Location:
Remote: California, Colorado, Florida, Missouri, Nevada, Oregon, Indiana and IllinoisLocation Status: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy.
Occasional travel to and work from other Race offices or off-site locations may be required.100% Company-Paid Medical and Dental BenefitsFree Fiber Internet ServiceComp: $18 to $20 per hourWho We AreWe're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal.
Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.
Position ImpactThe Dispatcher 1 plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher 1 monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays.
They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity. This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor.
This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.
RequirementsQualifications and ExperienceEligibility for US Employment without sponsorshipMinimum of 18 years of ageHigh School Diploma or GED or equivalent combination of education and experience is preferredMinimum of 0-1 years' experience in dispatch operations, preferably in the telecom industry preferredMinimum of 0-1 years' Salesforce or equivalent requiredMust be able to type at least 40 words per minute, certification requiredFamiliarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations requiredUnderstanding of safety regulations and industry best practices related to field service operations and logistics management requiredProven geographical knowledge of service area and ability to read maps requiredAbility to work flexible hours, including evenings and weekends, as scheduledThe ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communicationProficiency in Spanish Language desirableSkillsProficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applicationsFunctional use of common office equipment, computers, and office softwareEssential Duties and ResponsibilitiesService Request ManagementPrimarily processes the received queue and schedules Customers for installationReviews and processes the Preorders and schedules Customers for installationReceives incoming service requests from customersAssigns appropriate technicians based on skills, availability, and locationMaintains accurate records of service calls, including details and technician informationService Call Monitoring and ResolutionMonitors service calls to ensure timely resolution and escalates issues as neededCoordinates with other departments to meet service level agreementsMaintains records of technician availability and adjusts schedules when necessaryDispatch Operations and AdministrationPerforms administrative tasks related to dispatch operations (data entry, filing, report generation)Ensures compliance with company policies and procedures related to service calls, technician safety, and customer serviceContinuous ImprovementContinuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfactionWork Schedule and AvailabilityAbility to work flexible hours, including evenings and weekends, as scheduledAdditional duties as required.
BenefitsWhy Join Our TeamJoin a tight-knit crew—no faceless corporation vibes hereGrowth potential: promotions and new challenges are part of our DNACompetitive base salaryComprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)Free fiber internet service for all employees living in our service areaA culture built on integrity, mutual respect, and a shared purposeCall to ActionLet's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you. J-18808-Ljbffr