Fully Remote position work form home.
Full Time Monday-Friday 8:30amPST -5:00pmPST
G and R Appliance Repair LLC is an appliance repair company located in Glendale,CA. Our technicians travel to our customers houses to repair their household appliances. We are seeking a fully remote dispatcher/ call scheduler to work from home and answer multi line phones and schedule appointments, confirm appointments . Must possess excellent customer service, multitasking abilities, must have interenet access, a quiet work space, must be highly organized and work under minimal or no supervision .
• Must have 2+ years of proven experience answering phones
Job duties:
Schedule daily appointments on our online software we use ServiceTitan
Confirm appointments daily for technicians
Answer 50+ incoming daily phone calls in a professional manner
Must know how to answer multi line phone
Must know Service Titan CRM software
Must be computer savvy and fast with the computer
Must learn to use online booking softwares
Mut be able to memorize information related to the business
Must have a quiet work space -required
Listen attentively to caller needs to ensure a positive customer experience.
Communicate with technicians as well as with customers and provide information about parts arrivals, customer's appointment times, etc.
Orders parts/appliances from our distributors
Create invoices online and email to customers.
Collect outstanding balances from customers
Performs other duties as assigned.
Must be able to multitask
Must be able tk memorize company infoation
Must be organized
Must have a college degree
Our website www.gandrappliancerepair.com
Pay: $19.00 - $21.00 per hour
Benefits:
• Dental insurance
• Health insurance
• Vision insurance
Education:
• Bachelor's (Required)
Experience:
• Phone answering: 2 years (Required)
Shift availability:
• Day Shift (Required)
Work Location: Remote