.S.!
Experience in Dispatch/Routing/Optimizing Routes Needed!
Strong Communication and Computer Skills Preferred!
I. Job Summary
- Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business.
- Handles incoming service orders, directs drivers, and resolves service issues.
- Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
- Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day.
- Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs.
- Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.
II. Essential Duties and Responsibilities
- Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
- Works with sites and the service department to optimize routes based on needs of the customer.
- Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
- Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
- Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
- Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
- Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field.
III. Qualifications
A. Required Qualifications
- High School Diploma or G.E.D.
- 6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively
- Multi-tasking in a fast-paced work environment with excellent organizational skills.
B. Preferred Qualifications
IV. Physical Requirements
- Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
V. Benefits and Pay
- At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
- In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
- Employees also receive paid vacation, holidays, and personal days.
- Please note that benefits may vary by site.
- The expected base pay range for this position across the U.S. is $21.47 - $26.86 hr.
- This range represents a good faith estimate for this position.
- The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
If this sounds like the opportunity that you have been looking for, please click Apply.