We are seeking a Dispatch Specialist for a 24-month REMOTE contract (with possible extension and/or conversion to perm) working central time zone. The Dispatch Specialist is responsible for dispatching, working with technicians and their schedules, and maintaining calendars.
Responsibilities:
- Utilize systems to monitor workflow and load the work to qualified technicians.
- Evaluate and reassign work to available technicians as needed.
- Work to monitor and regulate work volumes.
- Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
- Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
- Ensure that service orders and repair tickets are processed accurately.
- Acquire skills through a combination of formal training and considerable on-the-job experience.
- May serve as lead and/or primary technical resource within department or work area.
Requirements:
- 1 year of Dispatching, Scheduling, Call Center, or Coordinator experience is required
- US Citizen or Green Card holder
- Must pass background check to be eligible for hire
- Good telephone skills – Clear, understandable speaking voice
- Strong organizational skills
- There is a possibility of a rotating Saturday shift, not set in stone
- High School, GED or equivalent education and relevant experience
If interested and available, please email resume to lisa.beresford@comcentric.com for immediate consideration!
Lisa Beresford
Comcentric
lisa.beresford@comcentric.com