Company Description Ripple Labs cc is a technology-focused organization dedicated to building secure, scalable, and efficient systems that support business growth and innovation. The company emphasizes collaboration, data-driven decision-making, and continuous improvement in its operations and technology platforms. Team members are encouraged to contribute ideas, solve complex challenges, and drive impactful change across the organization.
Ripple
Labs cc supports flexible work arrangements, including remote collaboration, and values integrity, accountability, and inclusive practices.
Role Description The Director System Management is a full-time remote role responsible for overseeing the strategy, design, implementation, and optimization of core systems across Ripple Labs cc. This role leads a cross-functional team to ensure systems are reliable, secure, and aligned with business objectives, while driving standardization and best practices in system management. Day-to-day responsibilities include supervising system operations, monitoring performance, resolving complex issues, and coordinating upgrades and integrations with other platforms.
The Director will collaborate with IT, business process owners, and project teams to define requirements, manage system-related projects, and support change management, including training and communication to stakeholders. This role also involves setting KPIs, reviewing analytics, managing vendor relationships, and identifying opportunities for automation and process improvement.
Qualifications
Candidates should possess strong Analytical Skills to interpret system data, identify trends, and support informed decision-making.
Candidates should possess Project Management skills to lead system initiatives, manage timelines, and coordinate cross-functional teams.
Candidates should possess Business Process expertise to align system capabilities with operational workflows and efficiency goals.
Candidates should possess Information Technology skills to oversee system architecture, security, integrations, and performance.
Candidates should possess Training experience to develop and deliver system-related training and support effective user adoption.
Extensive leadership experience managing technical or system-focused teams.
Proven track record in directing enterprise system environments or similar large-scale platforms.
Strong communication and stakeholder management skills, with the ability to work effectively in a remote, distributed environment.
Bachelor’s degree in Information Technology, Computer Science, Business Management, or a related field; advanced degree or relevant certifications (e.g., PMP, ITIL) are beneficial.