Description REMOTE POSITION to include Virtual Training
~ Must live within the Florida market area within 50 miles of a WM site.
Experience in Dispatch/Routing/Optimizing Routes Needed
Strong Communication and Computer Skills Preferred!
Pay Range: $22/hr
Shift: Monday-Friday, 10a.m. start time to 6:30 p.m. CST - preferred to be flexible during operation hours
What is the value of a WM Job?
At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career.
We Are Always Working For A Sustainable Tomorrow®: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers.
We Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
We Are Stable: From the front line to the corporate offices, our team members perform essential and meaningful work.
We Are a Family: At WM we are over 60,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger.
We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!
Ready to roll with us?
Click Apply to join the WM team today.
I. Job Summary
- Communicates back and forth with WM Drivers to assist with problem resolution while on route.
- Handles incoming service orders, directs drivers, and resolves service issues.
- Interacts with customers, WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
- Uses WM proprietary software to enter ticket information and track activity.
- Shifts vary with the potential for overtime and Saturday hours depending particular site needs.
- Some initial travel (up to 15%) may be required to assist with centralization efforts.
II. Essential Duties and Responsibilities
- Works with routing specialists, route managers, and the service department to optimize complex routes
- Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response
- Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service
- Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
- Records and documents information from Drivers and distributes to appropriate departments
- Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues
- Serves as point person for manager; coordinates projects and other tasks as necessary
- Delegates work in managers absence
- Serves as an escalation point for other Dispatchers in the department
- Train new Dispatchers
- Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area
III. Qualifications
A. Required Qualifications
- High School Diploma or G.E.D (accredited).
- 2 years Minimum of previous dispatching experience (in addition to education requirements).
B. Preferred Qualifications
- Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred.
IV. Physical Requirements
- Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- ☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits
- At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
- In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
- Employees also receive paid vacation, holidays, and personal days.
- Please note that benefits may vary by site.
Pay:
- The expected base pay range for this on-site position is $22/hr.
- This range represents a good faith estimate for this position.
- The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
If this sounds like the opportunity that you have been looking for, please click Apply.