Disability Service Administrator

Purpose of Role

• To be part of the University Disability Service and provide administrative support to the University Disability Service team.
• To work within a small team responding to staff and student enquiries, arranging support work appointments, undertaking financial and support work administration.
• To work closely with the Disability Service managers and colleagues in developing good systems and procedures, to realise the disability strategic plan.
• To work within Disability Service process and procedures to maintain robust and accurate records

Duties and Responsibilities

• To book specialist support work sessions and ensure that: all sessions are made according to service processes, accurately/appropriately recorded and confirmed.
• To maintain robust and accurate electronic records of contact with students in line with Disability Service procedures.
• Undertake financial and purchasing administration. Includes: raising purchase orders and invoices, preparing funding body claims, and ensuring funding invoices are recovered.
• Act as a first point of contact for Disability Service queries from staff, students and third parties, signposting as appropriate.
• Be a positive and participative member of the University Disability Service, demonstrating engagement with the Disability Service values and participating in service enhancement projects.
• Work closely with line manager and team to develop and refine administrative, customer service and record keeping systems. Showing commitment to enhancing and supporting the work of the service.
• Keep up to date with the latest developments and changes to Disability Service procedures and makes sure that they are adhered to.
• Develop, deploy, and promote skills and knowledge within an area of responsibility and research.
• To work closely with colleagues within the Disability Service and wider Library and Student Support Services to ensure seamless provision of student support. This includes taking part in the Student Services Student Centre administrative and reception cover rota.
• To work flexibly and provide cover for colleagues to meet variations, peaks, and troughs in workloads.
• To contribute to and administer the evaluation and monitoring of the service.
• To perform such duties consistent with your role as may from time to time be assigned to you anywhere within the University.