Company Description Spark Tech Agency is a technology-focused organization dedicated to helping clients optimize their digital operations and drive sustainable growth. The agency partners with businesses across industries to streamline processes, enhance performance, and implement data-driven solutions. Team members work in a collaborative, remote-first environment that values innovation, accountability, and continuous improvement.
Spark Tech
Agency invests in modern tools, professional development, and cross-functional teamwork to deliver measurable operational impact for its clients.
Role Description The Director Operational Excellence is a full-time, remote role responsible for leading initiatives that improve efficiency, quality, and scalability across the organization and client engagements. In this role, the director designs and implements frameworks for business process improvement, sets performance standards, and oversees continuous improvement programs. Day-to-day responsibilities include analyzing operational data, identifying root causes of performance issues, and partnering with cross-functional teams to design and execute improvement plans.
The director will facilitate workshops, create documentation and dashboards, and monitor key metrics to ensure changes deliver expected outcomes. This role also contributes to strategic planning, advises senior leadership on operational priorities, and mentors team members on best practices in operational excellence.
Qualifications
Strong foundation in Operational Excellence and Business Process Improvement, with experience leading organization-wide improvement initiatives.
Proficiency in Process Improvement methodologies (e.g., Lean, Six Sigma) and the ability to design and refine workflows for efficiency and quality.
Advanced Analytical Skills, including data interpretation, KPI development, and use of analytics tools to support decision-making.
Experience in Strategic Planning, aligning operational initiatives with business goals and long-term growth objectives.
Proven track record in a senior operations, consulting, or process improvement leadership role, preferably in a technology or services environment.
Excellent communication, facilitation, and stakeholder management skills, with the ability to influence at all levels of the organization.
Comfort working in a remote, distributed team environment; strong organizational skills and ability to manage multiple initiatives concurrently.
Bachelor’s degree in Business, Operations Management, Engineering, or a related field; advanced degree or relevant certifications (e.g., Lean Six Sigma, PMP) are an advantage.