Detailed description
Who We Are
At Lucet, we’re transforming whole-person care. We deliver integrated behavioral
and physical health solutions that connect individuals to the right care at the
right time—improving outcomes and overall well-being. Serving over 15 million
lives across the U.S. and Puerto Rico, our model combines clinical expertise,
compassionate care, and innovative technology to support healthier, more
fulfilling lives.
As part of the Lucet team, employees join a mission-driven organization
committed to making a lasting impact. Whether through behavioral health
navigation, in-home medical care, or 24/7 crisis support, our work is rooted in
empathy, collaboration, and a shared passion for helping people thrive.
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Why Join our Team
At Lucet, we’re committed to creating a workplace where top talent thrives both
personally and professionally. We offer a dynamic, mission-driven environment
where your work has real impact, your unique background and experience are
valued, and no two days are alike. If you’re passionate about meaningful work
and delivering impactful results, we encourage you to apply!
We support our team with a competitive compensation and benefits package,
including:
Annual compensation between $124,000 - $135,000, PLUS an annual
performance-based, discretionary incentive.
Compensation is dependent on non-discriminatory factors including but not
limited to an applicant's skills, education/degrees, certifications, prior
experience, market data, and other relevant factors.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where
your unique background and experience is welcomed and valued.
At Lucet, your work will directly support our mission to improve behavioral,
physical, and social health—one member at a time.
What You Will Do - Essential Functions
The Director, Quality Improvement provides strategic leadership for the
organization's quality management, performance improvement, and compliance
programs. This role partners with clinical, operational, and health plan
stakeholders to drive quality outcomes, member experience, patient safety,
regulatory performance, and continuous improvement through data-driven
strategies and enterprise-wide initiatives.
Quality Strategy, Performance & Continuous Improvement
Develop and lead the enterprise quality strategy, driving improvements in
clinical outcomes, member experience, patient safety, regulatory performance,
and operational effectiveness.
Partner across clinical, operational, and health plan stakeholders to
leverage data, member insights, and best practices to deliver sustainable
quality improvements and advance HEDIS, Medicare Stars, and satisfaction
performance.
Quality Analytics, Measurement & Reporting
Establish and oversee quality measurement, reporting, and performance
monitoring frameworks to evaluate organizational effectiveness and
achievement of strategic goals.
Translate quality data and performance trends into actionable insights,
recommendations, and executive-level reporting that support decision-making
and continuous improvement initiatives.
Quality Governance, Compliance & Leadership
Provide leadership for quality assurance, improvement, and audit programs
while ensuring compliance with regulatory, accreditation, contractual, and
organizational requirements.
Drive risk mitigation, change management, and stakeholder engagement efforts
to strengthen care quality, patient safety, operational performance, and
external partnerships.
Lead, coach, and develop a high-performing team while fostering a culture of
accountability, continuous learning, and alignment with organizational
values.
Who You Are
Required Qualifications
Bachelor’s degree in business, Marketing, Health Administration, or related
field.
8+ years of experience in a member or customer experience role, ideally in
a healthcare, tech, or behavioral health environment.
3+ years in a leadership role managing cross-functional teams.
Strong understanding of behavioral health strategy and concepts
Experience leading enterprise-wide quality improvement initiatives and
driving measurable performance outcomes.
Experience working with health plans, accreditation organizations,
regulatory agencies, and clinical stakeholders.
Experience with HEDIS, Medicare Stars, quality measures, accreditation
standards, and regulatory requirements preferred.
Experience utilizing data analytics and performance reporting to inform
strategic decision-making and quality improvement efforts.
Proficient in Microsoft Office Suite
Ability to pass a background check upon hire and throughout employment
which includes: County and Federal Criminal Records Search - felonies and
misdemeanors ; InstaCriminal Multi-State Alias Search - National Sex
Offender Registry, Multi-State Criminal Database, SSN validation and trace,
and Most Wanted Lists (OFAC); Excluded Parties List System (EPLS)/SAM
search - individuals/entities debarred, suspended, or otherwise excluded
from receiving federal contracts, subcontracts, or federal assistance;
Education Verification; Employment Verification; FACIS Level I - Sanctions
or exclusions for federal and state healthcare programs; 10-panel drug
screening; and E-Verify: Lucet does not use E-Verify to pre-screen
applicants and complies with federal regulations prohibiting discrimination
based on national origin or citizenship status.
Living our Values:
Serving everyone with compassion and leading with empathy.
Stepping up and creating value by taking charge and acting when there is an
opportunity.
Adapting in a changing world by recognizing our responsibility to be agile
and respond quickly.
Nurturing growth and belonging by respecting and celebrating everyone for
who they are.
Competencies:
Strong analytical and problem-solving skills with the ability to translate
complex data into actionable insights.
Proven ability to lead organizational change, manage competing priorities,
and drive results in a complex healthcare environment.
Excellent communication, presentation, and stakeholder management skills,
including the ability to influence executive leaders and cross-functional
teams.
Ability to develop and execute strategic initiatives that improve clinical
quality, member experience, patient safety, and operational performance.
Working Conditions:
Work is performed from home with company-provided equipment. Sitting
for long periods of time is expected and use of fingers and hands for
typing is necessary.
A quiet workspace with minimal background noise for calls.
High-speed internet service (cable or fiber optic) with minimum download
Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100
milliseconds (must be installed before starting).
We encourage applicants from a variety of backgrounds and experiences to apply,
especially those who can demonstrate how their unique qualifications and skills
align with the requirements of this role and support our mission to improve
whole-person health.
This position will accept and review new applications and resumes no less than 5
business days after the original posting date and may remain open an
extended period of time with no set end date based on the level of interest.