Citrus Health Group is a new type of agency that brings an empathetic patient focus to the new product commercialization process. Citrus creates hand-picked teams that provide clients with scientific, clinical, pharmacologic, evidence-generation, pricing and reimbursement, market access, affordability, and patient support expertise and experience in their time of need. Client teams are built with talented experts who function as a fluid, agile, and highly energized team.
We are passionate about science; our focus is to effectively communicate science in compelling and engaging ways to drive true value and enable patients to gain access to new medicines. We do so with the highest level of integrity and respect for the ethical nature of our business.
We invite you to join our talented team of dedicated professionals, working closely together to provide the services our clients need, at the time they need them. We are driven by one word, RESPECT. We respect each other, we respect our clients, and we respect the professionals we work with on behalf of our clients. We value every team member and strive for an inclusive and collaborative culture that fosters the best in everyone.
About the Opportunity
The Director, Project Management is responsible for advancing project management excellence across multiple client accounts and internal teams. This role shifts beyond managing individual projects to driving operational health, standardization, and continuous improvement across the organization.
Working in close partnership with Client Services, Scientific Services, Creative, and Operations leadership, the Director, Project Management supports scalable execution practices, mentors project management talent, and ensures consistent delivery of high-quality client work. The role serves as a key resource for solving complex operational challenges, implementing new processes and tools, and strengthening cross-functional collaboration.
The Director, Project Management maintains ownership of at least one strategic client account while providing project management support across the business as operational needs arise.
Key Responsibilities
Client & Account Leadership
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Lead the project managers across multiple accounts, ensuring operational consistency, efficiency, and executional excellence.
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Partner with Client Services on project scoping, timeline development, budget planning, and operational strategy.
- Provide project management support during new client onboarding, account transitions, staffing gaps, or other business-critical situations.
- Ensure project execution aligns with agency standards while maintaining exceptional client service.
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Identify risks and implement proactive solutions to maintain quality, profitability, and client satisfaction.
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Champion cross-functional collaboration and establish best practices that create consistency across departments.
Team Leadership & Development
- Directly manage and develop a team of 1–3 Project Managers.
- Provide ongoing coaching, mentorship, performance feedback, and professional development to direct reports.
- Train project management team members on departmental standards, SOPs, project planning methodologies, and agency best practices.
- Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
Process & Department Development
- Support the SVP, Operations in developing, implementing, and continuously refining project management standards and departmental SOPs.
- Lead adoption of new project management tools, systems, and workflows across the organization.
- Drive consistency in project planning, reporting, documentation, and operational governance.
- Identify opportunities to improve efficiency through process optimization, automation, and enhanced collaboration.
Qualifications
- Bachelor's degree or equivalent professional experience.
- 8+ years of project management experience within a medical communications, healthcare communications, pharmaceutical advertising, or agency environment specifically in the areas of publications and medical affairs.
- Demonstrated experience mentoring and developing project management professionals.
- Proven success implementing and improving operational processes, SOPs, and scalable workflows.
- Experience leading complex, cross-functional projects involving multiple stakeholders.
- Strong understanding of project scoping, budgeting, forecasting, resource planning, and financial management.
- Experience supporting organizational change initiatives, including implementation of new project management tools or operational systems.
- Excellent organizational, communication, leadership, and problem-solving skills.
- Ability to influence across teams and drive alignment without direct authority.
- Proficiency with project management platforms, resource planning tools, Microsoft Office Suite, and collaboration software.
Citrus Health Group is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.
8+ years project management experience in medical/healthcare communications or agency environment; bachelor's degree or equivalent; experience mentoring PMs and implementing operational processes; strong communication and leadership.
Key Responsibilities
- leading projects
- mentoring staff
- improving processes
Skills & Tools
Microsoft Office
Job Details
- Category: Project and Program Management
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About Citrus Health Group, Inc
An agency that provides scientific, clinical, and commercialization support to help clients communicate science and enable patient access to new medicines. — Industry: Consulting Services